Very speedy delivery but I had no notice of delivery and happened to be in luckily. Product as described and very well packed. Enquiries about other items were answered quickly and precisely by sale... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ordered 2 Portobello side tables. They were delivered very quickly. Unfortunately one was delivered without the glass top. Telephoned customer services and the call was answered very quickly. The pers... See more
Company replied
I love this lamp. From order to delivery was excellent. Ruma kept me updated at each stage until delivery. The lamp is simple but stylish and looks every bit as good as it does on their site. So pleas... See more
Company replied
The shades were just what I'd been looking for. When they arrived the glass moulding was slightly out on one shade. Customer Services arranged for a replacement to be delivered the very next day. Coul... See more
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Company details
- #86 of 203 best companies in Decoration and Interior Design Store
- #183 of 401 best companies in Home Furniture Shop
- #114 of 232 best companies in Homewares Shop
- #52 of 98 best companies in Lighting Shop
- #58 of 117 best companies in Living room shop
- #31 of 76 best companies in Outdoor furniture shop
About Ruma
Written by the company
About Ruma
Rūma.
1. to make into a room.
2. room, chamber, space.
1. to make into a room.
2. room, chamber, space.
Four little letters that describe the culmination of experience, style and passion to bring together and mould something pretty special. The clever creators of Rūma have a wealth of experience in the homeware industry and we've now developed a company that embraces all the good stuff with a great team on board. We are proud to be friendly and genuine in what we do, and offer beautifully designed products and insider expertise on how to style your space. Whether it's one carefully considered piece that makes all the difference to your surroundings, or a whole new makeover, we are here to guide you to make your perfect Rūma.
Contact info
United Kingdom
- 0330 433 9899
- customersupport@ruma.co.uk
- ruma.co.uk
4.7
Excellent
819 reviews
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely home accessories
Some lovely, different home accessories and furniture. All came on time and great quality. I would definitely order again
3 March 2026
Reply from Ruma
Thank you for taking the time to write us a review we really appreciate it!
We hope to see you again soon.
Love the product but did have to wait…
Love the product but did have to wait two months before the product was ready for delivery. The finish on the drawers is lovely but at moment the drawers are a little stiff. All I all I am happy with RŪMA
23 February 2026
Reply from Ruma
Thank you for taking the time to leave us this review. We really appreciate it.
If you would like to contact our customer support team to discuss your order and the drawers, we will be more than happy to assist you further.
Quick delivery and a beautiful lamp
Quick delivery and a beautiful lamp, so pleased with the whole process
19 February 2026
Reply from Ruma
thank you for your wonderful review. We really appreciate it!
We hope to see you again soon here at Ruma.
Reply from Ruma
Thank you for taking the time to leave us this review, we really appreciate it!.
We hope to see you again soon here at Ruma.
Ordered lampshades
Ordered lampshades. Not clear on site where dimensions were including height. On most sites it’s under - dimensions or specifications
I sent my order back and told refund would be within 5-7 days. It didn’t appear. I had to email to chase the refund that seemingly had been forgotten. It was however processed quickly after this final
Contact.
12 February 2026
Reply from Ruma
Thank you for your review, however we're so sorry to hear that you are disappointed with your experience with Ruma. Having looked into this we can see that the dimensions are listed under Technical Information on the website. In terms of receiving you refund, we can see that this was processed on our side 5 working days after the goods were collected from you.
One of the set of drawers has no…
One of the set of drawers has no imperfections. The other set has several problems but I have only just seen them. As delivery was a few weeks ago it’s too late to return.
13 February 2026
Reply from Ruma
We're so sorry to hear that your item arrived with you with some issues and imperfections while in transit and would love to be able to put this right for you. if you could please contact our customersupport@ruma.co.uk inbox one of our team will be able to help you further with this.
Reply from Ruma
Thank you for your five star rating and lovely feedback - we really appreciate it!
Excellent customer service..Enquiry…
Excellent customer service..Enquiry over matching base product to lampshade very quick.Order & delivery first class.
12 February 2026
Reply from Ruma
Thank you so much for taking the time to leave us a review, we truly appreciate it. We look forward to welcoming you back to Ruma again soon
Lovely white boucle pouffe…
I had been looking for a boucle pouffe for a year and at last found a style and size I liked. Good delivery time. Kept well updated on delivery progress and love the product. I am very happy with my purchase.
26 February 2026
Reply from Ruma
Thank you for your lovely review. We really appreciate it. We look forward to seeing you again soon here at Ruma.
Lampshades arrived very good quality…
Lampshades arrived very good quality and very speedy delivered. Can highly recommend this company.
11 February 2026
Reply from Ruma
We are absolutely delighted to read this thank you for your five star rating!
Reply from Ruma
Fantastic feedback - thank you!
A happy customer!
The website was easy to use and the service was very efficient. I’m very pleased with the lampshade I purchased as it looks stunning.
5 February 2026
Reply from Ruma
Thank you so much for your lovely comments and five star rating - we really appreciate you taking the time out to leave such fantastic feedback.
I was looking for a different type of…
I was looking for a different type of ahad but all of the ones I found, were fairly standard. I searched o lune and found Ruma which had a greatnrange of unusual shades as well as standard. I found what I wanted and ordered straight away. I am delighted with thwm. Just what I wanted.
2 February 2026
Reply from Ruma
Thank you for your five star rating and lovely feedback - we really appreciate it!
Some items were delayed and on…
Some items were delayed and on back-order. Communication was helpful when I made a query. All delivered now with no issues. I would gladly customise again. Thank you
29 January 2026
Reply from Ruma
We are delighted to read this - thank you for your five star rating!
Reply from Ruma
Thank you for your fantastic review!
Recommended
Customer support very responsive, extensive product range with high quality - very pleased with my purchase.
23 January 2026
Reply from Ruma
We're absolutely delighted to read this thank you so much for your comments and positive feedback. We hope to see you shop again with Ruma very soon.
Reply from Ruma
Great feedback - thank you!
Lampshade was the right colour and size for the base. Perfect
Lampshade fitted the base perfectly. Right colour and right
20 January 2026
Reply from Ruma
We're thrilled to read this - thank you for your five star rating!
Brilliant price compared to other…
Brilliant price compared to other companies. Also the service was exceptional. Deliver seamless and the delivery man was so helpful.
15 January 2026
Reply from Ruma
Thank you so much for your fantastic feedback - this is so lovely to hear and we really appreciate you taking the time out to leave your review. Thank you!
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