Saffron Building Society Reviews 

My wife tried to open an account with Saffron Building Society and she wasted over 30 minutes battling through a clunky, outdated, and frustrating process. The site is just not user-friendly at all.

If something as basic as opening an account becomes a long, drawn-out experience, and after completing the form the system tells you it’s not possible to process and asks you to call them, it really makes you wonder what the rest of their service is like.

This experience gave us zero confidence in this building society, so we’ve decided to look elsewhere. Definitely not worth the hassle.

Once I had gone through the security levels the lady on the phone, Lauryn I believe, was professional and polite and explained the process I was attepting to do before enacting said request.

Lewis Colchester branch. Excellent service, great help with my account

We keep reading about the on line Challenger banks getting service awards. Afraid I much prefer to deal with a society like Saffron where you speak to someone who knows what they are talking about (rather than a ‘ chat bot’). When I’ve had a need to speak to them the team has always been helpful pleasant and knowledgeable and they do what they say they will.

I recently became aware of the new Community Savings range available from the Saffron building Society. We have found it hard historically to locate a suitable account that is available to us. The set up process was very slick and the team at Saffron were there if we had any questions. I highly recommend to any Charities or non-profit organisations.

I have been using the app for 10 months and it can be a bit slow. Today my account was "locked for maintenance". My account is due to mature on 1st March and I'm worried my money will be gone.

I visited haverhill branch and was welcomed by the friendly team, I had questions about my maturing account and the guys were really helpful. They explained my options and I left with a good rate. Thanks

I used Saffron Building Society's live messaging today. I was answered quickly, Molly resolved my issue fast too.
Good savings rate and excellent customer service.

Kendra was incredibly helpful and and sorted my issue within minutes. Very easy and calm and she was so lovely.

Narina was great today at enabling me to access my account, get the app set up and much more! Thank you

Good interest rates and excellent customer service form whenever I've called them. I spoke to Noreena today who was able to help with my query in a completely pleasant and professional manner. Thank you!

Yet another issue with Saffron Building Society! Every time I engage with this organisation there is an issue. Very amateur. Poor technology. Can’t even get the basics right. Only thing going for them is good interest rates, hence the score of 2

Absolutely awful experience with this outfit don't seem to work to any sort of time frame 0 correspondence with customers if your looking for a long wait with no outcome look no further absolute joke of a company avoid at all costs......

I can’t understand the negative reviews I have nothing but great service and experience from all communication regarding my account it was easy to open

I am existing customer and opened another account online it was so easy very happy with also having the option to go into my branch where the staff are amazing especially now that the banks are all closing in the high street.

I tried very hard to open an account. They didn't recognise the bank account I was using for transfers (Barclays!) and their system for trying to pay in money was so hopelessly I complicated I cancelled the account and made a complaint to them. I put my money elsewhere!

Awful service.
Do not do what they say they are going to do.
Never return calls.
Promise to write but don't.
There's always a 'Columbo' moment that prevents them carrying out your instructions despite the fact that they told you the process to follow in the first place!
Been trying to close my accounts with them for 5 months (both in person in branch and on the (un)Help Line), but there's always a reason they can't proceed (they definitely haven't heard of Consumer Duty!!)

I filled in a survey sent to me by email so thought I would leave a Trustpilot review too and am honestly shocked by the low overall rating. I’ve never had a problem in the over two years that I’ve been a member, other than the occasional secure message not sending (but logging into the website seems to get it to send fine.)

My latest experience was opening the Regular Saver ISA, a product that I’m a fan of but unable to get with the majority of those that offer them due to not being a local. The form was posted first class on the 8th, account opened on the 11th and passbook in my hands on the 13th. Very impressive service at any time of year, but the demand for ISAs will naturally be higher at this time making it all the more so.

Would prefer in app applications for non-ISA accounts (was website only the last time I did one) and account funding by debit card (parent is looking for a new account but doesn’t want online banking on their current account) but we can’t have everything. I have recommended Saffron to those I believe they would suit and will continue to do so.

Thank you

Thank you, Saffron, for getting me into this mess...and then disowning any responsibilty.
The parliamentary group took evidence from building society customers who have lost money as a result of Philips' plunge into administration. According to those present, the evidence was 'damning' with customers – nearly all elderly – pushed into inappropriate products.

Building society customers were drawn into Philips' net in the late-2010s when they were encouraged at branches to take out wills – and trusts that would protect their assets (their home and investments) from future care fees and inheritance tax.

Originally, these were provided by sister companies The Will Writing Company (TWWC) and Family Trust Corporation (FTC) – with the building societies receiving commission on each sale they made.

I hope you enjoyed your commission.

Following advice from you, my mother placed her house in a trust with your partner organisation The Family Trust Corporation. She lost ownership of her home, it has cost us in excess of £14k and years of distress to rectify this. Your refusal to engage and talk about compensation, despite pressure from Kemi Badenoch MP to do so, is shameful. Anyone else affected, please contact Action Group Philips Trust on Facebook.