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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers praise the app for its effectiveness in improving their running performance and achieving fitness goals, from beginners to experienced marathoners. People appreciate the customized training plans, the motivation it provides, and the ease of use, especially with integrations like Apple Watch. However, some customers were dissatisfied with the customer service, citing unresponsiveness and issues with subscription management, such as difficulties canceling trials or accessing premium features after payment. There are also mentions of the app having glitches, like failing to record runs or sync with other devices, and lacking certain features like pausing training plans for injury or more flexible customization options.

What people talk about most

Fitness

Customers had ambiguous experiences with fitness. Many reviewers praised the app for providing motivation,... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers praise the app, highlighting its ease of... See more

User experience

Users describe ambiguous interactions with the app's user experience. While many praise its ease of use,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. While some consumers praise the subscription for its... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers report issues with... See more

Based on these reviews

Rated 4 out of 5 stars

I like the app, tailored training to your running level, good motivation for preparing for events. Something features limited like showing active run on phone and apple watch simultaneously if phone s... See more

Company replied

Rated 4 out of 5 stars

I love the Runna App, so far I appreciate the accuracy in tracking my running distance and pace while I am training.i would give it 5 stars if I could track other workouts including walking and if it... See more

Company replied

Rated 4 out of 5 stars

Also provides exercises directed at running. Different levels to chose. I would love to be able to pause my training plan due to injury/illness and start up after the injury with extra attention to... See more

Rated 4 out of 5 stars

Great app, but lacking some crucial features, such as the option to pause the program to account for sickness and injury, or the option to abandon a workout and start over.


Company details

  1. #15 of 16 best companies in Physical Fitness Programme
  2. #11 of 13 best companies in Fitness Class
  3. #12 of 12 best companies in Personal Trainer
  4. #4 of 4 best companies in Running Club
  5. #33 of 41 best companies in Running Shop
  6. #4 of 4 best companies in Women's Personal Trainer

Written by the company

Take your running to the next level with Runna. Runna is a personal running coach in your pocket. We provide world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

If I had to delete every app from my…

If I had to delete every app from my phone but one, I’d keep this one

20 June 2024
Unprompted review
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Reply from Runna

Thanks for taking the time to share your feedback with us Emily! We really appreciate you taking the time to do so, and love to hear that you are loving Runna! Best of luck with your plan and happy running!

Rated 4 out of 5 stars

God solution for people who doesn't know how to plan their run

It’s a really good app to plan your race training. I’m still on week 5, so maybe a bit earlier to give a verdict, but so far I’m happy

27 May 2024
Runna logo

Reply from Runna

Thanks for taking the time to share your feedback with us María!

Hope your training continues to go well, that you love your Runna plan and best of luck for your upcoming race! Please get in touch with us in-app, or in our new Community section if you need support or to interact with others training for the same event!

Rated 5 out of 5 stars

Perfect application

Perfect application. I rediscovered the desire to run.

26 May 2024
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Reply from Runna

Thanks for the kind words M K! Glad to hear you've rediscovered that passion and best of luck for whatever you choose to train for!

Good luck from everyone in the Runna team and happy running!

Rated 5 out of 5 stars

Best running app!

I love this app! I was first scared to start my running journey/training but the app really makes their workout structured and fit to your goals

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Best workout app for running

Great app with different plans and nice variation in workouts. Exactly what I was looking for to combine running, strength and flexibility exercises without overdoing it.

18 May 2024
Unprompted review
Rated 5 out of 5 stars

I love that the programs and everything…

I love that the programs and everything offered are tailored specifically to me and how I want to train. I also love the syncing with my Garmin device. Overall, I have had a wonderful experience using this app and plan to continue using it for every facet of my running journey.

25 April 2024
Rated 5 out of 5 stars

Worth every single penny!

“what an absolute con.. you can find these plans online” is what I would say to myself.

I signed up for the Stockholm marathon in 2023, with an aim of a Sub 4 hour. I printed a plan online, and worked hard to that, never missing a run, always following it. I finished with a 4:20:33 felt really disappointed.

From there I signed up to a half aiming to beat my PB of 1:55hrs. I used Runna and finished with a 1:46hrs. Since then I have used Runna religiously, using just a simple baseline plan, a 10k plan, to my recent marathon plan. I love the variation of the runs, the ease of the app onto my watch and the explanations given prior to runs to help me understand what I am doing. My running felt stronger than ever and my times were as good as I’d ever seen.

I started training for the Manchester Marathon in December, and genuinely laughed (and text friends laughing) that Runna thought I could do a 3:30hrs in 16 weeks. Nevertheless, I stuck with the plan.. as the weeks went on, so did my belief, I ran the Manchester Marathon on Sunday in a time of 3:28:20!

I used to consider myself as far away from a Runna customer as you might imagine.. now, I wouldn’t run without it.

17 April 2024
Unprompted review
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Reply from Runna

Thanks so much for the kind words, Jack!! Great to hear you're enjoying Runna. Big congratulations on the result.

Rated 2 out of 5 stars

Let me down on marathon day

I give 2 star as I found the training plan very useful, however it let me down a couple of times on training with regards to recording my runs and accuracy. I was told the app under went an update and it wouldn’t happen again.

However on Sunday i ran Brighton marathon and the distance was showing correctly on my watch however what it was telling me In my ear was completely out, I didn’t get to listen to any of my music as it continued to tell me to either slow down or speed up constantly where it was getting my pace completely wrong. It was also telling me the incorrect distance. The last 12k I had to push through an injury so I wasn’t running as fast as planned so being told to speed up repeatedly over and over for an hour as well as battling through a lot of pain was just torture. You must sort this out, i would not want this to happen to anyone else and it effect there marathon experience like it did mine.

