I have used royal vapes online before but this time I went to the shop in Stratford upon Avon. My partner was after some nic salts but is indecisive and when she saw the amount available a bit confus... See more
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Review summary
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Had a problem with nic salt bottle tops ( could not undo them). Contacted royal vapes, who responded straight away, and will endeavor to make sure that all will be well in future. Delighted with effic... See more
Company replied
Their shipping is speedy so no long wait when running low. I managed to get my favourite flavour which everywhere else was sold out (it’s been discontinued 😢) so have stocked up and will be get... See more
Company replied
Cannot recommend enough.Brill fast delivery.Always updated on journey of my order.Item itself is superb.Def say use Royal Vapes to every vaper.👍
Company replied
Company details
- #66 of 117 best companies in Electronic cigarette store
Written by the company
Warwickshire's No 1 Vape company, offering competitively priced products and unrivalled service online and in stores.
Contact info
United Kingdom
- contact@royalvapes.co.uk
- royalvapes.co.uk
4.7
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Excellent friendly efficient service…
Excellent friendly efficient service with genuine items ~ couldn’t ask for more
1 August 2025
Unprompted review
Reply from Royal Vapes
Thank you so much for your kind words!
We’re thrilled you had a great experience and we are happy to know our service and products met your expectations. :)
I loved the products but the delivery…
I loved the products but the delivery was slow it's supposed to be 48hrs but I waited for 3 days not overly late so four stars
5 August 2025
Unprompted review
Reply from Royal Vapes
Thank you for your honest feedback Sharon, we are really glad you loved the products you received!
With regards to delivery, Royal Mail Tracked 48 postage is typically delivery in 2-3 business days from the dispatch date.
Apologies for any confusion caused but we are appreciate your patience and understanding.
We look forward to serving you again soon :)
Absolutely brilliant 💯 HEXUS Go great…
Absolutely brilliant 💯 HEXUS Go great purchase 🥳🥳🥳🥳🥳💯✨ very happy with it best thing as well. 12 mil of juice you can enjoy in every pod ⭐⭐⭐⭐⭐✌️
1 August 2025
Unprompted review
Reply from Royal Vapes
Thank you so much for the amazing feedback!
We're thrilled to hear you're loving the HEXUS Go, it really is a great pick!
Enjoy the kit and we can’t wait to serve you again soon! :)
First time trying out the HQD Glow 70K…
First time trying out the HQD Glow 70K vape got to say very impressed with it i usually use the Pyne Pod unit & the HQD is as good if not better than the Pyne vape 👍👍
4 August 2025
Unprompted review
Reply from Royal Vapes
Thanks for giving the HQD Glow 70K a try! We're glad to hear it impressed you and held up well compared to your usual Pyne Pod.
We love hearing feedback like this and hope you continue enjoying it, Thanks for shopping with us Simon! :)
Royal vape review
I love this company so so much they do a wide variety of vape juice etc etc & it's not expensive at all i shop there at least 1 a month & will keep shopping on their website for many years to come & if they sell out of 1 of your orders they email you & ask if you to pick something different which is nice & they give you options to choose from
2 August 2025
Unprompted review
Reply from Royal Vapes
Thank you so much for the amazing review Dan! We're thrilled to hear how much you love shopping with us and that our variety, pricing, and customer service have made a great impression.
We truly appreciate your loyalty and look forward to serving you again soon :)
Very quick delivery and got what I…
Very quick delivery and got what I ordered
29 July 2025
Unprompted review
Reply from Royal Vapes
Thanks for your feedback Maria!
We're glad your order arrived quickly and just as expected. We appreciate your support and hope to serve you again soon!
Excellent people great customer service…
Excellent people great customer service in the Nuneaton branch always look after me when I go in there to be honest
19 July 2025
Unprompted review
Reply from Royal Vapes
Thank you so much for your kind words Alan!
We're thrilled to hear that you've had such great experiences at our Nuneaton branch. The team works hard to provide excellent customer service, and it's always rewarding to know their efforts are appreciated.
Great service
Great service , this shop goes above and beyond, i would highly recommend them !
18 July 2025
Unprompted review
Reply from Royal Vapes
Thank you for the kind words Michael!
We're so happy to hear you’ve had a great experience and that our team goes above and beyond. Your recommendation means a lot to us!
Great selection of products and…
Great selection of products and fantastic same day home delivery.
14 July 2025
Unprompted review
Reply from Royal Vapes
Thank you for the great feedback Dan!
