Excellent company to deal with and the customer service was superb, which is a rarity these days!! Delivery was prompt and I was kept well informed. Rug was lovely but unfortunately didn't suit the sp... See more
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Review summary
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The rug came quite quickly considering its origin. The only thing I would say is the rug was a little less vibrant than it appeared online but this could be a lighting difference - not a big deal. Cus... See more
Company replied
Very impressed with both the company and quality of the product. Good choice of both design and sizes, ordering process easy and our rug arrived very quickly. In the end we had to return only becaus... See more
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Had a great experience with this company recently - I purchased one of the washable rugs which is half the price of the competitor rug that I also own, and so much easier to use! No faff with a velcr... See more
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Company details
- #12 of 30 best companies in Rug Shop
- #2 of 3 best companies in Carpet Manufacturer
Written by the company
Rugette is not just a brand—it’s a lifestyle choice for those who seek the perfect blend of style, innovation, and timeless design in their homes. As a leading UK brand, we specialize in luxury machine-washable rugs that cater to discerning tastes and elevate any interior with their authentic, original designs. Whether your aesthetic leans towards the sleek lines of modern and contemporary styles, the rich heritage of Turkish, Persian, and Moroccan motifs, or the bold elegance of Art Deco and Mid-Century Modern designs, Rugette offers a curated selection that meets every decorative need with unparalleled precision. At Rugette, we believe that a beautiful home should be both elegant and livable. That’s why our rugs are not only exquisitely designed but also pet-friendly, kid-friendly, dust-free, and hypoallergenic. They are crafted to endure the everyday demands of a busy household without compromising on beauty or comfort. Our commitment to your convenience is reflected in every aspect of our products. Machine washable by design, Rugette rugs allow you to maintain their pristine condition effortlessly, ensuring your home always looks its best. But we don’t stop there—exceptional customer care is the cornerstone of our brand. We offer free shipping on all orders and a 30-day free returns policy, giving you the confidence to choose the perfect rug for your space without hesitation. For those who appreciate the finer things in life, Rugette is more than a purchase—it’s an investment in quality, style, and lasting beauty. Discover the perfect rug that not only enhances your home but also reflects your refined taste. Welcome to Rugette—where design meets durability, and every detail is crafted with you in mind.
Contact info
United Kingdom
- rugette.co.uk
4.8
Excellent
743 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great customer service when ordering my…
Great customer service when ordering my rug!
5 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that you had a positive experience with our customer service while ordering your rug. Your feedback truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
Top-tier customer service and beautiful rugs!
I recently ordered a rug from Ruggette and could not be happier with the experience. The quality of the rug is great, and it looks and feels even better in person than it did online.
I actually made a mistake and measured my space incorrectly, but the customer service team was great. They were so quick to respond and made the process of getting things sorted completely stress-free. It’s rare to find such helpful, responsive support these days.
I’m already planning to order the replacement in the correct dimensions. I highly recommend them for both the quality rugs and their people!
4 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful and detailed review.
We’re absolutely delighted to hear that you’re so pleased with the quality of your rug and that it exceeded your expectations in person. It’s also great to know that our team was able to assist you smoothly after the sizing mix-up and make the process stress-free.
Providing helpful and responsive support is something we care deeply about, so your kind words truly mean a great deal to us.
We’re very happy to hear that you’re planning to order again, and we truly appreciate your recommendation.
Kind regards,
Rugette Customer Support Team
Exemplary customer service
This company proved very easy to contact. I received my order without any difficulties. They responded to my email, helped with solutions and solved a problem.
9 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re delighted to hear that your order arrived smoothly and that you found it easy to reach our team when you needed assistance. It’s wonderful to know that we were able to respond quickly, offer helpful solutions, and resolve the issue for you.
Your feedback truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
Had a very positive experience when…
Had a very positive experience when dealing with the company. The rug I ordered didn't quite fit my needs, but their customer support is second to none and they resolved it swiftly.
11 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re sorry to hear that the rug didn’t quite suit your needs, but we’re very pleased that our customer support team was able to assist and resolve the situation smoothly. Your kind words about our service truly mean a great deal to us.
We sincerely appreciate you taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
Great company and people
Great company and people! Order received on time. Highly recommend.
5 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that your order arrived on time and that you had a positive experience with our team. Your recommendation truly means a great deal to us.
Thank you again for your support.
Kind regards,
Rugette Customer Support Team
Excellent customer service
Excellent customer service. Responded quickly to my email and issued a refund promptly. Good quality rug but didn’t suit the room.