7 April 2024
Unprompted review
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Reply from Runna

Sorry we let you down on Marathon day, Katherine. We fully appreciate that's not ideal and we're working hard to improve the audio-cues in our app to help you with this. Audio-cues are tricky on race day due to the amount of people in the surrounding area that impacts your GPS! If you'd like to email us at sambarrett@runna.com we can take a proper look into what happened.

Our apologies.

Rated 5 out of 5 stars

Runna app = Half Mara PB ✨

Used the Runna app to train for my recent half marathon and it helped me get a PB :) found it easy to use and loved that it told me if I was running too fast or too slow and I liked the different diversity of runs it set for me so I didn’t get bored. Have recommended to many people. Will use again in future training and good that I could get a free 2 weeks to use it initially. Excellent!! ⭐️⭐️⭐️⭐️⭐️

31 March 2024
Unprompted review
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Reply from Runna

Glad you like it, Jo! Thanks for the kind words!

Rated 5 out of 5 stars

Not just a running app

The strength and conditioning videos are really easy to follow and varied everyday so I don’t get bored of working out.
I love the different run options every week. It never seems too much but also is enough to improve my strength and speed.
For the first time in years I’m seeing my running improve!
Thank you Runna team.

17 March 2024
Unprompted review
Runna logo

Reply from Runna

Thanks for taking the time to leave a review Ann-Marie. It's much appreciated. We hope you're well!

Rated 5 out of 5 stars

Best exercising app I've used

Brilliant because: you can make tailored training plans including running and strength; includes warm up and cool down exercises; can reach out to the coaches etc.

16 March 2024
Unprompted review
Runna logo

Reply from Runna

Thanks Margot for the kind review. It really does mean a lot to us!

Rated 5 out of 5 stars

A Coaching App for those seeking big improvements with big support

I have been using the Runna app as someone who has been following structured plans for a while, and had a coach in the past.

I’ve been delighted by the variety of sessions proposed, the challenge and specificity and ultimately the communication of the runna team.

They have been extremely supportive when I have shared my successes and not quite met the sessions; George in particular has been a real credit. I’m very appreciative and hope that I get the results predicted (as this would represent a massive PB!)

15 March 2024
Unprompted review
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Reply from Runna

Thanks Nicola! We've just passed that feedback onto George for you now. You're the best!

Rated 5 out of 5 stars

Love it and you will also

Love it and you will also. I’ve PR’d all length of races I’ve entered since using the plans from Runna….and with the smart watch Runna app I don’t have to lug my phone around and the intervals and info and coaching just flow into my head as I run and all I have to do is focus on running not what where I’m at in the workout or pace or anything it just comes in on your EarPods/sholz etc etc. just love it

14 March 2024
Unprompted review
Runna logo

Reply from Runna

Thanks Christopher for the kind words!

Rated 5 out of 5 stars

The Runna app has changed my fitness…

The Runna app has changed my fitness and the way I train! It’s absolutely brilliant value for money and I wouldn’t be without it again

1 February 2024
Unprompted review
Runna logo

Reply from Runna

Great to hear it, Matthew! Thanks for taking the time to leave us a review!

Rated 5 out of 5 stars

Wonderful and Motivating

This app has been a dream. It has motivated me to push myself beyond what I knew I was able to do. The personalized plans, coaching, and easy set up have been incredibly useful as I have tried to incorporate running into my weekly schedule. In fact, I have been so motivated, I have signed up for my very first race; a 5K. This is something I never thought I would be able to do but the Runna app has helped me build the confidence to take these opportunities and take charge of my physical activity.

26 February 2024
Unprompted review
Runna logo

Reply from Runna

Thanks for the feedback! We're glad you're enjoying Runna ❤️

Rated 5 out of 5 stars

I love this app

I love this app. It has helped me stay consistent during marathon training which is a minor miracle. I love the integration between getting workouts from phone to watch with no effort. Being able to rearrange my week is a total game changer too. When I’m feeling a bit unmotivated I look at the plan overview to give me an overview of where I could be if I stick with it. I brought a years subscription and 7 months in, I’m still using it daily. I will definitely renew. I hope that runna will keep the workouts fresh as people become more loyal towards the app. Variety definitely helps and I hope when I go through my second marathon cycle come autumn, I hope the workouts won’t be exactly the same !! Would love the strength workouts to run seamlessly without having to keep pressing the timer button too but overall I Really do recommend this app. It’s cool, it works and it’s far cheaper than a real life coach.

22 February 2024
Unprompted review
Runna logo

Reply from Runna

Thanks for the lovely feedback! It really means a lot to us!

Rated 5 out of 5 stars

Great app and customer service

I’ve never been a runner. I’ve tried many years, but never enjoyed it. Because I wanted to participate in an obstacle run with colleagues, I decided it was time to start a proper running plan, and via @runningwithaidan I stumbled upon Runna. I’m happy to say that the app has helped me workout consistently, and recently finished my 0-5k plan. Not only that, but I enjoyed using Runna so that this week I’m starting on my second plan to get even faster. I’m also using and enjoying the strength, mobility and Pilates function.

When recently I had a problem with the app I reached out to their customer service, and I got a reply and solution within an hour. So, all in all, I’m a very happy Runna and will continue to use the app.

19 February 2024
Unprompted review
Runna logo

Reply from Runna

Great to hear you're enjoying our all parts of our App! Thanks for taking the time to leave us detailed feedback as well. Wr really do appreciate it 🚀😊

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