I have used royal vapes online before but this time I went to the shop in Stratford upon Avon. My partner was after some nic salts but is indecisive and when she saw the amount available a bit confus... See more
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Review summary
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Had a problem with nic salt bottle tops ( could not undo them). Contacted royal vapes, who responded straight away, and will endeavor to make sure that all will be well in future. Delighted with effic... See more
Company replied
Their shipping is speedy so no long wait when running low. I managed to get my favourite flavour which everywhere else was sold out (it’s been discontinued 😢) so have stocked up and will be get... See more
Company replied
Cannot recommend enough.Brill fast delivery.Always updated on journey of my order.Item itself is superb.Def say use Royal Vapes to every vaper.👍
Company replied
Company details
- #66 of 117 best companies in Electronic cigarette store
Written by the company
Warwickshire's No 1 Vape company, offering competitively priced products and unrivalled service online and in stores.
Contact info
United Kingdom
- contact@royalvapes.co.uk
- royalvapes.co.uk
4.7
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No need to look around. These guys have it. Customer service excellent
Every order is delivered when they say it will be, quality of the products are second to none and the customer service is excellent. These guys are very down to earth and have always represented themselves top class. I recommend to everyone, order here and you will get exactly what you have ordered in the right time. 100% service all round.
4 June 2025
Unprompted review
Reply from Royal Vapes
Thank you so much for your amazing review Rachel!
We’re thrilled to hear that our reliability, product quality, and customer service have made such a positive impression. Your recommendation and kind words truly mean a lot to us!
Great staff
Great shop, always well stocked and the staff are so helpful and knowledgeable.
20 June 2025
Unprompted review
Reply from Royal Vapes
Thank you for the great feedback Laura!
We're happy to hear you’ve had a positive experience with our shop and team. It means a lot to know you find us well stocked and helpful!
Fab as always
Fab as always
I wouldn’t go anywhere else now
Great staff very helpful
Would recommend to buy from these guys and don’t go anywhere else
22 June 2025
Unprompted review
Reply from Royal Vapes
Thank you for the fantastic review Julie! We're so glad to be your go to choice.
Our team works hard to provide the best service possible, and it’s great to know it shows. We will look forward to serving you again soon :)
Good overall. I had an issue but they've resolved it.
I've had a great experience with Royal Vapes. They have a decent range of items that are fairly priced. I've ordered twice so far and dispatch and delivery has been flawless.
***UPDATE TO REVIEW***
I've placed two more orders from here since the above review. I ordered a vape kit by Lost Vape on both occasions, and the website says they're supplied with V2 pods. They were both delivered with V1 pods though, which are terrible and renowned for leaking. Even the packaging says they should include V2 pods. On top of this, both vape kits were unsealed, which led me to believe someone had swapped the pods for the V1 version.
Royal Vapes have assured me they do not open any vape kits and do not tamper with any products, and say that this problem is down to the manufacturer. I'm not sure if I believe a company like Lost Vape would send out unsealed and mislabelled products, but that's what they're telling me.
After several emails back and forth Royal Vapes have sent me some replacement V2 pods, so I got what I paid for, eventually.
20 June 2025
Unprompted review
Reply from Royal Vapes
We’re truly sorry for the confusion and frustration caused by the incorrect pods claimed to be in the kit you received which has caused leaking, we understand how disappointing that must have been!
As mentioned, we never tamper with or open products, some kits do not come in plastic seals and we’ve raised this issue with the manufacturer to prevent it from happening again.
We’re glad we were able to get the correct V2 pods to you in the end, and we appreciate your patience and the opportunity to make it right.
Every order I have placed came in full…
Every order I have placed came in full and on time. Highly recommended
18 June 2025
Unprompted review
Reply from Royal Vapes
Thank you so much for your 5 stars Alex!
We're thrilled to hear that every order has met your expectations. Your recommendation means a lot to us, and we look forward to serving you again soon!
Great vape shop
I have been ordering monthly for about 6 months and never had any problems, the free same day local delivery service is a great extra service :)
3 June 2025
Unprompted review
Reply from Royal Vapes
Thank you for being a loyal customer Kate! We're so glad you've enjoyed our service and free same-day local delivery. We appreciate your support!
Great products
Great range, decent prices and excellent delivery. Would recommend 😊
6 June 2025
Unprompted review
Reply from Royal Vapes
Thank you for the great feedback Sharon!
We're glad you’re happy with our range, prices, and delivery service. We really appreciate the recommendation and look forward to serving you again soon!
I'm a new customer with Royal Vapes
I'm a new customer with Royal Vapes. I'd highly recommend going into their shops or buying online, the staff are really friendly and the customer services have been absolutely fantastic to me, so helpful and kind and are really fast to help.you with whatever you need. I'll be buying all my products from here, it's a good value and quality for your money too! Thankyou ☺️
9 June 2025
Unprompted review
Reply from Royal Vapes
Thank you so much for the lovely review Nichola!
