The tracking wasn’t showing up for my purchase. Contacted customer service who advised it seemed to have gone missing in the Royal Mail system and sent me a replacement. She advised if the original it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products and service can’t be faulted. Very pleased with both. I purchased Lip Serum Nude. I’ll be reordering this product, so moisturising and natural. Cheek Colour Nude. Not sufficien... See more
Best mascara I’ve ever tried for my very pale eyelashes. Wand is fantastic. Great idea to incorporate eyebrow gel in the same wand. Great service, considering I ordered over the holiday period. Many t... See more
The lip serums are my go to favourite! Nude colour was my favourite but now dark nude just gets the number one spot! All are so easy to apply anywhere anytime. The texture is smooth,moisturising and s... See more
Company details
- #90 of 219 best companies in Beauty product supplier
- #28 of 53 best companies in Beauty Products Wholesaler
Written by the company
Designed by an artist, made for you. Makeup Artist Ruby Hammer MBE has distilled her 35+ years in the beauty industry to create an award-winning range of makeup and accessories. Designed to simplify your routine, putting you in control of your beauty. “Abandon the rules. True beauty is not defined by age, colour, size or sex. Personality and self-confidence create individual beauty.” – Ruby Hammer MBE, Creative Director & Founder
Contact info
Ruby Hammer Ltd, W9 1DD, London, United Kingdom
- customercare@rubyhammer.com
- rubyhammer.com
4.7
Excellent
272 reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Promptly delivered and lovely product.
27 August 2024
Amazing small wand
Amazing small wand, with maximum impact for the lashes. Goes on easily no big blobs of mascara, defines and lengthens lashes beautifully. Yet to try the brow part of the duo.
27 August 2024
It's good mascara and the tiny brush is…
It's good mascara and the tiny brush is brilliant for catching all the short hairs.
27 August 2024
Amazing mascara
Amazing mascara, doesn’t run, comes off easily and gives fluttery eyelashes
20 August 2024
I saw a review for this product on…
I saw a review for this product on line. I ordered and received the mascara quickly. I have tried it once and loved it.
27 August 2024
I have used every make of mascara but…
I have used every make of mascara but nothing can compare to Ruby Hammer eye and eyebrow combo.
Every lash coated to perfection. keeps my eyebrows in perfect shape.Will be buying again.
31 August 2024
Unprompted review
Happy all round
Bought three lip balm pencil and just love them, just glide on and brighten the lipstick and lips, very happy and will buy again
7 August 2024
Lovely product and packaging but didn’t…
Lovely product and packaging but didn’t get my 15% discount as a first time purchase as there wasn’t a code or anything to input on the checkout page. So gave up and bought product anyway. But would’ve been nice.
7 August 2024
Reply from rubyhammer.com
Hi Parm, Sorry you didn't get your 15% welcome discount, this is sent via an email when you sign up for the Ruby Hammer newsletter. The email may have gone to your junk folder? Please email customercare@rubyhammer.com if you can't find the email and I will forward you the code for future use. Best wishes, Lianna
1st purchase and won't be the last
1st purchase and won't be the last - mascara amazing!!
5 August 2024
Fabulous service
Fabulous service, prompt delivery but more importantly fabulous product !! I am obsessed with the lip balms ❤️
29 July 2024
Well curated and high performance make-up with great tutorials from Ruby herself!Great service but really it’s all about…
Great service but really it’s all about the products and they are exceptional. A beautifully curated and high performance make up line with excellent brushes and tools. My daughter and I love this brand and we both carry the fluro pink nail set around in our hang bag.
25 July 2024
Not a Blusher
I bought the NUDE cheek colour. It is not a blusher it does not give any colour at all and is basically a Highlighter. Very disappointed as it appeared as a soft peachy blusher on the photos. A complete waste of £24
Incidentally I sent a review on Ruby Hammer website but so far the review hasn’t been published and all I got is an email saying thank you for your review and here’s a code for 25% off your next order. They obviously haven’t read the review.
14 July 2024
Unprompted review
Reply from rubyhammer.com
Hi Amanda, The nude cheek colour is described on our website as "This multipurpose shade gives the perfect neutral shimmer for enhancing all skin tones. Apply wherever the light naturally hits your face and body to achieve a subtle shimmering accent." Where is appears soft peach will be when used in conjunction with the pink shade. The nude is perfect for those looking for a natural glowing finish. As per the response on the review, we invite you to try a pink on us, if you get in touch with customer care. We provide everyone who leaves a review with 25% off their next order, we believe that just because one product isn't right for you, you may still like other products within the range.. and all feedback positive or negative allows us to learn and grow so should be rewarded.
This mascara is amazing
This mascara is amazing! The unique brush coats every lash easily from the roots. Wasn’t sure I needed the gel brow gel, boy was I wrong!!
Thanks Ruby x
8 July 2024
I ordered the pink blush absolutely…
I ordered the pink blush absolutely love this product, it’s like silk when you apply. Thank you. x
5 July 2024
This is the best mascara I’ve ever…
This is the best mascara I’ve ever used. The small brush makes the application much more flexible and makes lashes look natural without being heavy.
5 July 2024
Amazingly the bright red
Amazingly the bright red , blends into a lovely glow on your cheeks
27 June 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.