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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers praise the app for its effectiveness in improving their running performance and achieving fitness goals, from beginners to experienced marathoners. People appreciate the customized training plans, the motivation it provides, and the ease of use, especially with integrations like Apple Watch. However, some customers were dissatisfied with the customer service, citing unresponsiveness and issues with subscription management, such as difficulties canceling trials or accessing premium features after payment. There are also mentions of the app having glitches, like failing to record runs or sync with other devices, and lacking certain features like pausing training plans for injury or more flexible customization options.

What people talk about most

Fitness

Customers had ambiguous experiences with fitness. Many reviewers praised the app for providing motivation,... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers praise the app, highlighting its ease of... See more

User experience

Users describe ambiguous interactions with the app's user experience. While many praise its ease of use,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. While some consumers praise the subscription for its... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers report issues with... See more

Based on these reviews

Rated 4 out of 5 stars

I like the app, tailored training to your running level, good motivation for preparing for events. Something features limited like showing active run on phone and apple watch simultaneously if phone s... See more

Company replied

Rated 4 out of 5 stars

I love the Runna App, so far I appreciate the accuracy in tracking my running distance and pace while I am training.i would give it 5 stars if I could track other workouts including walking and if it... See more

Company replied

Rated 4 out of 5 stars

Also provides exercises directed at running. Different levels to chose. I would love to be able to pause my training plan due to injury/illness and start up after the injury with extra attention to... See more

Rated 4 out of 5 stars

Great app, but lacking some crucial features, such as the option to pause the program to account for sickness and injury, or the option to abandon a workout and start over.


Company details

  1. #15 of 16 best companies in Physical Fitness Programme
  2. #11 of 13 best companies in Fitness Class
  3. #12 of 12 best companies in Personal Trainer
  4. #4 of 4 best companies in Running Club
  5. #33 of 41 best companies in Running Shop
  6. #4 of 4 best companies in Women's Personal Trainer

Written by the company

Take your running to the next level with Runna. Runna is a personal running coach in your pocket. We provide world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The audio has failed on two of my…

The audio has failed on two of my interval sessions. If I pay £15.99 I expect a faultless premium service.
The app is full of bugs

4 November 2024
Unprompted review
Runna logo

Reply from Runna

Hi Tristan, sorry to hear that you haven't had the Runna experience we aim to deliver! Please contact our dedicated in-app Support team for help troubleshooting your audio cues. The support we offer will vary based on your recording method (Apple vs Android, phone versus a connected device) so please do reach out to us and we can help you specifically with these. Thanks for taking the time to share your feedback here

Rated 5 out of 5 stars

I have been running for 7 years

I have been running for 7 years. 6 months ago, I picked up this app and it is one of the best products I have used anywhere. Not just in fitness. I mean for any product I have ever used.

The runs are fun, it works seamlessly and since I’ve stuck exactly to what they prescribe me on the runs - I have avoided injury and decreased my 5K time substantially.

This is a must have for any recreational runner who has never had a coach but wants to take their running to the next level.

I could not recommend this app more.

25 October 2024
Unprompted review
Runna logo

Reply from Runna

Hey Dallas,

Thank you so much for sharing your experience with us! We're thrilled to hear that our app stands out as one of the best products you've ever used, not just in fitness but overall. It's also fantastic that you've found the runs enjoyable and seamless, and we're especially glad that following the prescribed sessions has helped you avoid injury and improve your 5K time. We are excited to continue supporting you on your running journey and wish you continued success!

Rated 5 out of 5 stars

Superb App

Superb App. I started running at the age of 64. I am now 66. In March 2023,I went out for a 5km jog with my daughter who was training for the London marathon. I was who’s out for a week. She told me that she used the Runna App. I signed up. In October that year, I ran a first half marathon in 1:42 at 65. Since then, my time has come down to 1:29.44 in Swansea 2024. This has all been down to the App. It gets me out and guides me through all the sessions. It can be a tough taskmaster but, for me, the proof is in the results.

25 October 2024
Unprompted review
Runna logo

Reply from Runna

Hey Michael,

Thank you for sharing your incredible journey with us! Your story is truly inspiring, showing that age is no barrier to achieving remarkable fitness milestones. We're delighted that the Runna App has played a significant role in your progress. Your dedication and perseverance are commendable, and it's fantastic to see such impressive improvements in your running times. Here's to many more successful runs and continued progress!