We're delighted to hear that your first experience with Royal Vapes has been such a positive one. Our team always aims to offer friendly, helpful service both in-store and online, so it’s great to know we’ve made a good impression. We truly appreciate your support and look forward to serving you again soon. Thank you! ☺️
This is a great company
This is a great company, they always try to get in stock the items I want and they are the best priced too
1 June 2025
Unprompted review
Reply from Royal Vapes
Thank you so much for the kind words Susan!
We're really glad to hear you're happy with our service and pricing. We always do our best to stock the items our customers want, so your feedback means a lot.
Young lad needs a raise
Young lad needs a raise! Knows every answer to whatever questions I have had, been coming in for years and has always recommended me reliable information and products.
2 June 2025
Unprompted review
Reply from Royal Vapes
Thank you for the fantastic feedback!
We’re so glad to hear you’ve had such great experiences with our team member over the years. We’ll be sure to pass your kind words along,it’ll definitely make his day!
Your continued support means a lot to us
Great items,and supper fast…
Great items,and supper fast delivery,well recommended will be definitely be ordering more.
6 June 2025
Unprompted review
Reply from Royal Vapes
Thank you so much for the great review!
We're glad you’re happy with the products and super-fast delivery. We really appreciate the recommendation and look forward to your next order!
2 packages were not delivered
2 packages were not delivered. Asking more the a month for refund. No reply on any mail I send.
2 June 2025
Unprompted review
Reply from Royal Vapes
We see your Parcels are currently stuck in customs and our team have been in contact with you via email whilst the investigation is ongoing.
Occasionally issues with International orders can occur and our team is working hard to resolve this for you as soon as possible.
Always great service from these guys at…
Always great service from these guys at the Warwick site. Always on hand with any questions/queries on pods/juices. Very knowledgable.
3 May 2025
Unprompted review
Reply from Royal Vapes
Thank you for your kind words and continued support Julie!
We're so pleased to hear the team at our Warwick site has been consistently helpful and knowledgeable. It's great to know you've had a positive experience with us, Looking forward to seeing you again soon!
First time using Royal Vapes
First time using Royal Vapes.
I always feel a bit anxious using a company for the first time, but there was absolutely nothing to worry about, excellent comms, product and prices.
Was that impressed I put another order in straightaway.
29 May 2025
Unprompted review
Reply from Royal Vapes
Thank you so much for giving us a try and for your fantastic feedback Richard!
We're really happy to hear that your first experience with Royal Vapes put your mind at ease. Great communication, quality products, and fair prices are exactly what we aim for, so it's great to know we delivered.
We're thrilled you placed another order so soon and truly appreciate your support!
Great CBD tea bags to help with sleep
Great CBD tea bags to help with sleep. As a person living with progressive MS and no helpful treatment available on NHS left, i have now found other alternatives and this is part of my bed time self treatment regime. Great service! Thank you!
19 May 2025
Unprompted review
Reply from Royal Vapes
Thank you so much for sharing your experience Naomi.
We're truly glad to hear that our CBD tea bags have become a helpful part of your bedtime routine. It means a lot to know they’re offering some relief and support, especially as you navigate life with progressive MS.
We look forward to serving you again soon :)
Cannot find any faults at all
Cannot find any faults at all. Easy ordering super speedy delivery. Great value . Thankyou for a great online shopping experience
22 May 2025
Unprompted review
Reply from Royal Vapes
Thank you so much for the lovely review Kathleen! We're delighted to hear that you had such a smooth and positive online shopping experience with us. Great value, easy ordering, and fast delivery are exactly what we aim for. We look forward to serving you again soon :)
I pay for next day delivery and it…
I pay for next day delivery and it doesn’t come next day and I pay extra delivery for nothing but other than that really happy with products at great prices will keep ordering from here
27 May 2025
Unprompted review
Reply from Royal Vapes
We are sorry to hear your order did not arrive when intended, can you kindly reach out to our team at contact@royalvapes.co.uk so they can look into this for you.
I popped into the Kenilworth branch to…
I popped into the Kenilworth branch to buy a refillable vape in preparation for the upcoming disposable vape ban, and I couldn’t be happier with the experience. Lucas, who served me, was absolutely fantastic—friendly, knowledgeable, and incredibly helpful from start to finish.
He took the time to explain the different options available, tailoring his recommendations to suit my needs and budget without ever making me feel rushed or pressured to buy. He answered all my questions clearly and confidently, making the whole process really easy and enjoyable.
There was a great range of products to choose from, and I also learned that by opening an account, you can collect points with every purchase to redeem as discounts on future orders—an added bonus!
Overall, a brilliant shopping experience. I felt completely comfortable, well looked after, and I’ll definitely be returning. Huge thanks to Lucas for his outstanding service!
20 May 2025
Unprompted review
Reply from Royal Vapes
Thank you for your detailed review Jessica!
We're thrilled to hear that your visit to our Kenilworth branch was such a positive experience. Lukas will be over the moon to know his friendly and knowledgeable service made such a great impression!
It’s fantastic to know you felt comfortable and well looked after, and we’re glad the loyalty points program was a pleasant surprise too! We really appreciate you taking the time to share your experience and look forward to welcoming you back soon. :)
Reply from Royal Vapes
Thanks so much for the great review Angela! We're glad you loved the selection, pricing, and service we offer :)
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