Excellent company to deal with and the customer service was superb, which is a rarity these days!! Delivery was prompt and I was kept well informed. Rug was lovely but unfortunately didn't suit the sp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The rug came quite quickly considering its origin. The only thing I would say is the rug was a little less vibrant than it appeared online but this could be a lighting difference - not a big deal. Cus... See more
Company replied
Very impressed with both the company and quality of the product. Good choice of both design and sizes, ordering process easy and our rug arrived very quickly. In the end we had to return only becaus... See more
Company replied
Had a great experience with this company recently - I purchased one of the washable rugs which is half the price of the competitor rug that I also own, and so much easier to use! No faff with a velcr... See more
Company replied
Company details
- #12 of 30 best companies in Rug Shop
- #2 of 3 best companies in Carpet Manufacturer
Written by the company
Rugette is not just a brand—it’s a lifestyle choice for those who seek the perfect blend of style, innovation, and timeless design in their homes. As a leading UK brand, we specialize in luxury machine-washable rugs that cater to discerning tastes and elevate any interior with their authentic, original designs. Whether your aesthetic leans towards the sleek lines of modern and contemporary styles, the rich heritage of Turkish, Persian, and Moroccan motifs, or the bold elegance of Art Deco and Mid-Century Modern designs, Rugette offers a curated selection that meets every decorative need with unparalleled precision. At Rugette, we believe that a beautiful home should be both elegant and livable. That’s why our rugs are not only exquisitely designed but also pet-friendly, kid-friendly, dust-free, and hypoallergenic. They are crafted to endure the everyday demands of a busy household without compromising on beauty or comfort. Our commitment to your convenience is reflected in every aspect of our products. Machine washable by design, Rugette rugs allow you to maintain their pristine condition effortlessly, ensuring your home always looks its best. But we don’t stop there—exceptional customer care is the cornerstone of our brand. We offer free shipping on all orders and a 30-day free returns policy, giving you the confidence to choose the perfect rug for your space without hesitation. For those who appreciate the finer things in life, Rugette is more than a purchase—it’s an investment in quality, style, and lasting beauty. Discover the perfect rug that not only enhances your home but also reflects your refined taste. Welcome to Rugette—where design meets durability, and every detail is crafted with you in mind.
Contact info
United Kingdom
- rugette.co.uk
4.8
Excellent
743 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful rugs!
I ordered several matching rugs, and they are beautiful! Shipping was reasonable as they shipped from turkey. Ordering was a breeze. They are a beautiful addition to our home. I would definitely order again and plan to!!
17 February 2026
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that the matching rugs look beautiful in your home and that the ordering process felt smooth and easy. It’s especially lovely to know that they’ve made such a nice addition to your space.
We truly appreciate your kind words and are very happy to hear that you’re planning to order again.
Kind regards,
Rugette Customer Support Team
Love the rugs and the service.
Love the rugs - purchased 2 complimenting patterns and look great. Customer service is exceptional. Thank you and will purchase again.
1 March 2026
Unprompted review
Reply from Rugette
Thank you so much for your lovely review.
We’re delighted to hear that you chose two complementary patterns and that they look great together in your space. Creating designs that work beautifully side by side is something we care deeply about, so this means a great deal to us.
It’s also wonderful to know that our customer service felt exceptional — your kind words truly motivate our team.
Thank you again for your trust and support. We look forward to welcoming you back for your next purchase.
Kind regards,
Rugette Customer Support Team
Amazing products
Amazing products, quick shipping, and wonderful customer service!!! I’ve ordered multiple items in separate transactions & have been satisfied each time. Happy customer here :)
28 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re absolutely delighted to hear that you’ve been happy with your rugs, the quick shipping, and our customer service each time you’ve ordered. It truly means a great deal to us that you’ve come back for multiple purchases and have been satisfied on every occasion.
Your continued trust and support are sincerely appreciated — we’re so pleased to have you as a happy customer.
Kind regards,
Rugette Customer Support Team
Outstanding Customer Service and a Positive First Online Purchase Experience
My order was delivered quickly and arrived well packaged. Although the colour and finish weren’t quite what I had in mind, I was very impressed with how efficiently Rugette’s Customer Service team dealt with my enquiry and brought it to a resolution. As this was my first time buying a rug online, I was a little hesitant, but the experience exceeded my expectations. The email correspondence was exceptionally polite and professional throughout.
25 February 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful and detailed review.
We’re delighted to hear that your order arrived quickly and was well packaged. While we’re sorry that the colour and finish weren’t exactly as you had imagined, we truly appreciate your kind words about how our customer support team handled your enquiry and resolution.
