Ruthsroses Reviews 914

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the company's service, frequently reporting issues with orders and delivery. Customers often received products that did not match the pictures online, were of poor quality, or arrived late, sometimes even after the intended event. Some people were dissatisfied with the customer service, noting difficulties in getting assistance, unhelpful responses, and problems with refunds. However, some customers also mentioned receiving beautiful flowers that were delivered as requested, and a few even praised the professionalism and kindness of the service personnel.

What people talk about most

Order

Reviewers express significant dissatisfaction with their orders. Many customers report that their orders were... See more

Delivery service

Customers had negative experiences with delivery service. Many reviewers report that orders were not... See more

Product

Clients share negative opinions on product. Many reviewers express disappointment, stating that the delivered... See more

Service

Customers consistently note negative experiences with service. Reviewers frequently report issues such as... See more

Customer service

People report negative experiences with customer service, citing issues such as unhelpful representatives,... See more

Based on these reviews

Rated 1 out of 5 stars

Substituted everything in my arrangement and it looked nothing like the picture that I was supposed to be ordering. Also said Free Delivery but added a $18.99 service charge. Picture was suppos... See more

Rated 1 out of 5 stars

Ordered on line, says its local family owned business. It is not. Sympathy basket never delivered, although they state it was and will open an investigation and get back to us in 48 hours. This is u... See more

Rated 1 out of 5 stars

One star because zero isn't an option. BUYER BEWARE! I ordered flowers for hospital delivery, and the charge was posted to my credit card almost immediately. The flowers never arrived, and when I call... See more

Rated 1 out of 5 stars

If I could give zero stars I would! They're running a scam business, I originally was supposed to get flowers delivered same day but after not receiving them, I called and was notified they made a mis... See more

Rated 1 out of 5 stars

Worst florist ever. If I could rate them a zero I would. Ruined a special event by delivering flowers a day early and placing them on a sunny porch. No doorbell ring or notification. Ended up with wil... See more

Rated 1 out of 5 stars

How does this company hold a license? Please revoke. Ladies over the phone so positive and then fail to deliver flowers to my moms funeral. This company poses as a local company , provided an address... See more

Rated 1 out of 5 stars

The flowers were supposed to arrive between 4:40 and 5, but at 4:40 I received a text that they didn't have fresh flowers so the arrangement couldn't be made or delivered until the next day. I talked... See more

Rated 1 out of 5 stars

Ruth's Roses is NOT a local, family owned business as advertised. On separate days my sister and I both ordered arrangements for our brother's memorial service. These orders were sent to two differ... See more

Rated 1 out of 5 stars

I ordered the Spring Blooms Bulb Basket. It was delivered but to the wrong address, that was on me. When i contacted them about the mistake, I asked if they could have the driver go back and pick it... See more

Rated 1 out of 5 stars

Ruth's Roses is a scam! Ordered a plant for a coworker who lost her baby and they did not deliver the flowers to her home, but sent me a photo of a holiday arrangement delivered to an apartment buildi... See more

Rated 1 out of 5 stars

I ordered flowers, online, to be delivered to my granddaughter on her 7th birthday! I did so first thing in the morning and received email confirmation that everything was set. I even reached out to h... See more

Rated 1 out of 5 stars

If I could rate it 0 I would. I ordered a Sympathy Bouquet for my daughter in Florida. Ordered the flowers Friday to be delivered the following Monday. They were not delivered until Tuesday... See more

Rated 1 out of 5 stars

This was a terrible experience. I ordered flowers for a funeral and received confirmation of the order. Over 24 hours later I received an email saying my money was refunded and the order was not fulf... See more

Rated 1 out of 5 stars

Literally brought the flowers and then took them away due to the flowers needing to be delivered by another local florist and there was an issue with payment between the two. I have no words - these w... See more

Rated 2 out of 5 stars

I only gave it two stars so someone would read this and know how upset i am about how bad this company is. You will never get anything that looks like their website images, instead you can expect not... See more

Rated 1 out of 5 stars

Delivered to the wrong address left on that porch overnight in near freezing temp and rain. The neighbor made the delivery the next day. As in other reviews the flowers were not what I ordered and a... See more

Rated 1 out of 5 stars

Scam company. My wife ordered flowers for our aunts funeral 3 days ahead. They talked her into an upgrade which we chose. The flowers arrived after the viewing and looked nothing like the picture. No... See more

