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RSPCA Pet Insurance (UK) Reviews 

238
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the affordable pricing, valuable coverage options, and highly competitive rates compared to alternative insurance providers. People consistently find the digital platform and registration forms very simple and quick to navigate without any hassle. Some reviewers were not happy with the handling of claims, reporting unexpected rejections and lengthy communication delays. Others also noted significant difficulties reaching customer support and obtaining clear answers when trying to resolve urgent questions. Some consumers mentioned experiencing steep price increases and expensive policies when their annual renewal period finally arrived.

What people talk about most

Price

Customers report great satisfaction with the pricing, highlighting very fair and affordable rates compared to... See more

Service

Consumers find service to be positive, highlighting affordable pricing and a seamless experience overall.... See more

Claim

Clients share ambiguous opinions on claim experiences, reflecting a stark division in customer feedback. Many... See more

User experience

Users describe positive interactions with user experience, highlighting how simple the online registration... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting very fair rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more

Company replied

Rated 5 out of 5 stars

Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more

Company replied

Rated 5 out of 5 stars

Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more

Rated 5 out of 5 stars

My Springer Spaniel was diagnosed with IMHA, extremely low white blood cells (severe Anemia ) and had blood transfusions along with several blood tests etc. I duly went to complete the claim form for... See more

Company replied


Company details

  1. #18 of 32 best companies in Pet Insurance Company

Written by the company

With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.


Contact info

Get peace of mind

with our 5* Defaqto rated cover

4.5

Excellent

TrustScore 4.5 out of 5

238 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(238)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable and reassuring pet insurance

This is a great package and a great price very easy to apply on line straight forward one of the best would recommend havent had to use the service yet but gives me peace of mind knowing that I have cover from a reliable reassuring .organisation should I need it

5 July 2026
Rated 5 out of 5 stars

We have RSPCA insurance for our two…

We have RSPCA insurance for our two older moggies, and its a no brainer to stay with them for our new addition to the family - Alfie! Price wise its very competitive against other insurance companies.

3 July 2026
Rated 5 out of 5 stars

Easy to understand, competitive price

Easy to understand and an excellent price.

8 June 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Hi Anna, Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

I decided that in order to help support…

I decided that in order to help support RSPCA in helping animals in need more than just by a small monthly donation, I eould change my pet insurance over to them also which will hopefully help more.

12 June 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Dear Ms Swift, Thank you so much for your kind words and for leaving a review! We can only care for animals because of people like you supporting and donating to us. So massive thanks.
Andy from the RSPCA Pet Insurance Team

Rated 4 out of 5 stars

Application on Line Great

Applied on line which was very good. Unfortunately had to contact admin office which took some sorting out via different tel nos but overall personal service was excellent. Very pleased with customer service

1 July 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

HI John, Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team

Rated 4 out of 5 stars

Easy to do online with best benefits…

Easy to do online with best benefits for price even tho my dog is,quite old

23 June 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Hi Maggie, Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team

Rated 1 out of 5 stars

Unfair and untransparent pricing

I have my Cat insured with the RSPCA since the day he was born. He is currently 4 years old, has a littermate from the same litter born on the same day, but she is a girl. They get the same yearly Vet visits, have no pre-existing conditions and are completely healthy. Now my insurance premium for my boy has gone up by over 100 quid per year to over £400 while his sister, mind you same litter, same age, has gone up by 24 quid to £250. I called the RSPCA and they cannot and won't reduced the price of the insurance offering me only an Amazon Voucher as a gesture of goodwill or to reduce coverage to bring down the insurance premium. They also do not price match online prices when signing up as a new customer for the same cat, which would bring down the insurance price to £314. Overall I am disappointed and am not left with a good feeling of choosing the RSPCA pet insurance in the first place.

1 July 2026
Unprompted review
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

HI William, thanks for reaching out and sharing your thoughts with us. We’re sorry to hear you’re not happy with our service. If you want to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.

All the best, Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

Easy to find what you want at competitive prices

I found your website easy to find exactly what I needed and at a competitive price.
Also RSPCA is the best for caring for animals

17 June 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices. We can only care for animals because of people like you supporting and donating to us. So massive thanks.
Andy from the RSPCA Pet Insurance Team

Rated 1 out of 5 stars

Do not use this company my dog was ran…

Do not use this company my dog was ran over they have tried everything not to pay told me I would have money back for cremation within days and it’s took weeks still awaiting an assessor. Refusing to accept paperwork that isn’t hand written and I’ve had to chase up vets for more information because they could not be bothered. Really disgusting customer service to someone who has lost a loved pet cancelled my others dog insurance today

29 June 2026
Unprompted review
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Hi Phillipa, thanks for reaching out and sharing your thoughts with us. We’re sorry to hear you’re not happy with our service. If you want to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.

All the best, Andy from the RSPCA Pet Insurance Team

Rated 4 out of 5 stars

RSPCA offered best overall packacge for…

RSPCA offered best overall packacge for cat. Not the cheapest, but not the most expensive either

9 June 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

value for money

22 June 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

It was easy to gain all the help…

It was easy to gain all the help information which was thoroughly explained. I am assured that they will afford me the peace of mind for Pippa.

20 June 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team

Rated 4 out of 5 stars

After investing the options for an…

After investing the options for an older dog the RSPCA policy met our needs at a reasonable price.

4 June 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team

Rated 5 out of 5 stars

I have recently adopted a dog

I have recently adopted a dog. I trusted RSPCA than any other company.

20 June 2026
RSPCA Pet Insurance (UK) logo

Reply from RSPCA Pet Insurance (UK)

Thank you so much for your kind words and for leaving a review! Thank you for supporting the RSPCA and helping animals that need our assistance.
Andy from the RSPCA Pet Insurance Team

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