Recently bought an Apple Watch Ultra 2 and really happy with the product. The watch is in excellent conditions and came as was advertised. Value for money surely.
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Phone arrived quickly, working fine and in very good condition - so I was very pleased. Unfortunately, as a technophobe, I was not able to even set it up properly, and really struggled, so decided... See more
Company replied
Exactly as described. Pristine condition, check. Delivered within 3 days, check. No dramas and to be honest I was expecting one. Deal seemed too good to be true which usually means there's something d... See more
Company replied
Bought a refurbished iPhone 11 in December 2021. After 5 months it started behaving erratically, switching off mid use, even with full battery. This then became increasingly frequent and now battery d... See more
Company details
Information provided by various external sources
You want a new smartphone but you don’t want to pay the earth. We know buying used tech can be daunting. How do I know what I’m buying is legit? Will it work? Am I being overcharged? Let us introduce ourselves – We are RueZone, the place where you can buy preloved smart tech without the worry
Contact info
Unit 4, Eastcote Industrial Estate, HA4 9XG, Ruislip, United Kingdom
- 0203 150 1570
- info@ruezone.com
- ruezone.com
3.6
Average
219 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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TOTALLY UN-trusted!
The phone they sold was in MUCH WORST condition that their description said! And we have no respond from them now. TOTALLY UN-trusted!
4 June 2020
Unprompted review
Reply from Ruezone
Hi Tom - We have no record of any communication with you and also no record of you as a customer. If you could reach out to us we can try to resolve any issues if in fact you are a customer of ours. I also have noted your previous reviews all of which seem to be very negative - We have thousands of customers and always look to be efficient in any support areas requested and your review is certainly not reflective of any other reviews. The RueZone Team
Hi received my phone today ...I love it…
Hi received my phone today ...I love it thank you ...it looks brand new ...also what brilliant service received following day...
Definitely will buy again from you .
30 May 2020
Unprompted review
Reply from Ruezone
Hi Penny, thankyou for the kind review! We look forward to your next purchase with us.
Kind Regards, the RueZone Team :)
Had to return an unwanted item
Had to return an unwanted item. Excellent customer service. They not only refunded the price of the device but also the extra £4.995 paid for 24 hour delivery. Very impressed.
21 May 2020
Unprompted review
Reply from Ruezone
Hi Ben, thankyou for the review! We're happy to see it went smoothly for you.
Kind Regards, RueZone Team
Recieved my replacement S-4 Galaxy…
Recieved my replacement S-4 Galaxy phone & it s so much better ! Very pleased with it , condition is great
Many thanks Mr D.Mosley
9 May 2020
Unprompted review
Reply from Ruezone
Thankyou David, we try to make certain that replacement phones are up to standard!
Many thanks, RueZone Team
The product was exactly as described…
The product was exactly as described with really good delivery in excellent packaging.
I am really please with the value and quality of the item and the service received.
23 April 2020
Unprompted review
Reply from Ruezone
Hi Albert,
Thankyou for the kind review. We guarantee each customer receives their phones as described, so its great to see that in evidence!
Kind Regards, RueZone Team
Professional and highly efficient
Phone as described and arrived very quickly. I would recommend, especially as I made the mistake of ordering from Quick Mobile Fix to begin with who took payment, messed me around for 3 weeks and then claimed the phone I wanted wasn’t available.
These guys at Ruezone are the real deal, professional and highly efficient. I would recommend.
22 April 2020
Unprompted review
Reply from Ruezone
Hi Charles,
Thankyou for the kind review, we try our best to be as efficient and professional as possible so its great to see reviews like this! We hope you use our services again :)
Many Thanks,
RueZone Team
Faulty mobile
Faulty mobile. It won't charge.
The Samsung I bought turned out to be defective and I am unable to charge it.
Since I am quarantined I can't return it.
19 April 2020
Unprompted review
Very professional
Very professional!
Phone was off a great standard and delivery was quick. Needed a refund at no fault of the company and the process was quick and easy. Pleasure to work with a company who do exactly what they say on the tin :)
16 April 2020
Unprompted review
Reply from Ruezone
Hi David,
Thankyou for the kind review. We try to make our refund process as simple and hassle-free as possible. :)
Kind regards,
RueZone Team
Glad I found this company. Would recommend
Excellent value iPhone and very easy transaction. Bought an ‘excellent’ level iPhone 7, arrived within days, the phone is flawless. Had it a couple of weeks now and have no complaints.
15 April 2020
Unprompted review
Reply from Ruezone
Hi Kate,
Thankyou for the kind review! Great to see the phone is up to scratch :)
Kind Regards,
RueZone Team
Reply from Ruezone
Hi Marcus,
Good to hear you are satisfied with our service!
Many Thanks,
RueZone
Brilliant services and delivery pleased…
Brilliant services and delivery pleased with what I ordered
11 April 2020
Unprompted review
Reply from Ruezone
Hi Jackie,
Thankyou for the review, we are pleased to hear you are happy with our services! :)
Many Thanks,
RueZone Team
Delivered next day
Delivered next day, and in very good condition, very good service
11 April 2020
Unprompted review
Reply from Ruezone
Hi Andrew,
Thankyou for the kind review, were glad to hear your response.
Many Thanks,
RueZone
Great service Super fast delivery
Great service Super fast delivery, phone is brilliant, had a problem with the battery and it was sorted straight away. Would definitely recommend.
9 April 2020
Unprompted review
Reply from Ruezone
Hi Julia,
Thankyou for the kind review, fantastic news that the delivery was quick and smooth. WE hope the phone serves you well! :)
Kind Regards,
RueZone
Reply from Ruezone
Thankyou for the review TB, were pleased to hear your experience was a good one! :)
Kind regards,
RueZone Team
As described quick delivery
7 April 2020
Unprompted review
Reply from Ruezone
Thankyou John for the review. Good to hear the delivery went well!
Kind regards,
RueZone
I am not happy with the iphone 6
7 April 2020
Unprompted review
Fantastic service!!
7 April 2020
Unprompted review
Everything was smooth but I paid early…
Everything was smooth but I paid early delivery charge for a next day delivery. And it come 2 days later bit disappointed but was waiting in The front room to hear a knock All day that was a waist of my time
5 April 2020
Unprompted review
Very happy
Very happy, quick spin around even in the era of CoronaVirus.
Never heard about the shop before but decided to use it to get phone for my son anyway and I'm happy I did.
When the time comes, I'll use again to upgrade my own phone.
Good job.
4 April 2020
Unprompted review
Reply from Ruezone
Hi Michal,
Thankyou for the kind review, its good to hear you're happy with our services. We're happy to hear that you'll use us again in the future! :)
Kind Regards,
RueZone
Excellent
Excellent, professional. Prompt service.
My iPhone 6 arrived in perfect condition.... I love it, and have already recommended RueZone to my friends.
Thank you
1 April 2020
Unprompted review
Reply from Ruezone
Hi Thelma,
Thankyou for the review and the recommendation to friends! We're pleased to here you are satisfied with our services. :)
Kind Regards,
RueZone Team
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