Rated 5 out of 5 stars

I ordered 45 red roses plus 1 white rose for our 44th Wedding Anniversary (a long story). Although a little pricey, the flowers were beautiful and delivered as I specifically asked them to be. My wife... See more

Rated 1 out of 5 stars

I accidentally ordered 2 vases of flowers - same flowers, same person. Called twice,they answered the phone I and requested to cancel one of the two orders. They disconnected me twice. No street add... See more

Rated 1 out of 5 stars

**I do not recommend Ruth’s Roses.** I clearly explained that the delivery was going to an elementary school and that the doors close at 3:00 PM. I spoke with the company *twice* and was assured... See more

Rated 2 out of 5 stars

CANCELLED ORDER WITHOUT WARNING. We were excited to get flowers to a valued client on the day she got home from surgery - flowers ordered on time from the website's guidelines. I got a call from t... See more

Rated 1 out of 5 stars

I ordered flowers for my Mother's 89th birthday. This company took my money immediately. Several hours later I received an email stating they could not fulfill my order. They got my money though! Dirt... See more

Rated 1 out of 5 stars

Ruthsrosses is been a really bad experience for me and looks like I am not the only one. Ordered some flowers for my Aunts funeral to be delivered BY 10 AM. They even sent me a email confirming my re... See more

Rated 1 out of 5 stars

What went wrong is that the representative on the phone lied to me. I was trying to reach a LOCAL florist in Johnstown, NY. When I Googled that, Ruth's Roses came up. I asked the person on the other e... See more

Rated 1 out of 5 stars

I placed an order to be delivered on Valentines Day, I received a call to verify the order a few days ago. The entire day is gone & the order is still not delivered. I called back twice looking for th... See more

Rated 1 out of 5 stars

When I googled the need for a florist in Williamsburg, VA Ruthroses listed they are a family owed business and have been in the community for 25 plus years. This statement gave the impression they we... See more

Rated 1 out of 5 stars

I actually rate zero for this company. I am in FL my daughter is in MD. She had her 1st baby last night, my 1st grandbaby. I called them to order an arrangement to be delivered to her today. I paces t... See more

Rated 1 out of 5 stars

I blame myself for not double checking the reviews first as I did the other sites I was considering today. The family owned since 1910 got me. My wife and daughter did get their flowers this afterno... See more

Rated 5 out of 5 stars

Where do I begin? I guess I might start with an amazing beautiful. Vibrant rose collection. I received my roses. with a beautiful vase, fresh vibrant roses. They rang my doorbell and they phoned me. I... See more

Rated 1 out of 5 stars

so, I googled for a local florist in St. Petersburg, FL... and this company advertise as a local business. completely fraudulent. I order flowers today, said they would be delivered by 7pm est. still... See more

Rated 4 out of 5 stars

These were the best flowers I ever ordered online. They were fresh, colorful, plentiful and aromatic. They have remained fresh for nine days, so far. They arrived the morning after they were suppose... See more

Rated 5 out of 5 stars

So many had negative reviews but my flowers were some of the prettiest ever! The colors were shades of deep purple, pink and large white roses! The lasted over a week and smelled wonderfully. They we... See more

Rated 1 out of 5 stars

I ordered an arrangement from their website. What was received wasn't even close. Small little arrangement with half of the flowers it was supposed to have. For $110.00 I expected it to at least loo... See more

Rated 1 out of 5 stars

-10 is my true rating. They delivered flowers long after the time stated in the order. The business had closed by the time of delivery. The flowers were left on the front steps overnight during a t... See more

Rated 5 out of 5 stars

The arrangement was so beautiful and delivered on time. In fact it was much more beautiful than the picture I ordered it from

Rated 1 out of 5 stars

Terrible looking flowers, more than half of them had brown spots on them. Died within days of receiving, and charged $18.99 for service charge even though they claim it’s free delivery

Rated 1 out of 5 stars

They don’t deserve even a 1! They took my order for a family members funeral and then cancelled my order due to a product shortage!! What?? This is ridiculous! I have email them 4 times for them to ma... See more

Rated 1 out of 5 stars

THE worst florist EVER! Ordered at 618 am...it is now 4pm and my girlfriend left her home and now the flowers will die in the lobby. Called 4 times and got inept customer service who only told me th... See more

