Rover.com | Pet Sitting Reviews 32,266

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their responsible, capable, and caring approach, often treating pets like their own children. The service is consistently highlighted as excellent, making the process of finding pet care straightforward and hassle-free. Many people appreciate the ease of use of the app and website, which helps them connect with amazing sitters and provides helpful information and communication features. However, some customers also noted issues with the website and app, describing them as non-intuitive or not user-friendly, particularly for cat owners who felt the platform was dog-focused. A few people experienced problems with the app's functionality, such as difficulties with giving tips or reviews, or issues with booking confirmations and double charges. There were also isolated instances of dissatisfaction with a sitter's performance, including some concerning incidents.

What people talk about most

Staff

People report positive experiences with staff, highlighting their attentiveness, communication, and genuine... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the ease of finding and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the app's ease of use and navigation.... See more

Application

Reviewers highlight positive aspects of the app, finding it easy to navigate and user-friendly for finding... See more

Website

Consumers find website experiences to be ambiguous. Many reviewers praise the ease of navigation and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

The five stars are really for our dogsitter, whom our dog adores. She is responsible, capable, willing, and treats our dog like we do--as her child! For Rover, the website is a little non-intuitive, a... See more

Rated 4 out of 5 stars

The overall experience was great for locating sitters that were close buy. Lots of fallow up after your purchase from Rover. I was very grateful for the sitter I was able to connect with. I found that... See more

Company replied

Rated 5 out of 5 stars

Rover.com keeps communications open between the client and the sitter. All is above board and taken care of without any problems. The sitters are very good, the reviews are helpful, and the meet and... See more

Rated 5 out of 5 stars

I’ve gone thru rover maybe 8-10 times in using 4 different individuals. Informations on was correct and sufficient to safely make first appointments. Can’t really ask much more than that, and rover su... See more


Company details

  1. Pet sitter
  2. Dog Walker
  3. Pet boarding service

Written by the company

Loving pet sitters and dog walkers in your neighbourhood. With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover. In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

32K reviews

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Rated 5 out of 5 stars

Sarah was wonderful

Sarah was wonderful, very professional and friendly. Sent us pictures and took really good care of our fur babies. We will definitely hire her next time we go on vacation!

17 April 2026
Rated 5 out of 5 stars

Kimberly provided exceptional care

I hired Kimberly to come to my house daily to feed my cat, clean her litter box and spend some time interacting with and combing her. I can’t believe how thorough she was in following every request I had for the care of my cat. I received multiple videos and photos also on a daily basis. I could not be happier with the care I received for my pet. I would recommend Rover to anyone I meet!

17 April 2026
Rated 5 out of 5 stars

I was pleased with how quickly I heard…

I was pleased with how quickly I heard back from a Rover provider, and on short notice. The sitter came to meet me and my pets prior to the care dates and was very communicative. I didn't worry that my pets were taken care of.

14 April 2026
Rated 4 out of 5 stars

Need A Sitter? Rover Can Help

I have used Rover about 4 times now in the past 2 years and I find it to be a good source to find fur babysitters. Of course, one still has to be responsible and do due diligence like have a meet and greet, etc. before choosing a sitter. App is easy to use which is a plus.

17 March 2026
Rated 4 out of 5 stars

Easy to navigate. Super-friendly dog walker.

I liked the ease of finding a dog walker. The person was just as described. So friendly with both my dog and us. The only thing I didn't realize is that when you think you're paying for a 30 minute walk, it turns out to be more like 18 minutes. The walker counts the time from parking the car, apparently, through the last leaving of your house. Maybe that should be stated upfront.

16 April 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Kirsten, thanks for this feedback! While each sitter may manage their timing differently, this is definitely something that should be mentioned in a meet and greet. We'd be happy to file a report about this for you. Please don't hesitate to reach out to our Rover Support team 24/7 at (888) 453 - 7889. -Brittney

Rated 4 out of 5 stars

I have used Rover for years

i have used Rover for years when needing someone to watch my pets. Generally it has been great. I do find the app difficult to navigate at times, with a few glitchy things here and there, which is why I gave 4 stars. Unfortunately, there are no rover helpers close to my home, so I have to always hope someone will be willing to drive more than 20 miles to come to me, but so far I have been able to find help, which is good.

16 April 2026
Rated 5 out of 5 stars

Very Well-Organized

Very well-organized. Available sitters & their histories. My first pick was a meet & greet and did not click with me. Second pick (Sandra B) was a great match for me & my senior dog. Prices are fair, choices of time and requested duties are most appreciated !! This is an excellent service provider. xoxo

16 April 2026
Rated 5 out of 5 stars

Perfect match

I found an available Dog Sitter on Rover. She checked all the boxes for what I was looking for. We met and I was not disappointed. my dog had a great experience. He came home a happy healthy dog.

15 April 2026
Rated 1 out of 5 stars

I give them 0 star because the serivce…

I give them 0 star because the serivce they provide me was extremely poor. Their pet sitter was useless and unprofessional. He used to charge daily but would shown up for a second,just to send his location to app and leave. While he supposed to be there, my cat got lost and he did nothing.and the rover did nothing after the complains just automatic responce.I was out of country and he didn't even make any effort to search for her in the area. Even after my repeated requests,he did nothing.their pet sitter have no feeling for pets they are doing all this for the sake of money and the rover is also same , greedy about the money.

17 March 2026
Unprompted review
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Muhammad, we're incredibly sorry to hear this. This should not have been your experience. Rover has a dedicated Trust and Safety team that investigates incidents like this. Please give them a call at your earliest convenience. They can be reached 24/7 at (888) 727-1140. -Brittney

Rated 5 out of 5 stars

Rover was a pawsitively positive experience.

Rover was extremely easy to use. I found local care for my pup and someone who was willing to stay in my home as well. The ability to communicate with my sitter was seamless and it was very easy to manage the payment.

16 April 2026

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