Go I've been a loyal customer for a while now, and every new launch brings me back. I genuinely look forward to what Samsøe Samsøe put out next. What keeps me coming back is the combination of clea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have purchased a cardigan in store. It looked lovely and seemed high quality. After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca)... See more
Company replied
Purchased a coat in Copenhagen a few weeks ago and wore it four times max - buttons were popping off, the belt loop broke, the tag came off. I had to pay for alterations. Fuming, I emailed Customer Se... See more
Company replied
I couldn't have had a better experience. Hardly any waiting time on the phone line and quick assistance with my issue. The person who answered my call went out of her way to help me, which I am very g... See more
Company replied
Company details
Written by the company
An international fashion brand rooted in Scandinavian simplicity. At Samsøe Samsøe you’ll find a wide selection of both women’s fashion and men’s fashion, online and in stores. Collections transcend trends, drawing on Denmark’s renowned design tradition to result in minimalist, affordable and accessible fashion clothes with a clear Nordic look. Our online fashion store collection includes all you’ll need for the everyday and special occasions, from workwear and elevated everyday styles to shoes and accessories. We aim to give you the best in variety and quality in men’s style and women’s fashion online.
Contact info
3.3
Average
228 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best customer service
I had the best customer service experience! 🙏🏼💙
Bayan helped me to be able to track my package, communicate with the logistics company and provide them with the information I had failed to upload. Bayan was always attentive and there was a great flow of conversation.
Thank you very much for all your help, excellent work!!!
17 January 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Josefina
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team, particularly Bayan, has been helpful with your order and have of course made sure to forward your kind words.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSØE SAMSØE
I got really fast help and really good experience to contacting your custom service with Bayan.
I got really fast help and really good answers. Bayan for Customer care team helped me and searched that dress which i serchad for. That saved my weekend. Thank to Bayan, and samsoesamsoe to train your employees this good.
12 January 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Emmi
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team, particularly Bayan, has been helpful with locating the right item for you. We have made sure to forward your kind words.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSØE SAMSØE
More an a good experience with the…
More an a good experience with the service offered of the samsoe team.
I’m very grateful for your help and dedication.
Than you vey much!!
Anna
12 January 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear MAYOL,
We sincerely appreciate you taking the time to share your wonderful feedback with us and we are happy to hear that our Customer Care team was able to assist you effectively.
We are looking forward to see you again at SAMSØE SAMSØE and wish you a fantastic day ahead.
Best regards,
Josefine
Customer Care Team, SAMSØE SAMSØE
Trying to solve an issue with the…
Trying to solve an issue with the carrier - the customer service very helpful 👍🏻
11 January 2024
Unprompted review
Reply from SAMSØE SAMSØE
Dear Kristine
Thank you very much for taking the time to share your lovely feedback with us. We are delighted to hear that our Customer Care team has been helpful upon contact.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSØE SAMSØE
Reply from SAMSØE SAMSØE
Dear Caroline
Thank you very much for taking the time to share your lovely feedback with us. We are delighted to hear that you enjoyed our service.
We are looking forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSØE SAMSØE
5 STARS customer service
12 December 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Lea
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team has been helpful upon contact.
We look forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, Samsøe Samsøe
Recently
Recently, I ordered the Sera coat online. I was very pleased with the coat and wanted to wear it, especially with the colder temperatures now. However, I discovered that the coat was unfortunately damaged on the side. I emailed the customer service with this problem, with attached some photos. They responded within 1 day and told me that I could return the coat and order a new one. What a great service! I would order here again definitely.
27 November 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Sergine
Thank you very much for taking the time to share your valuable feedback with us.
We are delighted to hear that our Customer Care team has been helpful in finding a solution with your coat.
We look forward to see you again at SAMSØE SAMSØE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, Samsøe Samsøe
10/10 Customer Service + Great Product
I ordered a jumper to be sent to me in the UK. The courier company website showed a problem with my delivery address and stated that it couldn't be delivered so I contacted Customer service at Samsoe for assistance. I was fortunate to have Cecilie look into the problem and she responded to me immediately with information that allowed the situation to be resolved. The issue was with the carrier, not Samsoe. I was offered a voucher for my next purchase which I've now used. I would like to make sure Cecilie gets recognition from the company as she's an absolute asset to the organisation. She's a star ⭐️. I will make future purchases with complete confidence knowing that I'm dealing with an ethical and responsible retailer. (and I love my purchases).
23 November 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Jude
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team, particularly Cecilie, has been helpful with the issues regarding your delivery. We have made sure to forward your kind words.