Rated 5 out of 5 stars

I ordered a standard bouquet for my bff and they delivered them today, I didn't read the reviews till after I placed the order and they were a bit pricey...I read the reviews and thought I would get s... See more

Rated 1 out of 5 stars

From the start, I gave a date for delivery, it was a day early, when I called, they said that they hadn't went out as of yet So there was no communication with them between the Flores and the s... See more

Rated 1 out of 5 stars

Horrible expensive and the flowers delivered were not fresh nearly dead. No help from the company to redeliver. Shame on me for thinking they were local florist and not reading their reviews prior. St... See more

Rated 1 out of 5 stars

Ruths Roses in Columbia, Tennessee, canceled my funeral home delivery for the morning of Feb 7 at 10 ,the night of Feb 5th .2026. They said they did not have the flowers to make the order. The event w... See more

Rated 1 out of 5 stars

Under no circumstances should you order from this florist! Worst arrangement I ever ordered, I was embarrassed to have sent it. Ordered $100 plant arrangement from a picture on their site that th... See more

Rated 1 out of 5 stars

I ordered a standing spray from Ruth’s Roses to honor the military service of a very dear friend of ours—a man who stood beside us as a groomsman in our wedding. On Christmas Eve, we received... See more

Rated 1 out of 5 stars

tHIS FLORIST IS A SCAM!! DON'T ORDER FROM THEM. I thought they were a local florist....that's what they advertised.....I didn't read reviews....wish I had. I ordered flowers for a funeral for a fam... See more

Rated 1 out of 5 stars

I ordered a premium 18 rose package that retailed for $132 and I upgraded $4.99 to get a full card sent with my message to a friend that I really wanted to make a special surprise. What was sen... See more

Rated 1 out of 5 stars

My mother ordered flowers from Ruth's Roses for her sister who turned 90 and she never received them. They claimed they tried to deliver the first day but Auntie wasn't home (which wasn't true) and t... See more

Rated 1 out of 5 stars

Absolutely awful. Quickly had searched local florist for Valentine’s Day while at work about a week before Valentine’s Day. This came up and looked legit, I was on my break at work, wanted to surprise... See more

Rated 5 out of 5 stars

NO stars Terrible delivery service 2 days late did not respect delivery time I requested. They dropped off at a neighbors house. The arrangement looked nothing like the online pictures This compan... See more

Rated 1 out of 5 stars

This company is a complete scam, they may not even be in the US other than some locations they have listed which may or may not be legit. I would have given NEGATIVE 5 stars if possible. I ordered a... See more

Rated 1 out of 5 stars

I ordered flowers for my dear sister who just had brain surgery. Unlike most complaints listed here about this company, which is a call center, these people don't even do the floral pieces, they sen... See more

Rated 1 out of 5 stars

First the say they are a family owned business in Tarpon Springs. I ordered flowers to be delivered to my sister who was grieving loss of a loved one. They assured me flowers would be delivered that d... See more

Rated 4 out of 5 stars

I have used Ruth's roses for a recent delivery to my mother in laws hospice and they were delivered as promised and mom was very pleased!! The service personnel were professional and kind. Thanks Ruth... See more

Rated 1 out of 5 stars

Full 100% scam. Ruth's Rose's pretends to be a family owned buisness in Fort Collins, CO. I specifically picked this florist and called in the order so it could be customized for my daughter who had... See more

Rated 1 out of 5 stars

I ordered two dozen white roses to be sent to a wake. When I arrived there I couldn’t find the flowers because they were in a tiny vase, half wilted and little greenwood. In addition there were only 1... See more


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1.2

Bad

TrustScore 1 out of 5

914 reviews

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Rated 1 out of 5 stars

ALERT SCAMMER FLOWER COMPANY DO NOT USE…

ALERT SCAMMER FLOWER COMPANY DO NOT USE THIS FLOWER COMPANY.......
spent about 90bucks one flower ballons and card!
NYC Columbus Ave and never came.... I called the same day and its was not delivered ever and they said if it does not show up i would get a refund.... Well i call they are closed .... i call the next day and they said it was delivered at 3pm when i was calling at 8pm same day asking what happened to my flowers.... they said they need to do a 48 hour investigation.... 1week 2 days later and I'm still waiting for an email..... I also never got a confirmation email..... Warning do not use this company they are scammers and i will be reporting them to the armory generals office for illegal sales tactics and so on.... thanks for ruining a birthday and not even return my money.... SCAMMMERS SCAMMERS SCAMMERS ALERTSCAMMERS

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Williamsburg, PA Deceptive wording in description of company.