We understand that purchasing a rug online for the first time can feel uncertain, so it means a great deal to know that your experience exceeded expectations and that our email correspondence felt polite and professional throughout.
Thank you again for placing your trust in us — we’re very grateful for your support.
Kind regards,
Rugette Customer Support Team
Ordering from the website was easy.
Ordering from the website was easy.
The carpet runner arrived on time and I was kept advised at each stage.
The runner was of really good quality and true to size and thickness.
I would recommend this company.
20 February 2026
Unprompted review
Reply from Rugette
Thank you very much for your kind review.
We’re so pleased to hear that ordering through our website was straightforward and that you felt well informed at every stage of the delivery process. Ensuring clear communication and timely updates is something we place great importance on.
It’s also wonderful to know that the runner met your expectations in terms of quality, size, and thickness. Your recommendation truly means a great deal to us.
Thank you again for your support.
Kind regards,
Rugette Customer Support Team
Excellent customer service!
27 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your lovely feedback.
We’re truly delighted to hear that you found our customer service excellent. Providing attentive and supportive assistance is always a top priority for us, so your kind words mean a great deal to our team.
We sincerely appreciate you taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
Excellent customer service
Excellent customer service! This is very reliable, honest company that I highly recommend. Beautiful rugs too!
26 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re truly grateful for your kind words about our customer service and for describing us as reliable and honest — that means more to us than you know. Building trust with our customers is at the heart of everything we do.
We’re also delighted that you love your rug. Your recommendation and support are sincerely appreciated.
Kind regards,
Rugette Customer Support Team
Very pleased
Very pleased with this company and their excellent customer care. Order arrived quick and was well packaged.
Will definitely buy again when the time comes.
25 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your lovely review.
We’re delighted to hear that you were pleased with your experience and our customer care. It’s wonderful to know your order arrived quickly and was well packaged — we always aim to ensure everything reaches you safely and smoothly.
We truly appreciate your support and look forward to welcoming you back when the time comes.
Kind regards,
Rugette Customer Support Team
I would highly recommend Rugette
I would highly recommend Rugette, very friendly prompt service.
Excellent quality rugs.
Thank you Rugette.
25 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind recommendation.
We’re delighted to hear that you found our service friendly and prompt, and that you’re pleased with the quality of your rug. Your positive feedback truly means a great deal to our team.
Thank you again for choosing Rugette — we sincerely appreciate your support.
Kind regards,
Rugette Customer Support Team
I loved the rug
I loved the rug. Prompt delivery and great customer service!
12 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your lovely review.
We’re thrilled to hear that you loved your rug and that you were pleased with the prompt delivery and our customer service. Creating beautifully designed rugs and supporting our customers every step of the way is always our priority.
We truly appreciate you taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
I bought a gorgeous runner for my…
I bought a gorgeous runner for my hallway in blue Koi. It looked just like the picture. Really good quality and the fact it’s washable is a bonus. It really looks good in my hallway. The delivery was good. The customer care team were really helpful and responded quickly.
23 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful review.
We’re delighted to hear that your blue Koi runner looks just as you expected and that it suits your hallway beautifully. It’s especially lovely to know that the quality met your expectations and that the washable feature feels like a real bonus.
We’re also very pleased that you were happy with the delivery and found our customer care team helpful and responsive. Your kind feedback truly means a great deal to us.
Thank you again for choosing Rugette.
Kind regards,
Rugette Customer Support Team
Great Quality and Customer Service
The rugs I ordered far exceeded my expectations in terms of quality, they are a gorgeous material, lay really nicely and are super smooth and soft to touch. For the price I paid I was not expecting such high quality! The order process was easy and quick and the customer service I received was also excellent.
20 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your wonderful and detailed review.
We’re absolutely delighted to hear that your rugs exceeded your expectations in both quality and feel. Knowing that you found them beautifully made, smooth, soft to the touch, and that they lay perfectly in your space truly means a great deal to us — especially when they surpassed what you expected for the price.
It’s also fantastic to hear that the ordering process felt easy and quick, and that our customer service met the same high standard. Your kind words genuinely motivate our entire team.
We truly appreciate your support and thank you again for choosing Rugette.
Kind regards,
Rugette Customer Support Team
The product and customer support was excellent
The Customer Support was excellent. They responded quickly and efficiently. The order arrived promptly as well. The product was unique and beautiful.(the moths on a duck egg blue background). Very good quality as well. Very happy with my purchase and this company.
