Cargus Reviews 515

The worst shipping service!!! They tell you that you will have the package shipped today and they make you wait for it the whole day or you will never get the package!!!! Their customer service is crap, no one helps you after 12 pm or 5 pm, not even the online robots!!!!!

Outrageous experience. I’ve been waiting for the courier all day, and it’s almost 9 PM now and nobody has shown up. The app says the package is with the courier, yet the courier is not answering at all. I’ve called over 20 times and no one responds - neither the courier nor customer support.

This is a clear lack of respect for the customer. You end up wasting your entire day waiting for a service that simply never happens, with zero explanation or communication.

Judging by other reviews, this is not an isolated case but a common practice. Avoid this company if you have any alternative.

If I could I wouldn't give even one star. This is the worst company and their staff in Romania are exactly the same.

Cargus is, honestly, one of the most careless and dysfunctional courier companies I have ever dealt with. They have a faulty system, an app that does not work properly, lockers that cannot be accessed, an almost useless call center, and staff who send nothing but generic replies, with no real intention of solving the customer’s problem.

I had a parcel that was already fully paid for and, despite that, I was unable to collect it from the locker because the Cargus app kept showing errors and would not open the compartment. I tried several times, including from another phone, specifically to rule out any issue on my side. The result was exactly the same. In other words, the problem was clearly with Cargus, their app, their system, and their lack of organization.

What is even worse is that, although the company receives complaints, it offers no real solutions. You only get standard messages, formal replies, and vague promises, with no concrete resolution. No one seems genuinely interested in doing their job. No one calls you with a clear explanation, no one offers a quick solution, and no one takes responsibility for the blockage they created. Everything is handled superficially, as if the customer’s time, money, and frustration do not matter at all.

Their call center is a complete joke. You cannot get through to an actual person who can solve your problem. There are only a few automated options, but no real way to reach someone competent. In practice, when their system fails and blocks your access to your parcel, you are completely abandoned.

I made repeated trips for nothing, wasted fuel, lost time, and stood there uselessly for a parcel I had already paid for. It is outrageous for a customer to pay, travel to the locker, and then be prevented from collecting their goods because of defective infrastructure and a company that is incapable of either preventing the issue or fixing it.

The impression Cargus leaves is that they are fully aware of the serious problems in their system, app, and customer service, but they do not treat any of it seriously. Instead of fixing, responding, and taking responsibility, they prefer to leave the customer stuck between technical errors, automated messages, and a total lack of real support.

Cargus not only provides poor services, but also shows obvious disregard for its customers and their parcels. They take money for a service that they are sometimes incapable of delivering properly, and when problems arise, the customer is simply left alone.

I do not recommend them under any circumstances.

How is it possible they have such a low quality website? I can't even search my AWB when I log in. Incredible.

Package not delivered, no notification, just moved into a remote warehouse 20 km away, unbelievable! Support zero!

This is the worst courier service in Romania. The service is so bad that you need customer service. They hang up on the service hotline. And zou need to go to them outside the city. You have to make an account to track or change adress. they want to review my account, so I could not create it. My package went back home.

This was the worst experience ever. The courier simply refused to come to my house, kept dropping calls, and eventually assigned the package to a pickup point in another city. This is the worst service ever.

The company clearly doesn't take their job seriously
I had problem after problem with them
Not only do they lie to you, they also make it impossible to contact them or the deposits in whatever area you are located, the phone lines are always unavailable, the chat bot couldn't be more useless and they never respond to your emails or support forms.

Their services are a headache, many times. It happened to me in the past to receive a different package than the one intended for me, after a wrong relabeling by Cargus, and more recently I received a false notification that an attempt was made to deliver the package, although no one tried or called. Later, when I contacted Customer Relations, they told me that the delivery would be expedited, and the package was sent to the warehouse, instead of the recipient. It's hard with them...they are impassive!

Cargus is the worst service available. 'Home delivery' is non-existent with them; they don't even attempt to reach your address. Instead, they force you to go and pick up your package yourself from their warehouse.

They don't even bother showing up! Instead, they send fake 'recipient not at home' notifications and force you to drive to their warehouse to pick up your own parcel.

Avoid at all costs!

Shame on you!! I have rarely seen such a lack of respect for customers and such aggressive and lying delivery people.

it is imposible to reach them, no contact number and the chat bot is not answearing any of the questions. I hope no one would collaborate with this company in the future,

Bad service . Bad Attitude , not calling the client or not answering when calling back . Dislike the service , NOT recomended

To avoid!
Customer support at lowest quality and the Couriers unresponsive.

Not only they don't deliver, but there is absolutely no channel to contact them. All are false channels. Only chat bots. No way you can talk to someone, to redirect a package, application mimics the AWB search, impossible to work with. Also I encountered false delivery attempts.

Totally dissapointing! i had to wait for a small pack almost 2 weeks. ! i had to call them to remind them to deliver my pack! i asked my money back for the transport...and nobody mind the business to aswer about my request! my oppinion is that such transport companies should not exist!

o parere foarte proasta! o experienta neplacuta! a trebuit sa i sun eu sa le amintesc ca au de transportat un colet! incredibil! astfel de companii nu ar trebui sa existe si mai cer si bani pentru serviciile lor dezamagitoare!

The worst shipping company in the country

Unfortunately have to deal with those horrible people again, sadly DHL uses them as a partner carrier and they got even worse compared to the last time. Now their disgusting chatbot is absolutely unusable and makes everything so you can’t reach a real person. So Cargus improve in terms of creating obstructions for customers, but a people-hating business.

For those who are curious how to reach a real person via chat -> you must have an AWB, enter it, select that you don’t have another AWB and answer yes if you have other questions. Good luck everyone with Cargus, I just wish they don’t exist

I ordered a motherboard from evomag throught emag. Cargus picked up my order and my package went from Bucharest to Baia Mare in one night. Nothing wrong to this point. Then in the morning, around 8:20, the courier picked up my package and started the delivery towards me. I got a massage that my package is going to arrive today, but after 6 hours of waiting, I looked on their site, with the package AWB to see where it is. It said that I rejected it and the courier could get hold of me. I didn't got any missed calls, any massage and I was home all day and no one was at my gate. They returned it to local warehouse. I called call support.
A robot picked up. I asked my question and it just said it is in a warehouse. They also said, if I would like to go to their warehouse to pick up my package. Why am I paying the courier then? Anyway, never trusting Cargus ever again.