Go I've been a loyal customer for a while now, and every new launch brings me back. I genuinely look forward to what Samsøe Samsøe put out next. What keeps me coming back is the combination of clea... See more
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See what reviewers are saying
I have purchased a cardigan in store. It looked lovely and seemed high quality. After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca)... See more
Company replied
Purchased a coat in Copenhagen a few weeks ago and wore it four times max - buttons were popping off, the belt loop broke, the tag came off. I had to pay for alterations. Fuming, I emailed Customer Se... See more
Company replied
I couldn't have had a better experience. Hardly any waiting time on the phone line and quick assistance with my issue. The person who answered my call went out of her way to help me, which I am very g... See more
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Company details
Written by the company
An international fashion brand rooted in Scandinavian simplicity. At Samsøe Samsøe you’ll find a wide selection of both women’s fashion and men’s fashion, online and in stores. Collections transcend trends, drawing on Denmark’s renowned design tradition to result in minimalist, affordable and accessible fashion clothes with a clear Nordic look. Our online fashion store collection includes all you’ll need for the everyday and special occasions, from workwear and elevated everyday styles to shoes and accessories. We aim to give you the best in variety and quality in men’s style and women’s fashion online.
Contact info
3.3
Average
228 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Lost package
The courier lost my package and Samsoe refunded my order eventually. Eventhough I was disappointed in the shipment which officially it is still Samsoe’s responsibility, the customer’s service has always been very reactive and friendly. They were fast in their replies and clear in the communications. Good team there!
7 August 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Keung Li
Thank you so much for taking the time to give us your kind review.
Although you experienced issues with receiving your parcel, we're really happy to hear that you've had a good experience with our Customer Care Team.
We look forward seeing you again at SAMSØE SAMSØE.
I wish you a lovely day ahead,
Julie, Customer Care Team, SAMSØE SAMSØE
Greenwashing at its finest, terrible quality
I bought SAMSOE trousers at a fancy retailer, I have a receipt and all. Trousers for 120 EUR and they lasted to be worn a few times. A brand that is positioning themselves as "sustainable" and "high quality" greatly disappointed me. I emailed SAMSOE customer support about it, as I think the producer and designer is responsible for the product as a sustainable company and should be accountable, offering some solutions. They completely distanced themselves realizing no fault.
I was a loyal customer for many years - no longer! H&M clothes last much longer and are 1/10 of the price. If you are looking for a replacement of the design I recommend "& Other Stories" or "Kauf dich glücklich"!
23 May 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Sara
Thank you for sharing your experience with us.
We sincerely value your loyalty throughout the years and as mentioned in your review, we are committed to provide high-quality products for our customers to enjoy for many years. We are therefore truly sorry that you have experienced issues with your trousers.
We take all feedback seriously and want to address any malfunctions or defects in our products to find solutions and use the feedback to improve where needed.
However, as we mentioned in our email correspondence with you, because the purchase was made through a retailer and not directly with SAMSØE SAMSØE, we don't have access to the purchase and transaction details in our system to process a refund or an exchange. We kindly ask that you return to the retailer where the item was purchased with your receipt, for them to be able to assist you in finding a satisfactory resolution.
Should you have any questions or other concerns, you are always welcome to reach out to us again.
We appreciate your understanding and hope to see you again at SAMSØE SAMSØE.
Best
Josefine, Customer Care Team, SAMSØE SAMSØE
Great customer service 🙏🏼
26 April 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Cristina
Thank you so much for taking the time to give us your kind review.
We're really happy to hear that you've had a good experience with our Customer Care Team. We look forward to see you again at SAMSØE SAMSØE.
I wish you a lovely day ahead,
Best
Julie, Customer Care Team, SAMSØE SAMSØE
Great shopping experience and customer service
I have often ordered from Samsoe: The delivery and booking always went quickly and without any problems. Great clothes and super quality.
Unfortunately, I recently had a problem with DHL: the parcel was not delivered and was stuck in the tracking system and was therefore probably lost.
