Rustic Travel Reviews 208

Very flexible, and with excellent knowledge about history, culture and religion.

Our group had an incredible trip to Malaysia, thanks to Rustic Travel. The entire experience was definitely seamless, and our local guide, YB, was really outstanding. He was knowledgeable, very kind, and went out of his way to make our journey special. Without any doubt, YB’s enthusiasm for his own country truly enhanced our visit. To sum up, I highly recommend Rustic Travel/YB for anyone planning a trip to Malaysia – you’ll have an amazing time! 🇲🇾

What a great travel partner/organizer. Everything has been arranged to perfection. And even as we wished changes to our busy schedule, Jennifer had no trouble of meeting our expectations. 5 out of 5 stars from a very pleased group of travelers from Denmark.

The warm welcome by our excellent guide, who showed us special places on our stopover in Kuala Lumpur, before continuing to the island of Borneo.

Our guide Jaybee was excellent- he looked after us from start to finish and was very knowledgeable. Our planned activities all went smoothly and we had a wonderful time exploring in and around Kuching.

our guide “zi” was very helpful and showed us very well all the most interesting places in kuala lumpur… very satisfied family Moschini

We had the most remarkable family tour with Rustic Borneo Travels. Not only everything was perfect, but we felt, in every instance, that our guides truly cared about us, both the kids and adults, and did their best to make this trip memorable. For our well-traveled children this definitely has become the most eye-opening, adventurous, and stunning journey of their life - something they will remember, draw upon, and cherish for many years to come. For adults, we were pleasantly surprised by the diversity of our trip..

An excellent experience. We had organised all transport, stay and experiences through Rustic Travels who did a good job. Guides were good. Just didn’t realise that it would rain so much and so heavily. We were constantly living in wet clothes. We stayed at Tekoma Resort for two nights, which was a lovely place to stay. Nice staff. I am a vegetarian and they catered for my needs. We had booked all meals at the resort. Just a few complaints, one is that it is so humid there that your clothes will not dry outside. There was no provision to dry your clothes. Secondly, there were resident cats roaming around the common areas which is ok most of the time. However, I don’t think it’s acceptable for them to be roaming around during meal times, especially when they jump onto the table. It is not hygienic. All in all, I would recommend Rustic Travels as well as Tekoma Resort. Make sure you wear long leggings and long sleeved tops for fear of mosquitoes, other insects and especially leaches. Insect repellent sprays will not be any good as it will get washed of with your sweat or the rain.

Our trip was very well organised and our guide (Roy) was energetic, very nice and knowledgable. We had a great experience with Rustic Borneo on Saba. I can recommend this company!

Had a wonderful holiday in rural Spain,
(July 2023) Villa was exactly what we wanted. Spacious and a fantastic pool.
Owner was friendly and very helpful.
We stayed in Arriate and I must say it was one of my best holidays. Rustical travel are very professional and helpful.
I wouldn’t book with anyone else.
Thank you Rustical Travel and (Javier the owner of the villa) in Arriate. we have had an amazing time. Visited and experienced places we would not have known about but Javier the owner of villa suggested these places and restaurants and they were amazing.
Can’t wait to book another villa for next year 😀😀😀 10/10 😍 100%

Happy client
Lisa Forte. (UK)

We did a 4-week trip through Borneo with Rustic Borneo in May/June 2022 - individually tailored to us and with many highlights. We always felt well advised, informed and looked after by the manager Sistine.
Everything, really everything, worked wonderfully! The guides and drivers were friendly, helpful, reliable and very competent! Especially Roy from Kota Kinabalu has grown on us! A really lovely person from whom we were able to learn sooo much about his country, culture and nature and who enthusiastically introduced us to the Malaysian food culture.
We liked it very much - Kuching and the surrounding area, the Mulu NP, Kinanbatangan River, Danum Valley and Lankayan Island are particularly noteworthy. Here we would have liked to have extended by a few days! We were very lucky with the wildlife sightings - saw the 'big five': proboscis monkeys, orangutan, elephant, crocodile and the hornbill bird. In addition, of course, much more! Despite the rain, the bats flew out of their cave. A turtle was also kind enough to lay its eggs on Lankayan. 😊
We can fully recommend Rustic Borneo and would book again at any time.
We particularly appreciate that our manager Sistine continued to accompany us during the pandemic and that we were ultimately able to make this trip.

We are very happy. Thank you.

