From the start of our time with RSPCA insurance, everything has been absolutely excellent. The portal worked very well, there have never been any issues and the customer service people have been grea... See more
Company replied
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Review summary
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Our Lab sustained an injury while playing fetch and required overnight anaesthesia, stitches, and antibiotics at the out-of-hours vet. The claim was accepted within 3 days and paid within another 3. N... See more
Company replied
Just by chance I found the RSPCA pet insurance via a comparison site and although they weren't the cheapest they were a trusted name and what they offer is exceptional value and they even accepted... See more
My Springer Spaniel was diagnosed with IMHA, extremely low white blood cells (severe Anemia ) and had blood transfusions along with several blood tests etc. I duly went to complete the claim form for... See more
Company replied
Company details
- #18 of 32 best companies in Pet Insurance Company
Written by the company
With RSPCA pet insurance*, you’ll be ready to take care of your pet when they need it.Every policy taken out supports our mission against animal cruelty and neglect.
Contact info
Parkside, Chart Way, RH12 1GY, Horsham, United Kingdom
- 0344 543 1008
- help@rspca-petinsurance.com
- rspca.org.uk/shoponline/petinsurance
Get peace of mind
4.5
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
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The claim was dealt very quick and was…
The claim was dealt very quick and was straight forward.
2 February 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! I'm pleased your claim was settled quickly and was straight forward.
Andy from the RSPCA Pet Insurance Team
The procedure from start to finish was…
The procedure from start to finish was impeccable with no issues. Thank you
15 February 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team
Good value and no hidden charges -‘I
Good value and no hidden charges -‘I
Feel I can trust this provider
13 June 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices. Thank you for supporting the RSPCA.
Andy from the RSPCA Pet Insurance Team
straightforward form which only took a…
straightforward form which only took a short while to complete.Reasonable price
11 June 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team
Very smooth and stress free process
During a really stressful time due to my dog going downhill rapidly and numerous initial blood tests and scans being inconclusive the claim process was very easy considering although for the same treatment over days I had paid upfront n various amounts it was all self with as a continual claim. As the treatment at my own vets had to be paid upfront and claim paid back to me once she was referred to specialist at vet hospital I didn’t have to pay upfront and they were happy to wait for the claim money to get paid to them directly which it was and it was all a very smooth process,
23 April 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! I really hope your pet dog has made a quick recovery. Sending all our love from the RSPCA.
Andy from the RSPCA Pet Insurance Team
Easy and informative process
Easy to nevigate the application process and informative email.
8 June 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review!
Andy from the RSPCA Pet Insurance Team
I bought a policy
I bought a policy, that was very easily done online.
Hoping I never have to make a claim so can't review how well that process is
8 June 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! We're glad you found purchasing a policy easy to do online.
Andy from the RSPCA Pet Insurance Team
The RSPCA has a history for saving dogs etc . However i didn’t know they where in the market for insurance for and the quote was quite competitive and it’s still Early days . As far as my experience I
The service so far has been straight forward. When I had a query I spoke to a lady over the phone she was knowledgeable about the process for ensuring my dog.
27 May 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words! We're glad you're happy with our prices and customer service.
Andy from the RSPCA Pet Insurance Team
Great experience at a not so great…
Great experience at a not so great time, don’t know what we would have done if we didn’t have insurance, very easy to set up our claim and got paid in no time ,thankyou.
17 February 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your leaving a review! We're pleased you received a good service and you're a happy customer.
Andy from the RSPCA Pet Insurance Team
I insure my second dog with them.I'm…
I insure my second dog with them.I'm happy with customer service. Reasonable price for my poppy. Highly recommended.
27 May 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices and customer service.
Andy from the RSPCA Pet Insurance Team
Straight forward
Straight forward questions; good price; and recommendation of friends who sing praises about the service.
24 May 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Hi Janet , thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Kate from the RSPCA Pet Insurance Team
Easy to do and hopefully a great…
Easy to do and hopefully a great insurance for my Bunnies
13 May 2026
Reply from RSPCA Pet Insurance (UK)
Hi Pat, thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Really cannot thank the RSPCA Insurance…
Really cannot thank the RSPCA Insurance enough for their quick payout after our Great Dane puppy needed emergency spinal surgery. There was no quibbling about the costs from the vets and they dealt with our vets directly taking away anymore stress from us. They simply are an amazing company to have your pets insured with
20 May 2026
Unprompted review
Reply from RSPCA Pet Insurance (UK)
Hi Tracie, thank you so much for your kind words and for leaving a review. I hope your Great Dane puppy is making a good recovery. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Very easy site to navigate
Very easy site to navigate. Good selection of plans to suit all budgets and animals. Reasonable price compared to equivalent plans by other insurers.
20 May 2026
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Very good and polite on the phone.
Very good and polite on the phone.
When using online form to take a policy out, very easy to use.
Communication is very good either portal.
Many thanks
19 May 2026
Reply from RSPCA Pet Insurance (UK)
Hi Nicholas, thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
A Quick Response....
My little dog had to have unexpected multiple teeth extracted following a routine scale and polish procedure, which is distressing enough for both pet and owner.
The veterinary costs practically doubled as a result, and then the worry of finance became a big problem.
I swiftly made a claim on line. Instantly my situation was acknowledged and within 5 working days I received payment in full, less my Policy excess charge.
Thank you RSPCA Pet Insurance!!
27 April 2026
Reply from RSPCA Pet Insurance (UK)
Hi Elle,, thank you so much for your kind words and for leaving a review. I hope your little dog is making a swift recovery. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Reply from RSPCA Pet Insurance (UK)
Thank you so much for your kind words and for leaving a review! We're glad you're happy with our prices.
Andy from the RSPCA Pet Insurance Team
I renewed the RSPCA pet insurance…
I renewed the RSPCA pet insurance because we had a good response from them with our previous dog who developed a brain tumour and had to be put to sleep. The insurance company dealt with the final claim as per the terms of the insurance and settled accordingly, not something you can take for granted these days.
11 May 2026
Reply from RSPCA Pet Insurance (UK)
Hi Colin, thank you so much for your kind words and for leaving a review. We really appreciate your feedback and we're so glad you had a good experience with our service!
Andy from the RSPCA Pet Insurance Team
Rspca insurance
Took ages to process. Poor communication and was very poor system to upload support documents needed.
19 February 2026
Reply from RSPCA Pet Insurance (UK)
Hi Kate, thanks for reaching out and sharing your thoughts with us. We’re sorry to hear you’re not happy with our service. If you want to discuss this further, our Customer Service Team is here to help, and can be reached on: 0344 543 1008, via email at complaints@email.insurance.rspca.org.uk.
Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
All the best, Andy from the RSPCA Pet Insurance Team
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