This was the first time I had contact with customer service: great support and help. I received a proactive update every day and they tried their best in the background. The problem was ultimately resolved. Thank you so much Bayan for your help!
So I can only have positive things to say about Samsoe.
22 April 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Marc
Thank you so much for taking the time to share your kind feedback with us.
We're so happy to hear that our Customer Care team, particularly Bayan, has been helpful in assisting you with your parcel.
Have a wonderful day,
Best
Julie, Customer Care Team, Samsøe Samsøe
fast response
9 April 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Topi
Thank you so much for taking the time to give us your kind review. We look forward to see you again at SAMSØE SAMSØE.
Wishing you a lovely day ahead,
Best
Julie, Customer Care Team, SAMSØE SAMSØE
lovely and excellent service
I sadly lost my jumper on the tube recently. I bought it a long time ago and contacted SS customer care team to see if they had any left anywhere in stock. Bayan could not have been more lovely or helpful. Best customer service I have had in a long time. Thank you Bayan.
15 March 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Charlotte
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team, particularly Bayan, has been helpful in assisting you with your inquiry. We have of course made sure to forward your kind words.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSØE SAMSØE
Reply from SAMSØE SAMSØE
Dear Юлия
Thank you very much for taking the time to give us your lovely review.
We are happy to hear that you are enjoying our brand and we look forward to see you again at SAMSØE SAMSØE.
Wishing you a wonderful day ahead,
Best,
Josefine, Customer Care Team, SAMSØE SAMSØE
Helpful and understanding
I had to return a parcel to smasoe samsoe warehouse in Denmark from a different country (Austria). The kurier unfortunately didn't deliver it properly and had to send it all the way back to me. The Samsoe samsoe customer service was very helpful and understanding, replied quickly and especially extended the refund-timeframe in order for me to resend the parcel after some time had already passed. I was very thankful to the friendly and problem-solving attitude of the customer service.
Nonetheless I think a free return service should be included from Samsoe Samsoe considering the rather high prices of the products. It would probably avoid dealing with a lot of Kurier-related problems for the customers and the customer-service.
5 March 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Ala
Thank you very much for taking the time to give us your lovely review and feedback.
We are happy to have been able to assist you through the challenges with your lost parcel and despite the delivery mishap, we're glad everything was resolved.
We are committed to continually improving our return solutions, and we aspire to provide an even more enhanced return service from your destination in the future.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Best,
Josefine, Customer Care Team, SAMSØE SAMSØE
I had a very good experience with the…
I had a very good experience with the customer care team. I had an issue with the shipping of my order, my order was lost by the delivery service, and they supported me through the process to be refunded.
16 February 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Chiara
Thank you very much for taking the time to give us your lovely review.
We are happy to have been able to assist you through the challenges with your lost parcel. Despite the delivery mishap, we're glad everything was resolved satisfactorily.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Best,
Josefine, Customer Care Team, SAMSØE SAMSØE
Reply from SAMSØE SAMSØE
Dear Hazel
Thank you very much for taking the time to give us your lovely review.
We are happy to hear that you are enjoying our brand and we look forward to see you again at SAMSØE SAMSØE.
Wishing you a wonderful day ahead,
Best,
Josefine, Customer Care Team, SAMSØE SAMSØE
Great brand, great service 👌🏼
Not only one of my favourite brands style- and qualitywise, but also amazing customer service. Keep up the good work!
22 February 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Jill
Thank you very much for taking the time to give us your lovely review.
We are thrilled to hear that you are enjoying our brand and we look forward to see you again at SAMSØE SAMSØE.
Wishing you a wonderful day ahead,
Best,
Josefine, Customer Care Team, SAMSØE SAMSØE
Products look nice but are poor quality…
Products look nice but are poor quality and don't last. Bought a pair of jeans that ripped after a bit over a year; relevant consumer research bodies suggest jeans should last 2-3 years. This doesn't happen with jeans from other brands, and hasn't happened with other pairs of jeans from this brand. There is an obvious quality issue here. Looking at other reviews on here, this appears to be a common problem.