When I googled the need for a florist in Williamsburg, VA Ruthroses listed they are a family owed business and have been in the community for 25 plus years. This statement gave the impression they were located in Williamsburg. NOT SO. The flowers order vs the flowers delivered were totally different. This was a disappointment. I did not look at reviews before ordering. I would not order from such a deceptive company.

17 March 2026
Unprompted review
Rated 4 out of 5 stars

I have used Ruth's roses for a recent…

I have used Ruth's roses for a recent delivery to my mother in laws hospice and they were delivered as promised and mom was very pleased!! The service personnel were professional and kind. Thanks Ruth Rose's. I also just ordered a funeral arrangement of the tranquility basket. Again the customer service representative was curtious and kind. He got everything correct. And my order is to be delivered on the 27th of March. Thanks again for the assistance of Ruth Rose's and employee's

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Delivered to the wrong address left on…

Delivered to the wrong address left on that porch overnight in near freezing temp and rain. The neighbor made the delivery the next day. As in other reviews the flowers were not what I ordered and a very skimmpy arrangement. Of course the flowers are all dying 2 days later from exposure. If I lived close to this friend I would have gone to the grocery store for their $24 arrangement and had a nicer one than what finally arrived via the neighbor. Delivery scheduled Thurs. arrived on Sat.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

My mother ordered flowers which were never received.

My mother ordered flowers from Ruth's Roses for her sister who turned 90 and she never received them. They claimed they tried to deliver the first day but Auntie wasn't home (which wasn't true) and they tried the next day and was successful (which wasn't true). It's apparent they delivered to a different address and I'm asking mother to request a refund.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

VERY, VERY poor quality

The VERY POOR quality (and quantity) of flowers that were delivered did not resemble the arrangement that was ordered in any way. The excessive fees for what was delivered feels very much like a scam.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

LATE FUNERAL DELIVERY..... order placed 3/19/2026 to be delivered 3/23/2026

I placed a funeral flower ordered on 3/19/2026 to be delivered to Estes Funeral Home on 3/23/2026. I was told I would receive an order delivery confirmation. When I didn't receive the confirmation, I called the funeral home at 8:30am on 3/24/2026 to confirm if the flowers were delivered. I was told they had not been received. I called Ruth Roses florist letting them now the flowers were not received, and I was told they were delivered at 6:10pm. The funeral home stated they were closed at that time, and nothing was left at their door. The florist said they would investigate and give me a call back, which I never received a call from the florist, but I did receive a call from the funeral home saying a person delivered the flowers at 10:30am and just left the flowers at the funeral home door. The funeral was to start at a church at 11:00am, so the flowers were not at the funeral service like I wanted them to be, as to why I asked for the delivery to be made on Monday a before the funeral. First of all, flowers should NOT be left at a door, secondly, for the price that is paid for delivery ($18.99) better customer service and delivery should be taken! It is very dishearten that my funeral condolences for my Aunt were not received when they should have due to the extremely poor and inconsiderate customer service of Ruth Roses florist!!

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT order from this company

Do NOT order from this company . I wanted a basket of live plants for my nieces birthday. The cost of the basket I ordered was $119 (plus a $19.99 service fee that’s not disclosed up front). They instead delivered a bouquet of cut flowers that looked like the $39 bouquets on their site. After many calls and emails, they said the best they could do was refund $50. This is the worst customer service I’ve experienced in a long time. I hope this review prevents other customers from experiencing the same frustration. Stay away from this company!

15 March 2026
Unprompted review
Rated 1 out of 5 stars

Flowers for Mother

I ordered flowers for my Mother's 89th birthday. This company took my money immediately. Several hours later I received an email stating they could not fulfill my order. They got my money though! Dirty dogs!

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Substituted everything in my…

Substituted everything in my arrangement and it looked nothing like the picture that I was supposed to be ordering.
Also said Free Delivery but added a $18.99 service charge.
Picture was supposed to be 18 Premium Roses and instead they used 12 roses that died within 3 days.
Picture featured a Ruby Red Vase and they substituted a cheap clea glass vase.
I attempted to resolve my dissatisfaction with them and they simply told me to go back and read the fine print.
NEVER USE this company for your loved ones flowers.

