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RugDoctor UK LTD Reviews 

4,685
•
TrustScore 4 out of 5

4.0

Cleaning products supplier
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Review summary

Created with AI, based on recent reviews

Looking at 2,768 reviews, reviewers had a great experience with this company. Customers frequently highlight how extremely simple it is to book, collect, and return the cleaning equipment through local supermarkets without running into any hassle. Consumers love the powerful performance of these machines, noting that they successfully eliminate tough stains and completely revive tired carpets. Some reviewers were not happy with the condition of the hardware upon pickup, stating that the units were often left dirty with hair and unpleasant odors from previous users. Additionally, people noted minor technical issues, such as leaking hose attachments or difficulties managing the heavy weight of the appliances during operation.

What people talk about most

Product

Clients share ambiguous opinions on product performance and condition. While many consumers praise the... See more

Quality

Customers had ambiguous experiences with quality, often noting that while the machine performed well and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how straightforward it is to book,... See more

Service

Customers consistently note ambiguous experiences with service, highlighting a sharp divide in satisfaction.... See more

Booking process

Consumers find booking process to be positive, highlighting that online reservations and phone bookings are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering on line with ease Collection also very easy and simple to use Machine was dirty, the white container that collects the fluid was full of animal hair and very dirty inside, had some black r... See more

Rated 4 out of 5 stars

Great machine. Impossible stains removed! However I initially struggled to find the handle lever. The machine was much larger than I expected, and only just fitted my boot area. I think the previo... See more

Rated 4 out of 5 stars

Booking, collection and return were very easy. The carpets are greatly improved. I was unclear about how to attach tools and had to use a YouTube video. The guide of 1 litre of detergent per 2 rooms i... See more

Rated 4 out of 5 stars

4 star ⭐️ But only due to the machine not been very clean when I picked it up… Whoever had it before me obviously didn’t wash it out … But as for the process of hiring the machine out it was pretty... See more

Company details

  1. #59 of 61 best companies in Cleaning products supplier

Written by the company

You can find a Rug Doctor carpet cleaning machine in over 3,300 rental outlets across the UK and Ireland. Some 90% of UK households are no more than a 10-minute drive away from their nearest provider.

Contact info

4.0

Great

TrustScore 4 out of 5

5k reviews

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Hasn’t replied to negative reviews

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4.0

All reviews

(4,685)

2,842 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Staff at Morrison had no idea how to…

Staff at Morrison had no idea how to help me book on line, I’m aged 66 and not good with online , stood for 15 mins and had to try 2 times to complete booking form, I strongly say that staff should be able to help complete this booking system at customer service desk.

11 September 2026
Rated 3 out of 5 stars

Great carpet cleaner and booking process, shame the units aren’t checked they’ve been cleaned ready for use by the next customer.

We collected our rug doctor machine easily but it had not been cleaned by the previous user and in fact still had a tank of dirty water which spilled over our car.
So before we could start using it we had to clean it throughly. The actual machine was great once clean and we have a lovely clean carpet. Cleaned it before returning.

I read that fines can be issued if not cleaned after use. They need to be checked as how we received ours was disgusting.

4 September 2026
Rated 3 out of 5 stars

The machine was dirty and very heavy on collection.

The machine cleaned my carpet.
Unfortunately the machine was very dirty on collection and I had to spend over an hour finding out how to clean it. It worked well after cleaning but would not recommend it to anyone as it was jolly hard work to use for someone who is 84 years old and 5 ft high.

4 September 2026

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