RPM Plumbing & Heating Limited Reviews 

502
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its efficiency, reliability, and professionalism. Many people appreciate the staff for being friendly, knowledgeable, and going above and beyond to help. Reviewers frequently mention the excellent value for money and fair pricing for the work done. The overall process, from initial contact to completion, is often described as smooth, stress-free, and tidy, with all rubbish removed. People frequently recommend this company to others, emphasizing their consistent high standards and trustworthiness, making them a top choice for plumbing and heating needs.

What people talk about most

Service

People report positive experiences with service, often describing it as excellent from start to finish, with... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Price

Users describe positive interactions with price, consistently finding the pricing to be fair, reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive not had hot water for 7 months, ive been scammed, then fooled again by another so called plumber, who took money, roughly assembled the heater and left it not working, leaking and a live electric... See more

Company replied

Rated 5 out of 5 stars

Tim came out at short notice and went above and beyond to resolve a badly leaking shower for our very elderly mother. It was late evening just before a bank holiday weekend and he was fantastic in so... See more

Rated 5 out of 5 stars

We had RPM Plumbing and Heating replaced an old tired boiler with a new combi and move it to another room. From quote to booking and carrying out the work, we found the service second to none. Rich w... See more

Company replied

Rated 5 out of 5 stars

Responded quickly to my message. RPM always carries out work required, this time an annual gas check, efficiently and swiftly. Report from tenant was also very positive. Price fair. Happy to reco... See more


Company details

  1. #20 of 96 best companies in Plumber
  2. #25 of 74 best companies in Central Heating Service
  3. #23 of 117 best companies in Heating service

Written by the company

Diamond Accredited installers of Worcester Bosch Boilers for Gas and Oil. All aspects of Heating undertaken, most Plumbing repairs too.


Contact info

4.9

Excellent

TrustScore 5 out of 5

502 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(502)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Boiler service

Excellent job, boiler service, get informed of arrival time

1 February 2026
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

We’re so glad you chose RPM Plumbing and Heating. Thanks for your great review!

Rated 5 out of 5 stars

Richard was great

Richard was great, arrived when he said he would, was easy to do business with, was knowledgeable and explained to me what he thought the problem was and then completed the repair. I would definitely recommend Richard.

30 January 2026
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

Thanks for sharing your experience and recommending us. We’re delighted you’re happy with our service!

Rated 5 out of 5 stars

Thanks RJM!

Richard and Tim have been great! The job was done really quickly and professionally. Very happy! Thanks RJM!

29 January 2026
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

We’re thrilled to know you’re happy with our service. Thanks for your wonderful review!

Rated 5 out of 5 stars

Superb serviceas always at a sensible…

Superb serviceas always at a sensible price. Very helpful with all the work they have done for me over the years installing and maintaining central heating system

29 January 2026
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

Thank you for 5 stars! We’re thrilled to read you sharing your positive experiences — thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Great service

Great service, repaired 3 gas issues and serviced 2 combi boilers and an oil boiler, all in a morning, really pleased!

13 January 2026
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

We’re delighted to hear you’re satisfied with our service. Thank you for the fantastic 5 star review!

Rated 5 out of 5 stars

Autumn combi-boiler service

Autumn combi-boiler service. Excellent service, friendly, quick and clean, and to my mind very cost effective.
Would recommend.

2 December 2025
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

We’re so glad you’re happy with our service! Thanks for taking the time to leave us a 5 star review!

Rated 5 out of 5 stars

This company is tops

This company is tops, never let me down, always turn up and do a great job and value for money.

8 January 2026
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

What a fantastic review—thank you! We look forward to helping you again in the future!

Rated 5 out of 5 stars

Very grateful for the help. Truly put customer first.

Very grateful for the help I received. I called RPM on a Saturday and they were with me within an hour.

The engineer diagnosed my problem, got my boiler back online and gave me a simple fix to try to save me some money.

I ended up calling back a couple days because the problem had come back assuming I'd need a new boiler. RPM advised me to contact Worcester Bosch and get a fixed price repair for £397 because it would work out significantly cheaper than an RPM repair.

This company truly puts the customer first, I'm sure many others would tell me I need to replace my 20 year old boiler but RPM communicated everything to me, explained my options and pointed me in the direction of the manufacturer even though there was nothing for them to gain.

Will definitely use RPM again, they made me feel valued and advised me as if I were a friend even though I'd never used them before.

24 December 2025
Unprompted review
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

Thank you for the fantastic feedback! It was a pleasure to serve you. Thanks for highlighting our service and for 5 stars!

Rated 5 out of 5 stars

Great company

Great company - responsive, knowledgeable, caring and sort your problem out every time

17 December 2025
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

Thank you for your fantastic feedback and 5 star review!

Rated 5 out of 5 stars

Great service

Great service at a fair price.

14 December 2025
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

Your feedback is greatly appreciated. Thanks for letting us know we did a good job!

Rated 5 out of 5 stars

Fantastic level of service

Fantastic level of service, a quick response and very professional and polite. Highly recommended.

12 December 2025
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

We’re so grateful for your kind words and your 5 star rating! Thank you!

Rated 5 out of 5 stars

Great punctual and reliable service

Great punctual and reliable service, Boiler serviced and diverter valve replaced, still had a little issue came back the following day and replaced another part no trouble at all.

Highly recommend to anyone

10 December 2025
Unprompted review
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

Thanks for your trust in us and your wonderful review. We’re so grateful!

Rated 5 out of 5 stars

Great

Prompt. Efficient. On time. Friendly. Trustworthy. Helpful. Considerate.

10 December 2025
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

It’s always rewarding to hear from happy customers. Thanks for our five stars!

Rated 5 out of 5 stars

They were very friendly and efficient

They were very friendly and efficient, on time and cleaned up afterwards as well as explaining how the boiler worked

10 December 2025
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

Your satisfaction is our success. Thanks for letting us know we did a great job!

Rated 1 out of 5 stars

I contacted your company regarding an…

I contacted your company regarding an issue with my gas fire and was given a price for a call-out, which I agreed to. After that, I received no response and was left waiting with no update. I followed up again a few days later and still heard nothing.

This was really disappointing, as a simple message to let me know you were unable to attend would have been appreciated. Being ignored after agreeing to the call-out cost felt unprofessional and left a poor impression.

I hope you can improve communication going forward, as even a brief update would make a big difference for customers

1 December 2025
Unprompted review
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

Thank you for your review.

Your initial message came through on a Sunday evening, outside of normal working hours. Due to a technical issue at the time, messages were not correctly linked together, and as a result no job was booked or agreed.

I appreciate that from your side it may have appeared that you were waiting for a response, however without a confirmed booking we had no job scheduled.

We take communication seriously and continue to provide the reliable service reflected in the majority of our customer reviews.

Rated 5 out of 5 stars

Professional service

Richard is always polite and efficient. Keeps appointments within
The quoted time frame

4 December 2025
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

Thanks for taking the time to leave such great feedback. We’re so pleased to help!

Rated 5 out of 5 stars

Best company in Kidderminster very…

Best company in Kidderminster very friendly and helpful plus always does a great job at a fair price

4 December 2025
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

We’re so grateful for your positive review. Thanks for letting us know we’ve done well!

Rated 5 out of 5 stars

Great service

Great service

2 December 2025
RPM Plumbing & Heating Limited logo

Reply from RPM Plumbing & Heating Limited

We’re delighted to know you’re happy with our work. Thanks for your review!

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