Salontotal.com Reviews 

Hello I am completely satisfied with the order. Everything is great. thank you

Great service..Product arrived in good time..Would recommend Salontotal.

High diversity of products - I’m so happy I could find brands rarely available in Europe. Price range is awesome. Fast dispatch and shipping, but customer support organization has many issues and communication looks weird actually.

Case: sucessfully ordered 5 products and after some time received an email from CS agent X that one specific product is not available, but they expect to receive it later that afternoon. If no updates in next few days, I should contact them via email again. Quite usual situation causing no issues, but the way it was handled was weird. I found out that during time of ordering, I had not noticed small notification below order button offering to register my email for informing when its back in stock. A few days later emailed them, asking if they have already received the item which agent X told previously they had expected that afternoon, but was informed by the agent Y, that this time frame is not known. Later was told via email that already 3 products were not available from my order even if one of them was shown as in stock and fully available on the website during the time when they were telling it. Informed CS about it asking to confirm if it’s really not available and received a reply from the agent Z the same cliche reply about restocking time frame not known, seems they did not delve into the question and the issue at all. A few days later decided to take a risk and could successfully order that item and received it. So to summerize:

Problem 1) - bug on the website: It’s possible to sucessfully order and pay for the item which is out of stock. ( Unite hair texturiza spray 227 ml etc. ) Green order button is available and small grey letters below offers to fill in an email for informing when the item is back in stock. Am not sure if it’s a specific feature dedicated for retailers to order stock in advance or a bug, but looks more like a bug.

Problem 2) - customer support does not look wider into the issue and does not put effort to solve the problem from the root cause or to solve related issues. They only care to solve the narrow issue in the ticket and does not look into the context. Later after informing support about the issue that it’s possible to buy the item which is out of stock - nobody cared and it’s still available much later. And vice versa - had informed that the item they told was not available was shown as available - no reaction also. They only repeated cliche reply about restocking time not known. They had to doublecheck it and confirm it’s really unavailable and inform IT department about the possibility to buy items which are out of stock.

Problem 3) - continuing sending emails for the same ticket and having further questions - different agents are assigned who do not read the history of the tickets and do not put effort to know the whole situation. When one person is assigned - he knows the situation better and feels more responsible. From customer experience side also customer feels more secure.

Problem 4) - weird communication - agents did not put efforts to provide with the usual necessary information which is logical - example - agent X had informed previously that one product is not available. Later agent Y informed that 3 products were not available asking if I would like to cancel the order, not naming them. I had to ask myself which of them were not available any more.

Problem 5) - customer support does not answer all questions given via email - just a few of them. Attention disorder issue or work overload/multitask? Example - I asked which products not available and if it’s possible to go further with the order without those products or should I cancel the whole order - it was replied only which exact products not available and nothing about cancelation procedure in general. Yes in a previous email CS agent told 3 products not available asking if I wanted to cancel the order already and I could already guess that partly cancelation was not available as he had not offered it, but if a customer asks something - you need to reply no matter if you have to repeat it or something.

Problem 6) - small edit needed in automatic order decline email sent to the customer. Time frame for refund processing is not mentioned and after a few days I had to contact CS asking when could I expect it.

Problem 7) - update is needed in their order system where customer address is sent to courier agency. Phone is not included to the address. I had to waste my time searching the parcel in local courier company.

Customer support makes up a huge part of business success, so hopefully it will be fixed. Best of luck. It really looks like a nice trustive company having a lot to offer for retailers and personal buyers.

My order arrived quickly and with good communication throughout. After some websites weren't clear about stock or shipping, Salontotal have come through without any issues. Thanks!

I ordered on the website before 1pm and it arrived at my address the next morning. Great service and excellent prices. I have already recommended the website to friends!

Great service, order was shipped and delivered within the week, considering holiday days in-between, let me know step by step where it was from leaving the shop until it arrived at my house, would 100% recommend and buy again

I’ve get the wrong shampoo, not what I ordered.

Everything went smoothly ,from the placement of the order to delivery of the product.

Hi this was the cheapest I could find the steampod and bonus it came with a travel case which is lovely and stylish. I ordered and it came I think 2 days later. My only problem is and I think it was my fault, in that I didn't read the description correctly, is that it comes with an American plug but not a huge issue I bought an adapter for €4 so its not the end of the world. Would defo recommend this website.

Very happy with my purchase of new hair clippers and work very well and give a nice clean close buzz cut haircut

I can give you my opinion about previous supplies of hair care, but I am unable to comment on the current outstanding order as Yodel have failed to deliver it. Having waited in for two days Yodel have now decided that there is no estimated delivery date. Can you please tell Yodel to deliver my goods and I will be happy to respond to you.

Products and prices are competitive and it's great when everything goes well. But as soon as you have a problem, customer service is a disaster. My parcel was lost by the transporter, I had to chase all the time, they wasted my time and instead of shipping a new package, they preferred to wait and in the end my products were of course out of stock for a new shipment. They decided after few more days to reimburse me. After 5 working days they said it would be done. Which was not the case. I had to chase again and now we are 10 days later and I still don't have my money back. And of course no commercial gesture to apologize or compensate the mess. Cheap as you can expect in NL... So I'm done with them.

I highly recommend.I will definitely order more goods soon,Thank you :-)

Amazing service, amazing products!
I ordered one case for my steampod and I received two! One additional as a gift. The order arrived relatively quickly and the packaging was perfect. Thank you!

Great customer service and fast service on Salon total end.
Please change shipping partner (DPD) in Cz, it took them more then 10 days to deliver the package every time for no reason.

Well priced, good quality product.
Excellent delivery time.

My first experience with Salontotal.com. I would highly recommend this company and Cécile Helmink in particular. As my dedicated account manager she made sure my first transaction with Salontotal.com was super smooth and efficient. Stock arrived within a week, packed neat and tidy.