13 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your thoughtful and detailed review.
We’re delighted to hear that you found our Customer Support quick and efficient, and that your order arrived promptly. It’s wonderful to know the design — especially the moths on the duck egg blue background — stood out to you and that you’re pleased with the quality as well.
We’re truly grateful for your kind words and are so pleased that you’re happy with both your purchase and your overall experience with us.
Kind regards,
Rugette Customer Support Team
Great Customer Service
What a pleasure dealing with customer service at Rugette. They are friendly, attentive and resolve any problems effectively and efficiently.
18 February 2026
Unprompted review
Reply from Rugette
Thank you so much for your kind words.
We’re truly delighted to hear that you enjoyed your experience with our customer service team. Being friendly, attentive, and resolving matters efficiently is exactly what we strive for, so your feedback means a great deal to us.
We sincerely appreciate you taking the time to share your experience.
Kind regards,
Rugette Customer Support Team
My order arrived in good time and well…
My order arrived in good time and well packaged. Unfortunately the colour and finish wasn’t quite as I expected. When I contacted Rugette’s Customer Service team I was pleasantly surprised at how quickly my request was resolved.
This is the first time I have ordered a rug on line and I was delighted by the outcome. Perhaps one of the most polite email exchanges I have ever received 😀.
12 February 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful and detailed review.
We’re delighted to hear that your order arrived in good time and was well packaged. While we’re sorry that the colour and finish weren’t exactly as you expected, we’re so pleased that our customer support team was able to resolve your request quickly and smoothly.
We understand that ordering a rug online for the first time can feel uncertain, so it truly means a great deal to know that you were delighted with the outcome — and that our email correspondence stood out to you as especially polite.
Thank you again for your trust and kind words.
Kind regards,
Rugette Customer Support Team
Reply from Rugette
Thank you so much for your kind words.
We’re truly delighted to hear that you felt our customer service was off the charts. Providing attentive, thoughtful support is just as important to us as the quality and design of our rugs, so feedback like this genuinely means a great deal to our team.
We’re very grateful that you took the time to share your experience, and we look forward to welcoming you back again in the future.
Kind regards,
Rugette Customer Support Team
My rug wasn’t the good color for my…
My rug wasn’t the good color for my lobby it was easy to received the refund
17 February 2026
Unprompted review
Reply from Rugette
Thank you for sharing your experience.
We’re sorry to hear that the colour wasn’t quite right for your lobby, but we’re pleased that the refund process was straightforward and smooth for you. We always aim to make things as simple and stress-free as possible when something isn’t the perfect fit.
We truly appreciate you taking the time to leave a review and hope we’ll have the opportunity to help you find a better match in the future.
Kind regards,
Rugette Customer Support Team
Unfortunately rug not right size
Unfortunately rug not right size; very accommodating in their return.
16 February 2026
Unprompted review
Reply from Rugette
Thank you for taking the time to share your feedback.
We’re sorry that the rug size wasn’t quite right for your space, but we’re very pleased to hear that you found our return process accommodating and supportive. Making sure our customers feel looked after, even when something isn’t the perfect fit, is always a priority for us.
We truly appreciate your kind words and hope we can assist you again in the future.
Kind regards,
Rugette Customer Support Team
I am very impressed with Rugette’s customer service
I am very impressed with Rugette’s customer service. I experienced an issue with my order, and I truly appreciated how professionally and efficiently it was handled. The team was polite, responsive, and quick to resolve the problem. Because of this positive experience, I would gladly shop with Rugette again in the future
9 February 2026
Unprompted review
Reply from Rugette
Thank you very much for your thoughtful review.
We’re truly grateful that you took the time to share your experience with us. While we’re sorry that there was an issue with your order, we’re very pleased to hear that it was handled in a professional and efficient manner.
Providing attentive and responsive service is extremely important to our team, so your kind words genuinely mean a great deal.
We would be delighted to welcome you back again in the future.
Kind regards,
Rugette Customer Support Team
Great quality product and excellent service
The rugs are subtly coloured and well made. Large choice of sizes
Customer support is excellent - responsive and helpful
14 February 2026
Unprompted review
Reply from Rugette
Thank you very much for your lovely review.
We’re delighted to hear that you’re pleased with the quality, subtle colouring, and craftsmanship of your rugs, as well as the wide choice of sizes available.
It’s especially rewarding to know that you found our customer support responsive and helpful. Providing attentive service alongside well-designed products is always our priority.
We truly appreciate your feedback and hope to welcome you back again in the future.
Kind regards,
Rugette Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.