Sameday Courier Reviews 741

One star because minus 10 is not possible. They place all packages in boxes without our consent. Even if the person is disabled and cannot reach the box, they just don't care. It happened to me every time. They place the package in the box, don't send the pickup instructions and expect the deadline for us is still 36h. Obviously for them it's important to recycle these boxes as often as possible. They give the wrong information: the package was about to be placed in a box, but after complaining about the inappropriate address, online it showed the package was moving towards a destination at over 200km away. In the meantime, the support office was insisting the package will shortly arrive at the home address and we should not worry. Let aside our stress, imagine the carbon footprint! And they call themselves "green" and "SAME Day". Life is too short to waste it with disfunctional services, so I stopped using all online shops that use SameDay. And not just me.

Lost my parcel. Complete anarchy in their office in Varna. I will stop purchasing goods from companies like emag and myprotein that use sameday for their deliveries.

If i could give it under 1 star i would've. The package got delivered in Bulgaria for less than 12 days, but "SameDay" took their time to deliver it. It was supposed to get here 10 days before it did and when it finally came (at 21:30) the driver didn't even call us, when we called him he said that he waited for 10 minutes and dipped. The thing is that he said if we dont get the package until tomorrow it is going to be returned back to the sender and that's not all. The package finally arrived and i know it should be paid with card but he gives me one that costs 90 leva and i tell him that this isn't my package but he doesn't let me check the part he had to triple check to be sure. Anyways i pay it and damn right it isn't mine, called him afterwards went there and got my package at last... With 2 weeks delay...

An international delivery that arrived in Ruse on Nov 22nd and was supposed to arrive in Sofia is still missing on Dec 6th. The incompetency is out of this world. Getting renamed to SameMonth they'll probably still not manage to deliver on time.

The worst delivery service in Bulgaria. They were supposed to deliver a package to an address, but instead they left it in some box half an hour away. SameDay do not respond to emails, so the only way to reach them is via an impulse line. After waiting for 10 minutes on the phone, they finally answered that it is impossible to get the package without me personally going to that box. I do not have the time for this, so the order will get shipped back to the store it was bought from. Such a joke, I hope you get bankrupt.

wanted to get in touch with them. i was the client number 189 waiting to talk with an operator. awful.

I’ve been dealing with them for a month now and my order doesn’t reach me and it’s very infuriating. It’s going to their warehouse AGAIN with me never being called or notified and I’m this close storming in there and finding my damn order. They should go out of business cuz even Bulgarian Post Offices have better deliveries and customer services. If you can avoid them ,I strongly recommend that you do

Pathetic delivery company.
My order was returned without my knowledge and with fake reports that the address is wrong.
Poor customer service- won`t call you when you expect a delivery and won`t pick up their phones.

please just disband this company please!!!
Totaly lost company they dont have info about your delivery.They are just random people that dont know what they doing.

As the reviews say in this website, if you want an unpleasant, unprofessional and horrible experience, then you know whom to work with!

Complete horror! I am completely shocked by this company(Sameday Bulgaria), if you can, avoid it completely. I placed an order from Myprotein and my package with number: 1ONB247135732 is traveling from abroad, everything was fine and the package arrived on time in Bulgaria. I received a message from Sameday on November 13 to expect a courier to come then. No one came, nor did I receive a call! On November 15, the same! I called the couriers several times (these are the gentlemen's numbers: 029052689, 029052572), absolutely no one picks up the phone! I decided to redirect the package to a box in the hope that since no one comes to the address, maybe they will bring it to me to a box. But alas, today is November 25 and there is still no package! Last week I called Sameday several times to ask them what was going on, they apologized and said they would get things going, but I still haven't received my package! On top of that, I got a 10lv phone bill because they have a number starting with 07. And I paid for the package in advance. Now I don't have a package, I've been stuck with another 10lv to call them, and I've wasted a lot of time and nerves. Absolutely horrible. If they can't deliver a package that long, then they should compensate me and refund me the money I paid for the goods and the call. Avoid them at all costs, they're complete scammers!

Everything. 2/2 of deliveries had bad experience. First time i had to chase the bus in my town because i couldn't pick up the phone and after a few calls the courier told me he is leaving the town. 2-nd delivery the package was in other town (20km) they told me they can change the adress to my town i said ok and nobody called.

Each time I have to deal with this delivery company there is stress and 0 Customer support! They refuse to cooperate and only say they can't do anything about the situation! I placed an order which is delivered part by part and they placed 1/3 of the order in an "easy box" in a totally different part of the city that has nothing to do with the address that I provided. When I simply asked at least for the order to be delivered to a closer box they told me that they can't do anything. Absolutely useless customer service!

Watchout for Sameday delivery through Vinted, i both ordered and sent parcels in and out from Romania to Hungary, and in both cases, i didn't received the items, or the buyer.
The tracking works randomly ! Avoid !

Customer support is almost non existent! They don't give a damn about you, just your money. They're always late and no updates in application. THIS COMPANY SUCKS! AVOID! I had to spam them with email for half a day in order to get an answer. Don't use their services if you wanna get your stuff fast and want to feel valued as a customer.

They returned my package without trying to deliver.
I tried to call the courier on the provided number I got in the delivery notification. They never picked up, it was constantly "occupied". They did not call me. I was at home the whole day.
In the afternoon I checked parcel tracking on their website, if I can gat further delivery information. That's where I saw they allegedly tried to deliver in the morning and without further notification, they returned my package to the sender.
Naturally customer service is unavailable.

The worst company ever, do not do any orders from it, you will regret it!

I ordered from eMAG with 'Sameday' delivery in Hungary. Turns out 'Sameday' is actually code for 'Same Year, If You're Lucky.' I’m convinced my package took the scenic route — probably backpacked through Europe, got stuck in traffic on the moon, and then took a leisurely swim across the Atlantic. By the time it arrived, I had completely forgotten what I ordered.

Honestly, I was half-expecting it to show up with a full beard and a 'Been Around the World' T-shirt. Next time I want something slow, I'll just send it via carrier pigeon. At least those guys try their best!

Worst courier company ever! Customer service is practically non-existent, you wait 2 hours on a call and for no result or solution anyway, the couriers are not serious, they don't even try to reach you and they return your package back to the sender. You have no one serious to speak with, the complaints you give are in vain anyway, the emails you send are in vain, and your situation which was produced by their fault remains unresolved and you can forget about any kind of compensation or refund, because they simply ignore their customers. As well as the company, their couriers have the liberty to do exactly what they want, and there are no consequences or measures taken for their pour behavior or ignorance. I cannot believe how and why some companies still sign contract with them for courier services, knowing their review score.

I really hope this business goes bankrupt