We had an excellent trip to Borneo (Sarawak and Sabah) ... special thanks to Joe who put it together and all our guides. Our flights were met and it all went seamlessly re pick ups (we had 5 internal flights). We learnt so much from the local guides about the local history. I would highly recommend this company.

Very good travel agency. We spent almost 3 weeks in Borneo. Everything was perfect: the guides (Lucas, Ken, Lily, etc...) the timing, the hotels. Special thanks to Gregory in France for his profesionalism and his advice.

Excellente agence. Nous avons passé près de 3 semaines à Bornéo. Tout était parfait: les guides (Lucas, Ken, Lily, etc...), le planning, les hôtels. Un grand merci à Gregory en France pour son professionnalisme et ses conseils.

Kaine&Christian

Everything worked perfect with Rustic Travel: the set up of our 1 week tour in advance taking into consideration our special wishes, the transfers between the seperate locations (always in time with friendly drivers who even waited 4 hours after our plane was delayed due to a thunderstorm) and the very nice resorts/hotels proposed and selected by Rustic Tour. A special thank you to the entire team and especially Sistine Sadlowski, our "24/7"-contact in Germany. This is one of the best travel agencies we have come across (and we have traveled in many countries). I can only highly recommend it.

I am very happy. Good service. Thank you from Thailand. Ram

Outstanding prompt professional service
Exclusive attention, unparalleled dedication to details . Dedicated , knowledgeable excellent guides, drivers , coach etc
Individual care to each participating passenger
Nowhere a traveler would find such dedicated
Personal caring attention . Well done ! You deserve a golden Oscar !

We just came back after 2 weeks vacation. We were very satisfied with everything. The guides did a very good job. Best Matt and family.

I'm sorry to say this but I'm still so shocked about our Transfer from Cameron Highlands to Kuala Besut (Malaysia) and Perhentian Islands with "rustic borneo"s travel partner (Mr. Han) that it is really hard for me to find words.

Me and my girlfriend feel paniced on this transfer more than once. I knew that this would be a group transfer which was absolutely ok for us as we did group transfers in several countries on our trips to cambodia, vietnam, thailand, china, costa rica, kuba, etc. just to name a few. But all of them were more relaxing and safe than this hell-ride. It was exhausting and extremely dangerous and as we paid a lot for this transfer to "rustic borneo" I really cannot accept this outcome.

What was horrible (summarized):
- Whole Transfer consisted of 2 Trips (by Bus), 1 very long stay, and 1 dangerous ferry ride (by Speedboat) (~8 hours in total)
- 1st Trip was 3 hour ride by a driver that just drove crazy aggressive, always with one hand of course and very harsh and unfriendly in any kind of communication (he just hit me once when I accidently put my feet on the seat just to get in the right position for seating as the seats in this bus were really destructed).
- Then we had a "bus change" at some kind of a car stop or bus station. 1,5 hours we stayed there. One and a half!!! After this time, we were meant to be driven to Besut for another 3 hours. Shortly before finally leaving this place everyone waiting there realized: "They [Mr. Han's Agency] don't have enough Buses for us".
- So we (~26-28 travellers) were put into 2 buses (with ~12 seats each bus) and another ridiculous drive began with aggressive driving, no safety and no room for relax in this bus. For 3,5 hours. It was horrible. Again.
- After we luckily made it without accident to Besut, the last but biggest madness began: They knew about the amount of travellers coming to Besut for the ferry to Perhentian Islands hours or even days before. But all they managed to organize (looking at you Mr. Han again) was 2 speed boat ferrys with maximum allowance of "12 people" as the sign on the boat said. Well no problem for Mr Han (and therefore also Rustic Borneo) it seems: We were put on these boats with no live-wests and crossed the ocean to reach the islands.

And please, Rustic Borneo, don't tell me that you can't do anything about the quality level of execution by your partner "Mr. Han Travel". After we survived this trip I did some research and since years (!!) so many people claim that this travel agency is hell. Why are you still having this agency as your favorite transfer partner for this route? I still can't believe that I paid so much for this madness.

I think we are one of the first German customers in reviewing Rustic Travel in Trustpilot: even though our trip has not yet started I was deeply impressed by the enthusiastic, flexible and at all times reliable services by their German representative, Sistine Sadlowski. Sistine organized a trip that met all our locality wishes and took into consideration our restraints. Even in small details she made helpful proposals and was available (almost) 24/7. I can only congratulate Rustic Travel on such a customer oriented team member serving the German customers.