Sage Home Loans Reviews 

Avoid Sage Home Loans / WesLend / Lenox Financial at all costs! They tried to bait & switch when we first refinanced by offering no closing costs, but when we received the paperwork they snuck in all kinds closing costs, hidden throughout the contract. When I questioned the costs they became very aggressive and condescending, which was clearly because they assumed a woman wouldn’t be smart enough to catch their shady practices as their demeanor was much more respectful when they were dealing with my husband. After we finally completed the refi well after the promised time frame, they ran my credit again without my approval and harassed me for months to refinance again so they could sell my loan. They’re definitely up to something shady, as the company name has changed from Lenox Financial / WesLend Financial to Sage Home Loans to God knows what now, and have moved their corporate headquarters to various states multiple times over the past 5 years. They also sent a letter a couple of years ago asking for my signature to change handling of the records of my account but also indicating they had no record of my loan. They offered no further explanation aside from harassing letters and recorded calls, but offered me no way to talk to someone about it. Then I received a letter notifying me that my loan had been sold to a new servicer, with no call or explanation, not even a final statement recording the final balance that was transferred to the new servicer. When we called Sage inquiring about the transaction & requesting a final balance, they couldn’t find any record of our loan. The person we spoke to said they would look into it and call us back by end day of day, but we never heard back. They change their websites with each name change as well, and make you use a bizarre portal, making it really difficult to keep track of your loan information. Absolutely horrible experience, they should be investigated!

For starters, I appreciate that Sage has information available online regarding different rate options without having to go through dozens of phone calls and emails. I worked with Paul Grady at Sage Home Loans on a refinance, and I couldn’t be more impressed with the experience. From the beginning, Paul was incredibly helpful, communicative, and responsive. Even when I initially decided to go a different direction, he was never pushy and he simply asked if he could check in from time to time in case he found me a better loan option.

I really appreciated that he relied on facts and clear information rather than pressure or sales tactics. And sure enough, he later reached out with a better offer. Even if the offer had been the same as the one I was planning on, I would have switched to Paul because the vibes were just better and I didn't feel intimidated or pressured like I did with several of the other companies that I reached out to when I started this process.

Paul’s professionalism, honesty, and genuine commitment to helping his clients stand out. His team was also great to work with. I highly recommend him to anyone looking for a loan!

I had an excellent experience working with Paul Grady on my refinance at Sage. From start to finish, Paul was incredibly patient, knowledgeable, and responsive. He took the time to explain every step of the process clearly, making sure I fully understood my options and felt comfortable with each decision.

What stood out most was how easy and stress-free he made the entire experience. Paul went above and beyond to ensure everything stayed on track and was always available to answer my questions, no matter how small.

I’m very grateful for his professionalism and support — I highly recommend Paul Grady and the Sage team to anyone considering a refinance or mortgage.

I worked with Laura Soderberg at Sage Home Loans to get my mortgage, and she was incredible to work with. So many times I had questions or issues, and she was able to help every time. Everyone on the Sage team was responsive and helped me get a great rate as well. I highly recommend!

Sunny was extremely helpful and knowledgeable, very responsive and helpful even on Holidays, if working with this lender, make sure to ask for her, if you get assigned to someone else call them and request Sunny Medrano works on your file.

First time home buyer here and she made me feel secure every step of the way

I tried applying online with Sage Home Loans over a month ago (13Sep25) & have yet to be able to figure out how to contact anyone there (21Oct25). I've tried phone numbers I find online, but no one ever answers. I uploaded all requested documents over 4 weeks ago & it says the next step is to talk with my loan officer, but I can't (for the life of me) find out how to make that happen! I try to connect online, but always get the message that no one is available at this time. Some of the fields that are required to fill out on their site when trying to connect with a loan officer are blank, unlabeled fields... I finally figured out that they are for our name. Website is trash. Doesn't work right. It shouldn't be this hard. I thought we would've closed a couple weeks ago. I'm done trying. Called my old broker last night. He always treated us right. Should've went with him in the first place.

Matt Scheppmann especially but every person I worked with was extremely nice, responsive and proactive in helping me to handle every aspect of getting my loan from preapproval to closing. Every person involved in the process including the realtors and closing company also commented on how great the experience was and on top of that the rates were extremely competitive in the current market. I will and have recommended Sage to other friends and family because of how easy and seamless this process was.

Paul was outstanding and helped us get through all of the steps for a refinance with Sage. In past experiences, after the initial conversations I've always been handed off to the processor early in the process, never to hear from the officer again. In the case with Paul, even after this handoff he was regularly checking in with me to make sure everything was moving along as expected. If given the opportunity, I highly recommend working with Paul on mortgage financing!

We recently refinanced our home with Paul Grady, and the experience was absolutely exceptional from start to finish. Paul helped us move out of an adjustable-rate mortgage and into a new loan at an incredibly low rate — something we didn’t think would be possible in today’s market.

What really stood out was Paul’s thoughtful, educational approach. He guided us through every step of the process with the heart of a teacher, making sure we fully understood our options and felt confident in each decision. His professionalism, patience, and clear communication made what could have been a stressful process feel effortless.

This refinance couldn’t have been easier, and we’re truly grateful for Paul’s expertise and genuine care. We’ll absolutely work with him again in the future and will be enthusiastically recommending him to all our friends and family.

Thank you, Paul, for making this such a positive and seamless experience!

After a terrible experience with another lender that nearly cost me my home, working with Ruben Almazan at Sage Mortgage was a complete game-changer. From day one, Ruben was open, honest, and incredibly attentive. He told me exactly what to expect, assured me he’d stay responsive throughout the process — and he absolutely delivered.

With only 10 days left to make the loan happen, Ruben not only got it done, but did so on time, with a lower interest rate, lower points, and lower fees than I had been quoted before. His attention to detail, communication, and professionalism made what started as a stressful situation feel completely under control.

What impressed me most was how seamlessly Ruben coordinated with everyone involved — the builder (ACG), Oliver Realty, and my amazing Redfin realtor, Felicia Barber — to bring this home to close. It was a true dream-team effort, and Ruben was at the center making it all happen.

Words can’t express how grateful I am for his dedication and care. He’s earned not only my trust but also my loyalty as a customer for life. If you want a lender who genuinely has your back and delivers results, Ruben Almazan is the one.

I had a seamless experience while refinancing my mortgage.

Bryan Pierpoint was helpful throughout the whole process

Honestly, the worst loan experience possible. Both Joseph Leanard (loan officer) and Gloria Wiltbank ( lead loan processor) should be terminated and reported to the real estate board immediately. Absolutely disgraceful. Worst part is Sage probably won’t make any corrections. Loan Depot was a little pricier but the service, integrity and professionalism beat Sage, hands down! Zero professionalism, zero integrity and probably out of business soon.

Working with Sage Home Loans was an experience I didn’t think I could get from a lender. Laura, my lender, and Dionne, the processor, were both personable and friendly. I was pleasantly surprised by how promptly they responded to my messages and calls. Every step of the way, they worked quickly and efficiently to move me forward in the process.

This was my first time buying a home, and they explained everything clearly and patiently, no matter how many questions I had. I would absolutely recommend them to anyone. I really can’t thank them enough.

Worst customer service I've experienced in over 50 years of buying homes with financing.

Tripp was amazing through the entire process and made it seem effortless

Easy process, great communication. My loan officer and closer were responsive and kept me informed. I can’t believe how quickly we closed!

Overall, super experience.

Provide great savings for loyal customers. Friendly customer service rep and loan officers.

Everything accomplished in a timely manner. All interactions done on line .

These guys take care of business and make the process quick and easy.