Safelift Uk Reviews 108

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, most reviewers were let down by their experience overall. Many customers reported issues with their orders, frequently receiving incorrect or worthless items instead of the products they purchased, such as car jacks or ladders. The delivery service was also a major point of dissatisfaction, with many experiencing non-delivery, packages sent to incorrect or non-existent addresses, or items supposedly delivered but never received. Reviewers consistently noted a complete lack of response from the company, with emails going unanswered and customer service being unreachable, leading to significant frustration and disappointment. This lack of communication extended to tracking information, which was often unavailable or inaccurate, further exacerbating the negative experience for many.

What people talk about most

Order

Consumers report highly negative experiences with their orders, frequently describing the company as... See more

Product

Users describe negative interactions with product, with many reporting that they ordered items like car... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service, frequently reporting that ordered... See more

Customer communications

Clients share negative opinions on contact, with many reviewers reporting significant difficulties reaching... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a complete lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ordered one of their car jacks, their trick was to put an undeliverable address on whatever package (likely tiny & not the jack), it thus got returned by Royal Mail. Four emails later & no replies,... See more

Rated 1 out of 5 stars

Like others, placed order for 4 step ladder (£34.97). Since had notification of delivery on 16th July - Not delivered. Tried to email them & email bounced back. Website also taken down. Like someone a... See more

Rated 1 out of 5 stars

Oh, I wish I’d read the trustpilot reviews before I ordered my stepladder ladder. Silly me. Safe lift don’t even bother to respond so now fighting to get my money back through Nationwide that seems... See more

Rated 1 out of 5 stars

Scammers to the extreme avoid at all costs same experience as others, wrong address and incorrect goods. Never reply to emails. my delivery driver knows my postcode and knew that number on parcel did... See more



Contact info

1.2

Bad

TrustScore 1 out of 5

108 reviews

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Rated 1 out of 5 stars

Don’t buy from them

They are scammers - the product never arrived!!
Mine was supposedly delivered at 03.14am!!
They don’t answer emails or messages!
Can’t get a refund!
Next step Small Claims court!!

24 May 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a Safelift Pro car jack from…

I ordered a Safelift Pro car jack from these scammers. At the time I thought that advertising through Facebook and using Shopify, this company would be genuine - it wasn't. The money was taken by Shopify who say they don't deal with scammers but refer my comments / complaints to SafeLift and wont deal with them directly. My address, like others, was changed but not enough for me not to get the delivery. A cheap worthless cross and chain arrived. I have sent emails etc - no reply.
TOTAL SCAMMERS - AVOID AT ALL COSTS!!!!!!

5 July 2025
Unprompted review
Rated 1 out of 5 stars

Safelift PRO are the scum of the earth

Safelift PRO are the scum of the earth. They are nothing but online criminals, taking money then not delivering the goods.
I ordered a Electric 5 ton Car Lift Jack Kit.
I have sent then numerous emails over the past few months, requesting where my goods are (paid for in good faith) and have not received any response back.
I tracked the number they gave me, which said it had been delivered to a address on my road that does not exist.
I contacted the Carrier (Yun Express) who said they no nothing about a package for me, as the tracking number does not correspond to anything. They also told me that Amazon do the last few miles of a delivery. I contacted Amazon who said yes they had delivered to house number 4330. There is no such number on my road. The houses on my road only go to 193. The address I gave was correct on my order form.
One of these companies or all of them together are running one big scam and taking peoples money in return for nothing. Be Very Aware who you buy from.

6 July 2025
Unprompted review
Rated 1 out of 5 stars

These are total scammers!!!!

These are total scammers!!!!!
SAFELIFT.
SAFE RIP-OFF MORE LIKE!!
I’ve joined the bunch of trust pilot bad review list😡
DO NOT BUY FROM THESE OR YOU WILL GET A TWO BOB NECKLACE!!!

6 July 2025
Unprompted review
Rated 1 out of 5 stars

Total scam beware!

Total scam beware!! Ordered Some steps never arrived and can't get in with them either by phone or email.
Do not buy anything of this company!!!

2 July 2025
Unprompted review
Rated 1 out of 5 stars

Utter scam

Utter scam
I ordered stepladders.
They delivered a worthless small chain to the wrong address and then won’t answer emails. Amazon are the last mile carrier but they refuse to be involved.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a cordless cultivator

Ordered a cordless cultivator, correct address on order delivery was sent to a different number in my street which doesn’t exist ,I rearranged delivery when it did arrive a small jiffy bag with a silver looking ring in.I have sent numerous emails with photos no response.Total scam gives other mail order companies a bad name wouldn’t advise anyone to order off them
Wish I had read reviews before ordering
SCAM

13 June 2025
Unprompted review
Rated 1 out of 5 stars

I ordered portable shower from this…

I ordered portable shower from this company, I tracked its location, it stated it had been delivered, but I was in all day and I have a ring camera which shows no one arrived at my door. I e sent two emails but received nothing back from them, I will continue to chase this up as I refuse to be scammed by companies like this. DO NOT PURCHASE FROM THOSE COMPANY!

15 June 2025
Unprompted review
Rated 1 out of 5 stars

Oh dear I think I have fallen to a…

Oh dear I think I have fallen to a scammer as well ordered a safelift car jack address was completely wrong no response to any e mails says it was a bracelet will not ever use safelift again avoid this company at all costs

3 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Company is a scam!

Support email doesn’t work

Ordered an electric car jack
Te company from China changed my address, can only presume to make it undeliverable
But the delivery man called me and got the correct address
When the package arrived it was a cheap metal necklace. Not very good at lifting my car

Avoid

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Please DO NOT BUY from this company

Please do not buy from this company!

My dad ordered a ladder and was completely scammed and confused when he received a cheap cross necklace through the post.

This is disgusting! The tracking details all indicate that the correct order was shipped, however again an incorrect house number was added to the small package.

2 July 2025
Unprompted review
Rated 1 out of 5 stars

SCAM avoid!!!

SCAM avoid!!!! Gave wrong address number. Local post man knows where I live. Got sent small chain worth 50p. STAY AWAY!!!!!!!!!!!!!Not replying to emails or returns!!

2 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company, scam.

Ordered a ladder, sent from China, possibly, but the address was completely wrong, therefore undeliverable, correct road and postcode, but number changed to 889, only 42 houses in road !! No reply to emails. Bank informed, and trading standards. Avoid this company, it is a total scam.

2 July 2025
Unprompted review
Rated 1 out of 5 stars

Same as everyone else

Same as everyone else - I normally check on Trust Pilot first and didnt so wish I did - complete scam - they changed the number on our address and sent us a cross and chain - lost £34.97!

26 June 2025
Unprompted review

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