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RSPCA Pet Insurance (UK) Reviews 

234
•
TrustScore 4.5 out of 5

4.5

Pet Insurance Company
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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a truly great experience with this company. Consumers frequently praise the affordable prices, reasonable monthly amounts, and the straightforward online registration process. Many people also highlight the incredible value, the great cover provided, and the quick, hassle-free claim payouts. However, some reviewers were not happy with communication issues, long delays, and unresponsive customer service when dealing with claims. A few other people also felt that unexpected policy renewals, very steep premium increases, and rejected claims caused frustration. Certain customers additionally noted that reaching support agents became quite difficult when trying to resolve urgent policy matters.

What people talk about most

Price

Clients share positive opinions on price, describing the insurance rates as affordable, reasonable, and very... See more

Service

Consumers find service to be positive, highlighting an easy insurance setup and helpful customer support.... See more

Claim

Reviewers mention ambiguous feedback about claim experiences, with experiences varying significantly among... See more

User experience

People report positive experiences with user experience, highlighting how fast and efficient the setup... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently reporting brilliant and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more

Company replied

Rated 5 out of 5 stars

Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more

Company replied

Rated 5 out of 5 stars

Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more

Rated 5 out of 5 stars

I couldn’t be happier with RSPCA Pet Insurance! The online form was super easy to complete, and the whole process was quick and stress-free. They liaised directly with my vet, which made everything so... See more

Company replied

Company details

  1. #18 of 32 best companies in Pet Insurance Company

Written by the company

With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.

Contact info

Get peace of mind

with our 5* Defaqto rated cover

4.5

Excellent

TrustScore 4.5 out of 5

234 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(234)

173 reviews in the last 12 months

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Rated 3 out of 5 stars

Lots of exclusions from cover after insurance started

Insurance was very easy to set up online & price good. However, after the insurance started and my first direct debit went out, I received a notification via the portal that numerous conditions had been excluded from my dog’s cover, which I think is very sharp practice. Too late to cancel but very disappointing as I’ve always been a huge supporter of the RSPCA.

21 July 2026
Rated 5 out of 5 stars

Great company to use.

There was no fuss about my pet claim.
It was granted within the day, support great and took the worry away from me to get best treatment for my dog.
Thank you

27 January 2026

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