4 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re sorry to hear that the rug didn’t quite suit your room, but we’re pleased that our customer support team was able to respond quickly and assist you with the refund smoothly.
We also appreciate your kind words about the quality of the rug and our service. Your feedback truly means a great deal to us.
Kind regards,
Rugette Customer Support Team
Quality rug, excellent customer service
Quality rug, excellent customer service. Loved the product and would have been perfect, but sadly the rug wouldn’t fit under my very low clearance front door. Kind reminder to others measure door clearance before ordering.
10 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re delighted to hear that you loved the rug and appreciated both the quality and our customer service. While it’s a shame that the rug couldn’t fit under your front door due to the clearance, we truly appreciate you sharing that helpful tip for other customers.
Thank you again for taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
Good selection and service
The web site works well and has all the filters one needs to narrow down the vast selection in to a manageable amount of options. The rugs are great for a busy household - that they are washable is great as we have dogs and children.
Service is pretty prompt - 5 +/- days.
30 day returns allows you to see the rug in situ and Customer support very helpful.
Would recommend.
6 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review.
We’re delighted to hear that you found our website easy to use and that the filters helped you navigate our wide selection more easily. It’s also wonderful to know that the washable feature works well for your busy household with dogs and children.
We truly appreciate your kind words about our service, returns process, and customer support. Your recommendation means a great deal to us.
Kind regards,
Rugette Customer Support Team
Rugette customer service was attentive…
Rugette customer service was attentive and quickly resolved my issues. Will use again!
10 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that our customer service team was attentive and able to resolve your issue quickly. Providing supportive and responsive assistance is always a priority for us.
We truly appreciate your feedback and look forward to welcoming you again in the future.
Kind regards,
Rugette Customer Support Team
The Ruggette customer service is…very efficient and helpful.
The Ruggette customer service is fantastic. When my rug arrived I immediately realised I had made an error in sizing. I contacted Ruggette and they were polite and helpful. They sorted out the problem speedily and efficiently. I will recomend Ruggette to my friends.
5 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that our customer service team was able to assist you after the sizing mix-up and that the situation was resolved smoothly. It’s always our goal to respond in a helpful and supportive way whenever our customers need assistance.
Your kind words and recommendation truly mean a great deal to us.
Kind regards,
Rugette Customer Support Team
Beautiful rug
Beautiful rug and colours just like the online pictures - great customer service !
9 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind review.
We’re delighted to hear that you’re pleased with your rug and that the colours matched the online photos. It’s also wonderful to know that you had a positive experience with our customer service.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Rugette Customer Support Team
Very good customer support
Very good customer support. The rug was good quality but the colour didn’t work in my hallway. I was offered various options e.g exchange. but no quibble made when I asked for a refund. This was made in full and promptly.
6 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review.
We’re pleased to hear that you were happy with the quality of the rug, even though the colour didn’t quite work in your hallway. It’s also wonderful to know that our customer support team was able to assist you.
We truly appreciate you taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
Product exchange
I ordered a long runner but when the order arrived in good order, the colour was not as we had imagined, so we initiated an exchange process with Rugette. Customer care responded quickly and once we had established between us the colour that would match our requirements, a new rug was sent, with which we are very happy. The whole process was conducted professionally and rapidly.
16 February 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review.
We’re pleased to hear that your order arrived safely and that, although the initial colour wasn’t quite what you had imagined, our customer care team was able to assist you through the exchange process. It’s wonderful to know that the new rug matches your requirements and that you’re happy with the result.
We truly appreciate your kind words about the professionalism and speed of the process.
Kind regards,
Rugette Customer Support Team
Great customer service experience
Great customer service experience. We received the wrong rug, but refund process was smooth. Thanks so much! We will try again.
6 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re sorry again that you received the wrong rug, but we’re very pleased to hear that the refund process was smooth and that our customer service was helpful throughout.
We truly appreciate your understanding and your willingness to give us another try. Your support means a great deal to us.
Kind regards,
Rugette Customer Support Team
Thanks fb…
The FB algorithm got me and I saw an ad for a Celtic runner from this company that I just HAD to have. Looked elsewhere on the internet for something similar and found nothing else to my liking. Many sizes available, but the 7' by 2.5' was ideal for me. Ordered it on a Wednesday, and it took until Monday for it to ship, but once it did, I had it in three days. Not bad from Turkey to Pa in the states. Runner is true to size and puts a nice finishing touch on my pub room. Unless the runner falls apart quickly, I'm going to enjoy the addition to the room.