Dr. Paul Northup

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Get Well

I ordered a standard bouquet for my bff and they delivered them today, I didn't read the reviews till after I placed the order and they were a bit pricey...I read the reviews and thought I would get scammed but I didn't. The flowers are so pretty and she loves them...

20 March 2026
Unprompted review
Rated 1 out of 5 stars

If possible to give zero stars I would

If possible to give zero stars I would. Order never delivered. I have been calling for three days and I'm being told it takes 48 hours to close investigation. I don't want the flowers anymore, just a refund but I can't be refunded until upper management approves?! Terrible negative 5 stars. Do Not Waste your time!

17 March 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE SERVICE

I ordered a large arrangement for a funeral. They were to be delivered to the funeral home the day before the funeral. I called the funeral home the morning of the funeral to ensure they had arrived and they had not. I called Ruth's to find out why they weren't delivered and they told me it would take between 4-8 hours to do an inquiry. The funeral was to take place in less than an hour. The flowers did not make it to the funeral and to add insult to injury, once they were delivered to the funeral home, the family had to make a special trip to pick them up as they had already concluded all of their business with the funeral home. I asked for a discount and was given the run around. Extremely unhappy with the service. WOULD NOT RECOMMEND.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Roses

I ordered 45 red roses plus 1 white rose for our 44th Wedding Anniversary (a long story). Although a little pricey, the flowers were beautiful and delivered as I specifically asked them to be. My wife was absolutely thrilled with them! They lasted just over a week and were regretfully disposed of. Given the number of negative reviews, it appears I dodged a bullet on this order!

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Floral disaster

I ordered flowers for my dear sister who just had brain surgery. Unlike most complaints listed here about this company, which is a call center, these people don't even do the floral pieces, they send them to other local florists My was sent to Smith's Florist and it looked like a 12 year old made this arrangement. I am a funeral director of over 30 years, I know flowers. There was all of 10 flowers in it (I chose the deluxe size). A $100 arrangement isn't what it used to be apparently. It was delivered to my sister, but after the phone call to them they too told me they would get back to me after they "investigate" the matter. As it was more important to me that a floral arrangement went to my sister to brighten her day, I call Lakeside Florist and they were so professional and understanding and really took the time to understand what I wanted sent. Stay away from Ruth's Roses IT IS A SCAM and beware of Smith's florist as they are terrible at floral arrangements. The woman I spoke to on the phone, lacked all professionalism, offered no solution to the problem and lacked class all the way around. Disgusting. My next stop will be the Attorney Generals Office and the BBB.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!

Ordered flowers, candy, and balloons to be delivered to my daughter's school for her 13th bday. They didn't deliver them, and when I called they lied and said they did. Several emails later, they are still lying and saying they were delivered, but keep changing the time that they were delivered.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

First the say they are a family owned…

First the say they are a family owned business in Tarpon Springs. I ordered flowers to be delivered to my sister who was grieving loss of a loved one. They assured me flowers would be delivered that day. I called them 5 times to check on status of delivery. Every time it was a different person. They said I can see you talked to a colleague and we will call you back. Never did. Called back response is we have to wait until we hear back from delivery time. Flowers not delivered and they could not have cared less. Dispute started with my credit card company. My bad for not reading reviews first. Please do your due diligence. Do not use this company. A scam.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

They sent a cheaper version - 12 roses vs 18 which is what I ordered

I ordered a premium 18 rose package that retailed for $132 and I upgraded $4.99 to get a full card sent with my message to a friend that I really wanted to make a special surprise.

What was sent was a 12 rose package that retailed for $82.99 and they didn't include the card I upgraded for. They had a folded paper that was addressed to me, the sender!

When I inquired that about the issue and I understand if there might have been an error. They only covered $20 of a refund versus the difference of the two different product offered which was $53.99!

All of this they charged an $18.99 service fee. This was no service, they got the order wrong and they failed to be accountable. I highly caution from using Ruth's Roses for anyone thinking of sending something special to someone. This is a first time in a long while, that I've encountered this level of poor customer service from paying a super premium price on a service.

11 March 2026
Unprompted review

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