We look forward to see you again at SAMSØE SAMSØE and we wish you a wonderful day ahead,
Josefine
Customer Care Team, Samsøe Samsøe
Cheapest piece of clothing I ever owned
I bought a sweater 145$ CAD. On the first wash I put a very gentle stain remover (that I normaly use on silk) on a small stain. Now after one wash the neck is all curly and where I put the stain remover all the color is gone. So now its a green sweater with a huge white stain. It is the cheapest piece of clothing I ever owned and a huge waste of money
26 October 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Antoine
thank you for sharing your feedback with us.
It is indeed our mission to provide long lasting quality styles for our customers and I am therefore very sorry to hear that you have experienced issues with your sweater.
You are welcome to contact us directly on customercare@samsoe.com with some pictures of the issue, so we can help and assist you further in finding a solution.
We apologise for the inconvenience caused by this and wish you a lovely day,
Josefine
Customer Care Team, Samsøe Samsøe
Amazing shop
Amazing shop! I lost my jacket and they came with a solution to give me a voucher for a new jacket. Thanks so much.
24 October 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Marcel
Thank you so much for taking the time to give us your lovely review.
We are happy to hear that our Customer Care team member was able to help resolving the issue with your jacket.
Thank you for sharing you experience and we look forward to see you again at Samsøe Samsøe.
Have a lovely day,
Josefine
Customer Care Team, Samsøe Samsøe
The customer service experience has been amazing!
The customer service experience has been amazing. I have been dealing with a customer care agent called Cecelie and her prompt replies are admirable.
9 October 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Mahmood
Thank you so much for taking the time to give us your lovely review.
We are happy to hear that our Customer Care team member was able to help resolving the issue with your order.
Thank you for sharing you experience and we look forward to see you again at Samsøe Samsøe.
Have a lovely day,
Josefine
Customer Care Team, Samsøe Samsøe
Quick response to a clothing design…
Quick response to a clothing design question
30 August 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Michael
Thank you very much for taking the time to give us your feedback - this really means a lot to us! We hope that we were able to help you find the perfect item and we look forward to see you again at Samsøe Samsøe.
Have a wonderful day ahead,
Josefine
Customer Care Team, Samsøe Samsøe
High price, poor quality
Bought a dress of 170 EUR, could only wear it once since the fabric totally frayed out and the lining ripped through. Customer service was not helpfull. On their website they claim to make clothes that can be valued for years to come, not true at all.
24 April 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Marthe
We're sorry to hear about the issues you've faced with the dress. We appreciate your feedback and are disappointed to learn about your experience. However, upon reviewing our records, we couldn't find any inquiries from you in our customer service system regarding this matter.
We take the quality of our products seriously and want to ensure your satisfaction. We would greatly appreciate the opportunity to assist you further and find a suitable solution. Kindly reach out directly to our customer service team at customercare@samsoe.com with more details about your purchase, and we'll work together to address your concerns.
Please note that replies sent to our automated emails (such as order confirmations, newsletters etc.) is sent from a no-reply email address and will not be received by us.
We apologise for the inconvenience and look forward to hear from you.
Josefine
Customer Care Team
Samsøe Samsøe
I ordered an item which I paid €20 to…
I ordered an item which I paid €20 to have delivered to my address. When it hadn’t arrived 12 days later-I contacted them by eMail. They forwarded a copy of the GLS Tracking Screen showing it delivered. I reverted saying I hadn’t received it and they suggested I check with my neighbours.
I checked with all 11 fellow neighbours -no result.
Next afternoon, I found it dropped off at my neighbour’s door -lying in the rain, with an inadequate address on it.
I eMailed Samson & Samson Customer Care again, attaching a copy of the ‘wrong’ address and a copy of the Invoice inside the package with my correct address asking them who was responsible?
They responded to the effect ‘nothing to do with them’……
I am so angry, disappointed and can hardly believe how debonair and indifferent they are….
NEVER again will I support such a shoddy Operation-SHAME on their supposed ‘Customer Care Team’ who don’t care at all.
2 August 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Hanora
Thank you for taking your time to give us your feedback.
We sincerely apologize for the inconvenience you experienced with your recent order and for the miscommunication with our team, as we also expressed in our email correspondence with you. We understand how frustrating it must have been for your order not to arrive as expected.
After thoroughly reviewing your case, it is evident that there was an issue with the delivery of your order, for which we are genuinely sorry. While we make every effort to ensure the smooth delivery of each order, there are times when unforeseen issues can arise due to the high volume of shipments that we and our carriers handle daily. Despite these challenges, we take full responsibility for rectifying any mistakes that may occur.