Rated 5 out of 5 stars

Great structured / varied / interesting…

Great structured / varied / interesting plans. They are achievable goals with easy coaching that adapts as you progress. Just putting your running trainers is hard enough, after that leave it to runna and see the improvements.

24 October 2024
Unprompted review
Runna logo

Reply from Runna

Hey Darren,

Thank you for your positive feedback! We're thrilled that you find the plans structured, varied, and interesting. We believe that setting achievable goals with adaptive coaching is key to success and seeing improvements! Have a great week ahead and happy running!

Rated 5 out of 5 stars

Personalisation

The app is amazing it’s really personalised for the individual using it. You can set run days, strength, mobility and Pilate days to help your runs and aid recovery. There is even a programme for post-partum and returning from injury.
The AI feature is great as it means you don’t come to a plateau and great for entering a rough time for any runs that you plan to do. Also you don’t get loads of commentary leaving you to concentrate on your run and listening to your favourite music or podcast.
The handy little tips are also great to get a deeper understanding of what you need to do and the importance of these little nuggets that we don’t always think about.
I like that it adds in deload weeks so your body has time to rest, recover and repair before picking up again rather than stretching the body to the limit. It’s definitely worth the price.

1 October 2024
Unprompted review
Runna logo

Reply from Runna

Hi Jodie, thanks for taking the time to share your feedback with us here. We LOVE to hear that you're loving your personalised Runna plan and training with us! Keep up the amazing work and we look forward to hearing all about your successful training, plans and goals. Happy running!

Rated 5 out of 5 stars

Best running app out there!

I started my running journey at 36. Awful form, barely running a 2.5 km with a heart rate of 190+. I tried other apps for a while but I didn't enjoy them. With Runna, I am now getting the challenging AND enjoyable training plans that not only push me to the limit, but also help me get PBs that I never dreamt of in life. From VO2Max of 37 to 53 in a year! 1:40 half marathon! Getting closer to a sub-20 5k! Hard, sometimes too hard. But motivational!

6 October 2024
Unprompted review
Runna logo

Reply from Runna

Hi there! Thank you for taking the time to share your feedback, your kind words and your amazing running journey! Huge congrats on your 1h40 Half Marathon, that's fantastic! So glad that we could help support you through your training and wishing you the best of luck for your sub-20 5km from the whole Runna team!

Rated 1 out of 5 stars

Old fashioned app

Old fashioned app, everything is just so bad, first you give them access to all your runs at Strava, and then they pretend to make a program fitted your level. Totally mismach between my previous trading and the "New" program. Everything was to fast. And the anoiing woman counting every f... Lap or mile. Interrupting the music you are playing. Cannot pare my Polar watch to the app. Just a bad bad app. Choose something else.

24 September 2024
Unprompted review
Runna logo

Reply from Runna

Hi Christian, thank you for taking the time to share your feedback here. We set all training optimally to your input settings, so please do reach out if you need support getting this set correctly for you! If you've had issues with your Audio Cues, on either Android or Apple, this may also relate to your phone's settings, so please do contact our in-app Support team, who can assist in troubleshooting this for you. We're not currently compatible with Polar watches, but are always looking at expanding our offerings, with Android Watches (which includes a small number of Polar models) next up on the options. Thanks again for your review

Rated 5 out of 5 stars

Great app, would recommend to beginners!

Training for the Great South Run (as a beginner to running) and Runna has really helped me stay on track and be consistent in the lead up to the race. Looking forward to booking my next race to have something else to work towards!!

21 September 2024
Unprompted review
Runna logo

Reply from Runna

Glad to hear you've been loving training with Runna, Emily! Wishing you the best of luck for your Great South Run! We know you'll smash it!!

Rated 5 out of 5 stars

Super helpful and user-friendly app

Super helpful and user-friendly app. Highly recommend

16 September 2024
Unprompted review
Runna logo

Reply from Runna

Hey Kim, thank you so much for your wonderful review. We love receiving amazing feedback like this from our community. Good luck with your training and happy running!

Rated 5 out of 5 stars

love the treadmill vs outside option ✨…

love the treadmill vs outside option ✨ great app to help you train for runs. Would love it if it was possible to choose the intensity and more options for goals. Like ok my goal is to run that race, but is it performance i seek? or only to be able to do it? how much time am i able to spend into training? etc

25 August 2024
Runna logo

Reply from Runna

Hey Maxine, thanks for reaching out! We love hearing feedback like this from our runners! We are actually currently working on some new features and updates which will allow you to further customise your training plan based on your needs, schedule and tailored to your specifications! We appreciate that not everyone is training for total performance gains for every run or event, so hope you are enjoying your training and look out for these updates in the mid-long term from Runna!
Best wishes and happy running!

