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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, making interactions pleasant and efficient. Many people highlight the excellent service, noting its efficiency, clear communication, and the smooth user experience provided. Reviewers frequently mention the company's reliability and thoroughness in delivering their services. However, some people mentioned a slight hiccup with one of the trainers due to logistics and timing, and a few others noted issues with the internal communication within the office.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency,... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being punctual,... See more

User experience

Customers had positive experiences with the user experience. Reviewers consistently praise the clarity and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Safe I.S. provided a great fire extinguisher training session that was smooth, timely, and well organized. Nick did a fantastic job as the instructor—he was friendly, engaging, and packed with helpful... See more

Rated 5 out of 5 stars

The fire marshal training was solid and worth the time. The trainer knew the subject inside out and kept things clear and practical. No pointless filler, just the stuff we actually need to deal with... See more

Rated 5 out of 5 stars

We have been using Safe IS for regular fire alarm and emergency lighting tests for quite some time now. Just recently, they have also carried out a Fire Risk Assessment at our offices. I can honestl... See more

Rated 5 out of 5 stars

We have recently used Safe I.S Ltd for a Fire Risk Assessment. They were punctual, efficient and knowledgeable. Today they have wall-mounted fire extinguishers and conducted emergency light testing. S... See more


Company details

  1. Fire protection service

Information provided by various external sources

Safe I.S. offer Fire Protection & Safety Compliance throughout the UK; our qualified professionals Train, Assess and Service almost all Health & Safety Systems enabling clients to be insurance and legally compliant.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
4-star
3-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect 5* Experience

The instructor was a former firefighter and was incredibly knowledgeable. He was able to confidently answer any question at all which we gave him. This was a five star experience.

4 August 2022
Unprompted review
Rated 5 out of 5 stars

Safe I.s

I contacted Safe I.s. Ltd to carry out fire risk assessments on our 4 Optical Practices. throughout the process they were really professional and helpful and got us booked in really quickly. Joe Claydon carried out our assessments! he was really good efficient and friendly! gave us loads of advice and we can contact him if we need anything! Thanks for a 5 star service ⭐️⭐️⭐️⭐️⭐️

10 August 2022
Unprompted review
Rated 5 out of 5 stars

Training was excellent

Training was excellent - Tony who delivered our training was ex-fire service, and gave us some great advice on fire safety as well as the training itself. Arranging the training with Safe I.S. was very easy, and the communication both before and after the training was great. Would definitely use them again!

9 August 2022
Unprompted review
Rated 5 out of 5 stars

Fire Warden Training

Safe.I.S. were easy to deal with and extremely quick to respond with a quotation and answering subsequent questions prior to order placement. They were able to offer training at a short lead time and on a day that suited us.

The fire warden training was informative, easy to follow and well delivered by the trainer. It was useful to have a hands-on extinguisher demo, which we have not received in the past.

26 July 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I have used safe I.S for the last 4 years and i have always found it to be easy from booking sessions to the instructors they provide. Always a high standard of education to my employees and excellent communication from all sections of the business.

22 July 2022
Unprompted review
Rated 5 out of 5 stars

Great service from Safe I.S.

Great service from Safe I.S.
The fire safety trainer they sent was very knowledgeable and engaging. Email communications with the team were timely and helpful. We would recommend them for business training.

15 July 2022
Unprompted review
Rated 5 out of 5 stars

Professional service start to finish

Professional service start to finish. Fire Risk Assessments carried out for two premises. The risk assessor took the time to explain his observations clearly whilst carrying out the assessments. Reports were compiled in a timely manner and subsequent quotations for remedial work sent over in due course. Reasonably priced and good quality reports which are easy to follow and implement next steps. Would recommend.

4 July 2022
Unprompted review
Rated 5 out of 5 stars

I highly recommend Safe I.S

I highly recommend Safe I.S. Ltd who provided our business with Fire marshal training, which was carried out by Wayne Porter. Wayne is highly experienced trainer in the field, provided 3 excellent Fire marshal training sessions leaving all our staff feeling confident in their roles, good understanding of fire/evacuation procedure and confidence using a fire extinguisher using the correct one if needed. Two of the sessions were out of hour sessions to accommodate our shift patterns which I really appreciate. All fully trained and great value for money.

13 June 2022
Unprompted review
Rated 5 out of 5 stars

Informative training

A very easy booking experience of Fire Warden training to include practical fire extinguisher element; our trainer Wayne presented with enthusiasm, encouraged participation and explained well throughout. Would recommend to all.

7 June 2022
Unprompted review
Rated 5 out of 5 stars

We used Safe I.S

We used Safe I.S. for our Fire Risk Assessment, when contacting them the staff were really polite, friendly and helpful, they booked an appointment for an assessor to attend our site at a convenient time, they even sent an information leaflet to explain the process, which was clear and concise. The assessor arrived on time and was very approachable and professional, we received our report with no problem what-so-ever and are very pleased with how everything was dealt with efficiently and effectively. I would definitely recommend them to fellow customers and suppliers.

1 June 2022
Unprompted review
Rated 3 out of 5 stars

Very good course, back office planning not so great.

The actual course and trainer was very good, the planning of the course and repeated cancellations was not.

13 April 2022
Unprompted review
Safe I.S. Ltd logo

Reply from Safe I.S. Ltd

Thank you for taking time from your day to leave us a review Mark, it really is appreciated.

I have looked through the booking record, and I can indeed understand your frustration.

Regretfully, the trainer who was booked for your course left the business at extremelly short notice after being with the business for 2 years. We worked tirelessly to try to ensure this did not effect any existing bookings but unfortuntley we did have to cancel a confirmed date for your training and re-book the course for a later date. We can totally understand the frustration caused by this of this and can only apologise for any inconvenience.

We did move the course a second time, but this was at your request.

On the other hand, I am of course glad to hear you were happy with the training. If we are lucky enough and you decide to use our services again, hopefully, we get to prove it was a one-off situation.

I hope the explanation above goes some way to providing a better understanding of the situation however if you would like to discuss the matter further, please do not hesitate to get in contact with me.

Have a great day
Liam Peskett
Sales Director

Rated 5 out of 5 stars

Superb training and support

We found the training to be extremely informative and worthwhile. Our trainer Tony, presented with enthusiasm and kept great contact with all of us even though the training was done virtually.
All round it was a pleasure dealing with Safe I.S. Ltd and we would highly recommend to anyone.

1 March 2022
Unprompted review

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