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RSPCA Pet Insurance (UK) Reviews 

237
•
TrustScore 4.5 out of 5

4.5

Pet Insurance Company
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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the affordable pricing, valuable coverage options, and highly competitive rates compared to alternative insurance providers. People consistently find the digital platform and registration forms very simple and quick to navigate without any hassle. Some reviewers were not happy with the handling of claims, reporting unexpected rejections and lengthy communication delays. Others also noted significant difficulties reaching customer support and obtaining clear answers when trying to resolve urgent questions. Some consumers mentioned experiencing steep price increases and expensive policies when their annual renewal period finally arrived.

What people talk about most

Price

Customers report great satisfaction with the pricing, highlighting very fair and affordable rates compared to... See more

Service

Consumers find service to be positive, highlighting affordable pricing and a seamless experience overall.... See more

Claim

Clients share ambiguous opinions on claim experiences, reflecting a stark division in customer feedback. Many... See more

User experience

Users describe positive interactions with user experience, highlighting how simple the online registration... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting very fair rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more

Company replied

Rated 5 out of 5 stars

Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more

Company replied

Rated 5 out of 5 stars

Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more

Rated 5 out of 5 stars

My Springer Spaniel was diagnosed with IMHA, extremely low white blood cells (severe Anemia ) and had blood transfusions along with several blood tests etc. I duly went to complete the claim form for... See more

Company replied

Company details

  1. #18 of 32 best companies in Pet Insurance Company

Written by the company

With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.

Contact info

Get peace of mind

with our 5* Defaqto rated cover

4.5

Excellent

TrustScore 4.5 out of 5

237 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(237)

176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

policy exclusions

I have just taken out a policy for my dog effective a few days ago. I set it up nearly 4 weeks and sent all of her medical history in 3 weeks ago. The policy is now active, and I still do not know what exclusions will apply; they tell me it is still 3 days away from knowing. I dont think a policy should start without knowing what i have paid for espacially when 3 weeks notice has been given of a full medical history

17 July 2026
Rated 3 out of 5 stars

Lots of exclusions from cover after insurance started

Insurance was very easy to set up online & price good. However, after the insurance started and my first direct debit went out, I received a notification via the portal that numerous conditions had been excluded from my dog’s cover, which I think is very sharp practice. Too late to cancel but very disappointing as I’ve always been a huge supporter of the RSPCA.

21 July 2026
Rated 5 out of 5 stars

Great company to use.

There was no fuss about my pet claim.
It was granted within the day, support great and took the worry away from me to get best treatment for my dog.
Thank you

27 January 2026

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