Rated 5 out of 5 stars

Great app so far for a structured…

Great app so far for a structured training plan

5 August 2024
Unprompted review
Runna logo

Reply from Runna

Hey Stephen, thank you for your review. It is wonderful to read that you are enjoying your training and we look forward to continue supporting you on your running journey!

Rated 4 out of 5 stars

I bought a Runna subscription as a gift…

I bought a Runna subscription as a gift for my wife some time ago. I was requested to use the same gift idea again as she found it very useful indeed!

29 July 2024
Runna logo

Reply from Runna

Hey Vasco, thank you for your review. We are thrilled to hear that your wife is enjoying training with us and the gift cards are going down well! We hope her training is going well! Thank you once again for your wonderful review.

Rated 5 out of 5 stars

Great Runna shorts

Great Runna shorts , my 2nd pair so I can always have a pair ready to go ,

28 July 2024
Runna logo

Reply from Runna

Hi John, thanks for taking the time to share your feedback! We're so glad you love your new Runna shorts! Hope they take you on some amazing runs and keep up your running journey!

Rated 5 out of 5 stars

This app is amazing!!

This app is amazing!!! Never ever have to do a boring run again!!!! Now the AI is gonna change the game!!

27 July 2024
Runna logo

Reply from Runna

Thanks for taking the time to share your feedback, Emma! So glad to hear that you're loving training with Runna! We want to make running training enjoyable, effective and easy for you! The Runna AI Pace Adaptability is just one of our new and upcoming features to help personalise things even further for you, so keep up to date on the app store and we'll keep supporting you on your running journey! Happy running!

Rated 5 out of 5 stars

Great as a guided program

This app is great for people who need guidance with increasing their distance and pace. The pace setter telling me when to go faster or slower is really helpful and I enjoy the variety within my program. Spotify playlists provide soundtracks and warm up/cool downs are included.
I paid for a subscription after a free trial.

25 July 2024
Runna logo

Reply from Runna

Thank you for taking the time to share your feedback with us, Suzanne, we really appreciate it! Thanks for your kind words and glad that you're loving Runna and training with us! We can't wait to hear about your goals and successes too!

Rated 5 out of 5 stars

One of the best running decisions I have made

Despite being a member of a local running club, Runna has enhanced my training. It has managed to motivate me into pushing me out of my comfort zones and habits.

14 July 2024
Unprompted review
Runna logo

Reply from Runna

Hi Sonya, thanks for your feedback! So glad to hear that you've found that next level by training with Runna, and we can't wait to help you continue reaching those lofty goals! Best of luck with whatever you are training for, and happy running!

Rated 5 out of 5 stars

It was easy to purchase a gift card for…

It was easy to purchase a gift card for my loved one who wants to start running.

24 June 2024
Runna logo

Reply from Runna

Thanks for your review, William! We appreciate you taking the time to share your feedback and hope your loved one enjoys starting their running journey, training with Runna!

Rated 3 out of 5 stars

Great interface and usability, but

Great interface and usability but the lack of performance based interaction means the experience isn't much different from any plan you can find online.

26 June 2024
Runna logo

Reply from Runna

Hi Lewis, thank you for taking the time to share your feedback with us! We take the time to read every review and appreciate you writing in!

We'd love to know more about the "lack of performance based interaction" as we're always looking for ways to improve the Runna app and your experience! We build plans with progression tailored to you and your goals, based on your Running Ability, Training Mode, Duration of plan and number of runs and much more! We're also about to release our new Pace Adaptability feature which will even more smoothly help to adjust your plan based on recent performances in your harder workouts too!

Please feel free to contact our in-app Support tab to let us know any further feedback on the above! Thanks again for your review

Rated 5 out of 5 stars

Former Collegiate Runner Loves this app!

As a former NAIA collegiate runner, this has been the best app since I have graduated.The custom and thorough plans to match my fitness have increased my motivation and commitment tenfold. Great app!

30 June 2024
Unprompted review
Runna logo

Reply from Runna

Hi Andrew, thanks for taking the time to share your feedback! Love to hear that you're having a great experience with Runna, and glad we can help you with that motivation and staying committed to your goals!
Coming out of the NAIA system, we're sure you set lofty goals and hope you have every success and enjoyment with your running!
Thanks again for your review!

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