5 March 2026
Unprompted review
Reply from Rugette
Thank you very much for taking the time to share your experience.
We’re delighted to hear that you found the Celtic runner through our Facebook ad and that it turned out to be exactly what you were looking for. It’s wonderful to know that the size worked perfectly for your space and that it adds such a nice finishing touch to your pub room.
Thank you again for choosing Rugette, and we hope you continue to enjoy your runner for many years to come.
Kind regards,
Rugette Customer Support Team
I had a wonderful experience with…
I had a wonderful experience with Rugette. The quality of their rug is truly excellent — beautiful craftsmanship, rich colors, and very well made. It looks even better in person and has completely transformed the space in my home.
What impressed me just as much was the outstanding customer service from the Rugette team. They were extremely helpful, professional, and responsive throughout the entire process. All my questions were answered with patience, and everything was handled smoothly and efficiently.
It’s rare to find both such high product quality and such kind, attentive service. I highly recommend Rugette to anyone looking for a beautiful, high-quality rug and a truly pleasant buying experience.
3 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your wonderful and thoughtful review.
We’re absolutely delighted to hear that you’re so pleased with the quality of your rug and that the colours and craftsmanship exceeded your expectations. Knowing that it has transformed the space in your home truly means a great deal to us.
We’re also incredibly grateful for your kind words about our customer service. Providing helpful, attentive, and responsive support is something we care deeply about, so it’s very rewarding to hear that your experience with our team was smooth and positive throughout.
Thank you again for your trust and recommendation. Your support is sincerely appreciated.
Kind regards,
Rugette Customer Support Team
These rugs are Great
These rugs are Great! Really good quality, beautiful coloring, just as pictured! It arrived surprisingly quick! I just luv it! I highly recommend Ruggette rugs! You will be VERY satisfied and proud to own!
3 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that you’re so happy with your rug and that the colours and quality matched your expectations. It’s also lovely to know that the delivery arrived quicker than expected.
Your recommendation truly means a great deal to us, and we’re so pleased that you’re proud to have a Rugette rug in your home.
Kind regards,
Rugette Customer Support Team
Great customer service
I recently ordered a runner from Rugette, and when it arrived, I realized the colour wasn’t quite right for my space. I contacted their support team and was so impressed by their quick and helpful response.
Exchanging it for a different runner was completely seamless and hassle-free. I’ve just received the new one, and it is absolutely perfect!
Thank you for the outstanding customer service. I was initially skeptical about ordering a runner online without seeing the colour in person, but the smooth process and wide selection made this a wonderful experience. I would definitely order again!
5 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your wonderful and detailed review.
We’re delighted to hear that the exchange process was smooth and hassle-free, and that the new runner turned out to be absolutely perfect for your space. It’s always our goal to make these situations as easy and straightforward as possible for our customers.
We also truly appreciate your kind words about our customer support. We understand that ordering a rug or runner online without seeing the colour in person can feel uncertain, so it means a great deal to know that the process and our support helped make the experience a positive one.
Thank you again for your trust and for taking the time to share your experience. We look forward to welcoming you back again in the future.
Kind regards,
Rugette Customer Support Team
Amazing Service
My rug arrived exactly as described and within 8 days of placing the order.
Unfortunately it didn’t suit my room even though the rug itself was lovely and good quality.
I emailed Rugette customer service who were very quick to send me a positive reply.
They were amazing- best customer support response I think I’ve ever had!
I really did appreciate their service. As an older person it can be a little daunting buying an expensive item online, especially when you have to organise a return. However on this occasion it was stress free and I am really grateful.
5 March 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful and detailed review.
We’re delighted to hear that your rug arrived as described and within a good timeframe. While we’re sorry that it didn’t quite suit your room, it’s wonderful to know that you still appreciated the quality of the rug.
We’re especially grateful for your kind words about our customer support. Knowing that our response helped make the process stress-free truly means a great deal to our team. We understand that ordering a larger item online can sometimes feel daunting, so we always aim to make the experience as smooth and reassuring as possible.
Thank you again for taking the time to share your experience — your feedback is sincerely appreciated.
Kind regards,
Rugette Customer Support Team
Love this rug good quality and great…
Love this rug good quality and great service. Website easy to use. Delivered on time and well packaged.
17 February 2026
Reply from Rugette
Thank you so much for your lovely review.
We’re delighted to hear that you love your rug and that you’re pleased with the quality and our service. It’s also wonderful to know that you found our website easy to use and that your order arrived on time and well packaged.
Your kind feedback truly means a great deal to our team.
Kind regards,
Rugette Customer Support Team
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