I offered to return the faulty product and requested a replacement. Customer services refused to recognise the issue when it was pointed out to them. They made the absurd argument that they do not need to comply with UK law even when selling in the UK, because they are an EU company, and were unwilling to help.
I would strongly advise against buying from them.
16 February 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Oscar
Thank you for taking your time to give us your review.
We're first of all very sorry to learn that you've encountered issues with the jeans you purchased from us.
Upon reviewing your case, we'd like to clarify a few points. Firstly, we understand your mention of the UK law, and as you were questioning our policy we adhere to EU regulations and standards which our terms and conditions are based on. Nevertheless, we always strive to find solutions ensuring our customers satisfaction which is why we offered you to go and visit our store for a second opinion, where our dedicated staff will have the option to better examine your jeans.
However, we would also like to emphasize that while we aim to deliver high-quality products, wear and tear, as well as accidental damage to the item, are not covered by our 2 year warranty, which was also informed in our previous email correspondences.
Your feedback is valuable to us, and we take quality concerns seriously. We apologize for any misunderstandings there might have been and please don't hesitate to contact us directly if you'd like to discuss this further or arrange for a visit to our store.
Wishing you a lovely day,
Josefine
Customer Care Team, SAMSØE SAMSØE
very good customer service
13 February 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Margalll
Thank you very much for taking the time to share your lovely feedback with us. We are delighted to hear that you enjoyed our service.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSØE SAMSØE
Excellent customer service
Could not locate an item at a store near me and customer service went above and beyond to ensure I was able to receive it. Responses to all correspondences was quick and courteous.
8 February 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Catriona
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team has been helpful with locating your item and making sure that you got the item you were searching for.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSØE SAMSØE
Great experience
Thank you Bayan for helping me so clear, professional, friendly and efficient.
2 February 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Fien
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team and particularly Bayan, has been helpful with your order and we have of course made sure to forward your kind words.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSØE SAMSØE
Poor quality
27 January 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Stian
Thank you for taking the time to give us your review.
we are truly sorry to hear that you have been unsatisfied with your SAMSØE SAMSØE item, as the quality of our products is a top priority for us and our customers.
We therefore encourage you to reach out to our Customer Care team at customercare@samsoe.com with a short description and a photo of the issue, for our team to assist you further in finding a solution.
Wishing you a lovely day ahead,
Best,
Josefine, Customer Care Team SAMSØE SAMSØE
great clothes and service!
first found their clothes on a trip to amsterdam, their product line and customer service is great. look forward to the day they open a store here in the states.
26 January 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Jonathan
Thank you very much for taking the time to give us your wonderful review.
We are thrilled to hear that you are enjoying our brand and we look forward to see you again at SAMSØE SAMSØE - maybe sooner than later in the States 🤞
Wishing you a lovely day ahead,
Best,
Josefine, Customer Care Team,SAMSØE SAMSØE
The customer service was timely and so…
The customer service was timely and so helpful.
Unfortunately, my parcel was missing and I tried my best to find it on my end. I was in contact with Bayan and he managed to resolve the issue by locating the parcel that was misplaced. I got the sense that he was willing to go the extra mile.
Reading previous reviews, I am happy to see that Bayan is recognised very well for his hard work.
23 January 2024
Unprompted review
The service is at the highest level
The service is at the highest level. Bayan helped me solve the payment problem and I was able to buy the jacket. The communication was not formal, but very sincere. This is very valuable. Thank you! The most pleasant impressions!
16 January 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Julia
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team and particularly Bayan, has been helpful with your order and we have of course made sure to forward your kind words.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSØE SAMSØE
Super customer service that help you to…
Super customer service that help you to fins the intens youre looking for! Also the employees in store are super nice and helpful!
17 January 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Charlotte,
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team and Store Assistants have been helpful.
We are looking forward to seeing you again at SAMSØE SAMSØE and wishing you a wonderful day ahead.
Best regards,
Josefine
Customer Care Team, SAMSØE SAMSØE
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