We want to assure you that our team is fully committed to resolving such situations and assisting our valued and loyal customers. We are therefore glad that we were able to find a resolution on the issue in the meantime, which were also expressed in your last email to us.
If there is anything else we can do to assist you, please don't hesitate to reach out to us directly via email. We hope to have the opportunity to see you again at Samsøe Samsøe and provide you with a better delivery experience.
Wishing you a wonderful day,
Josefine
Customer Care Team
Samsøe Samsøe
I had some issues with a delivery of my…
I had some issues with a delivery of my order but the customer service team was extremely helpful and sorted everything out with the carrier. They’ve always been so helpful when I’ve had questions regarding my orders. Excellent products and excellent service!
1 June 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Cecilie
Thank you so much for taking the time to give us your feedback - this really means a lot to us! We are always happy to help and look forward to see you again at Samsøe Samsøe.
Wishing you a wonderful day 🌸
Josefine
Customer Care Team, Samsøe Samsøe
Customer service sadly lacking.
As per other customers' experiences below, S&S sent out a parcel to the wrong address. I am at 196 and it went to 19. They asked me to go to the "neighbour" to see if my parcel was there - but it was a mile away - hardly a neighbour! And it was a commercial office and never open. I visited no 19 twice to no avail. I called the organisation that had space there but they said they don't have the parcel. I was in touch with S & S customer care several times to update them but they said they would give me a refund after a Parcelforce investigation. They then asked me to sign a disclaimer to say I hadn't got the item - which I thought was really rude given this was not my fault. I felt that the whole customer service experience was lacking unfortunately - with the onus on me to find the parcel.
Update: I now have my refund.
25 May 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Liz
Thank you for taking the time to share your feedback. We first and foremost apologize for any inconvenience you have experienced regarding the delivery of your order and we understand the frustration caused by the misdelivery.
Upon reviewing your case, we can confidently say that a reply was sent to you by email the next day after we were contacted by you(Thursday), where our Customer Care team was actively assisting you on trying to locate your order. Furthermore, we made sure to send you updates during the week, including information on how to proceed with the situation to find the best possible solution for you.
Our standard procedure requires us to follow up with the courier service and conduct a thorough investigation which can be up to 10 days. This is to ensure that we give the courier service a chance to locate your parcel and hopefully to redeliver it, before we proceed to mark the parcel as lost. For the courier service to do so, a Solemn Declaration signature is required, which was carefully explained in our previous email to you.
However, recognizing the circumstances and the impact on your experience, we decided to expedite the process and issue a refund to you, before the completion of the investigation, as we informed you by email yesterday. This is not our usual practice, but we wanted to ensure that you received the best possible service in light of the situation.
Which was also informed in our email correspondence, a standard investigation period with the carrier in UK is normally 10 business days; however, we find it reasonable that we were able to reach a resolution and issuing a refund within 5 business days from the day you initially contacted our Customer Care team.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us directly. We hope that you will continue to enjoy our brand and hoping to see you again for a better experience.
Wishing you a lovely day,
Josefine
Customer Care Team, Samsøe Samsøe
Very positive customer service…
Very positive customer service experience with Cecilie when a return/ refund was later than expected. Clear and friendly communication and follow up.
Quality and price of product i bought meets expectations. Happy with the overall experience i had with the brand and webshop of Samsoe Samsoe
23 March 2023
Unprompted review
Reply from SAMSØE SAMSØE
Dear Jeanine
Thank you so much for taking the time to give us your amazing review.
We are truly happy to hear that you are enjoying our products and shopping with us. We will make sure to pass your feedback to our customer care team member.
Thank you for sharing your experience and we look forward to see you again at samsoe.com.
Have a lovely day,
Josefine
Customer Care Team, Samsøe Samsøe
Great customer service
I had a very positive experience with Cecilie from customer care, after a short dispute about a stain on a delivered item and how it got there...
Thanks for being customer centric!
23 March 2023
Unprompted review
Great customer experience
Really positive experience where Samsoe Samsoe retroactively applied a 10% discount which I had been unable to apply to the purchase on the site...and they were super quick and nice about it!!!
17 March 2023
Unprompted review
I really want to love that brand… but
I really want to love that brand. I love their design and have been buying consistently and I have been a loyal customer.
I take really good care of every item I buy from that brand (I mean they are not cheap ! So you gentle wash, and care) but every time I have been disappointed.
My majan shirts seams starts to break and cause holes
My Milly shirt seams have loosen and the fabric end looks like an old rag now :(
And my last buy, the ANOUR wool sweater has a whole between the seam of the sleeve and the arm.
Overall the seams do not hold! That’s for me a prove of bad quality clothing and should not happen for such pricey items… :(
14 March 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.