Route1groupltd Reviews 

VERY GOOD SERVICE , UP TO DATE INFORMATION PROVIDED AT EVERY STAGE OF DELIVERY

Sofa bed delivered. The staircase was a bit tight for delivery but the delivery men took it apart and carried it up in smaller sections. Then they WASHED THEIR HANDS before unwrapping it and assembling it. Very impressed with service and product. Comprehensive demonstration on using it paying particular attention to safety.

Arrangement of delivery and contact prior to arrival were good. However, from the minute they arrived they seemed determined not to deliver my sofabed which had to go into a room a couple of metres from the front door. Despite the doorways being larger than the stipulated width they kept saying they couldn't do it. I had even phoned W&H to check that it would fit before I ordered it and was told there would be no problem. Having previously moved a sofa out of the room it was obvious that all they had to do was to bring it straight through the front door then turn it on it's end to move it through the door into the room. Something after much persuasion they eventually did. They said they had years of experience delivering sofas but this was not evident. A very negative approach and a stressful experience. Would put me off ordering another item from W&H if it was delivered by the same people.

Easy ordering, kept up to date on process and delivery was smooth, delivery men were efficient and extremely polite.

Ordered 2 sofas the same - 2 different sofas were delivered. Still waiting a suitable resolution. Pretty certain it won't de done without hassle.

We had a delivery scheduled using Route 1, this was a sofa delivery. Previously we have had a very good experience with the delivery company hence why we purchased another item from the company that uses them. However this experience has completely out me off using Willow & Hall if they continue to use this company. They never called to notify they were on route. They just turned up. We ordered a sofa bed which they decided to dismantle in the middle of the street! The chaps that turned up were so rude & in a hurry to get up a short flight of stairs that they rammed the sofa into a light fixture which smashed. There was no apology or even an offer to clear up the mess. They then proceeded into the home and without the help of our french polisher who was on site I strongly believe more damage would have been done to our home. I'm deeply disappointed in the way this has been handled without any word of an apology or acknowledgement of the complaint. The drivers force you to sign a waiver that says if they cause damage its not their fault and if you refuse to sign they refuse to deliver the item!!! This gives them a free pass to do what they please in your home. It really is disgusting behaviour.

Route1 delivered half of my order, and left me to try to resolve this with the vendor. It transpires that they’d thrown the other half away. I don’t know why.

They made no effort to resolve this and were unapologetic. The order cost over £2000. I’ve still yet to get a refund.

Route 1 were due to deliver but driver van broke down on motorway. However ir didn't stop them still delivering on same day. Both men were professional and courteous. Definitely recommend

The two-man team from Route 1 delivered my new Willow & Hall sofabed today. The comms regading delivery were excellent, they were extremely careful with the sofabed whilst bringing it into my house, which has small doorways and presented a bit of a challenge.

They were very pleasant and I am very grateful for their 'Can do' attitude - very well done and a credit to your company.

I would not hesitate to recommend.

Had a sofabed delivered from Willow and Hall . The 2 man team were very patient and competent at getting the item up the stairs and into the required room . They were very respectful and showed us how the bed unfolded .

Absolute joke of a company, garden storage box failed to turn up. We were told on three occasions it a date of delivery on each occasion it never appeared. On contacting the company they informed us that they haven't even got the box. The box has never appeared should have been delivered May 21st I've spoken to customer services and they are not customer orientated whatsoever. Matter is now going to the Police

Came early which was great,unpacked and put unit where I asked,very polite

Willow and Hall sofa bed is well made and very comfortable, and the delivery drivers did a good job of patiently taking it up a steep and close fitting flight of stairs, while being careful not to cause any damage, thank you

We had a sofa bed and armchair from Willow and Hall delivered today to Exmouth, Devon. Our daughter who lives locally met the two man team who ensured a smooth delivery and took the time to show her how to operate the sofa bed. Very happy with the quality of the furniture and the delivery by Route1.

2 delivery men today worked very hard at getting the bed settee into a very narrow space.
Really grateful for there perserverance.
Thank you.

My two delivery men were polite, friendly and efficient. They were happy to manoeuvre around the narrow doorways of my little old cottage & although they weren’t sure how to put the legs on the sofa, they worked it out & finished the job tidily for me.

Two gentlemen that delivered my furniture were very polite and very smiley which you don’t always get when they are so busy. They are a credit to your company.

Absolutely brilliant service. Followed my instructions perfectly. Thanks alot guys.

If I knew it was coming I would have greeted the invisible man who delivered it. I did'nt get notice , so lucky I was in. But, upon going to the door following a "knock" ( I have a bell!) the package was on my doorstep with not a soul in sight. Whoever it was must have run away!!!

Brilliant service, very helpful delivery drivers.
Would definitely recommend 👌