We're glad you’re enjoying our product range and same-day delivery service (available to qualifying areas).
We really appreciate your support and look forward to your next order!
Always 5* i found this place by…
Always 5* i found this place by accident always order from them now always fast delivery normally get it within 2 days depending on what time I order ive never had a problem with any of my orders 😀
17 July 2025
Unprompted review
Reply from Royal Vapes
Thank you for the amazing 5-star review Leanne!
We're so glad you found us, even if by accident!
It's great to hear you've had consistently smooth orders and fast delivery. We truly appreciate your loyalty and look forward to serving you again soon! :)
Aura bar
Ordered two of the 2 for £26 vapes as a first time customer and was gutted one of them leaked everywhere. BUT I contacted them and straight away after sending a photo they asked me if I would want a replacement or a different vape. I went for an alternative but not tried that one yet as still on the first vape I ordered. (The Aura bar twist by crystal prime). I can honestly say this one is brilliant. Customer service is awesome too, I will be back. Thank you Royal vapes x
CAN I ADD, the replacement vape is a 50,000 vape machine and it’s amazing. Also in the 2 for £26 range.
The original ordered vapes lasted absolutely ages and this new one is going to as well. If you vape and want a hit on the throat like smoking then I think you won’t go wrong with these from Royal vapes xxx
14 July 2025
Unprompted review
Reply from Royal Vapes
Thank you so much for your detailed review Jeanette!
We're sorry to hear one of the vapes arrived leaking, but we’re really glad our team could sort it out quickly for you.
We truly appreciate your kind words about our customer service and look forward to welcoming you back soon.
Great customer service
Great customer service , any issue they deal with this quickly and efficiently! Highly recommended 🙂
18 July 2025
Unprompted review
Reply from Royal Vapes
Thank you for the kind words Jess!
We're glad our team could resolve any issues quickly and efficiently for you.
Your recommendation means a lot to us!
Problem quickly rectified
Two of the pod kits I bought leaking into battery and onto my hands replacement was issued after contacting them. Great customer service
9 July 2025
Unprompted review
Reply from Royal Vapes
Thank you for your honest feedback.
We're sorry to hear about the issues with the pod kits, but we're glad our team could quickly resolve it for you. We always aim to provide great customer service, and we appreciate your understanding and continued support!
All Round Great Shop
Great staff, great service, always got what I need (unless I've already bought it all!).
Fair prices on everything, great offers and offer free delivery!
Generally Use Kenilworth Branch, but recently went to Leamington and equally as good.
10 July 2025
Unprompted review
Reply from Royal Vapes
Thanks so much for the fantastic review!
We're glad to hear you've had great experiences at both our Kenilworth and Leamington branches. It's always a pleasure to serve you, and we’re thrilled you appreciate our service, prices, and offers. :)
Reply from Royal Vapes
Thank you for the 5 stars Maryna!
Reply from Royal Vapes
Thank you for the great review Paul! We are pleased you are impressed with our speedy service.
We look forward to serving you again soon!
Fast next day delivery
Fast next day delivery. Quality vape and juices. Thanks. Will definitely shop here again
27 June 2025
Unprompted review
Reply from Royal Vapes
Thanks so much for your kind words Danica!
We're glad you were happy with the fast delivery and the quality of our vapes and juices. We look forward to seeing you again soon!
Fantastic service as always
Fantastic service as always, delivery left a lot to be desired,very rude and not even delivered to the correct address
24 June 2025
Unprompted review
Reply from Royal Vapes
Thank you for your feedback and for your continued support — we're glad to hear the service met your expectations.
We are sorry to hear you had some issues with the courier on this occasion, this is definitely not the standard we aim for, any future issues please do not hesitate to reach out so we can contact the courier directly.
We look forward to serving you again soon :)
Always a good experience!
Always great service and super fast delivery! I only get 1 flavour but they have such a wide variety to choose from. Won’t go with any other shop ☺️
26 June 2025
Unprompted review
Reply from Royal Vapes
Thank you for the kind words Hannah! We're glad to hear our service and speedy delivery have kept you coming back, we look forward to serving you again soon!
I searched all the vape shops around me…
I searched all the vape shops around me but I was only able to get the brand and flavours I wanted at Royal Vapes! And to top it off, they do same day delivery !!! They have not failed me at all. Highly recommended.
25 June 2025
Unprompted review
Reply from Royal Vapes
Thank you for the awesome review! We're so glad you found exactly what you were looking for with us and that our same day local delivery was a bonus.
We appreciate your support.
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