Samsungwarranty 

After being a loyal Samsung customer for years I will no longer buy any product from them. My partner bought a Samsung Frame TV late 2019, with an extended 5 year warranty. TV no longer displays a picture and connect box keeps clicking. Despite the device being registered on his account and having evidence of purchasing the warranty, Samsung refuse to repair or replace the TV or even deal with us. They are insisting that we quote a code from an email supposedly issued after registering the device and warranty. Of course we never received this email and there is no indication on any paperwork or communication that such as email should have been issued or would be needed for any claim. We will now be submitting a claim via our credit card (s.75 Consumer Credit Act) and complaining via the Ombudsman. Avoid at all costs.

I am extremely unsatisfied with Samsung’s product and service. The worst washing machine and after sales service ever experienced in 36 years!

The washing machine we bought two years ago has been making holes in T-shirts for an year and after months (from early December 2021 to middle of May 2022) an engineer was sent by Samsung to inspect the machine. He told me that it is due to a design defect because clothes get stuck to the tumble which spins too fast (there is no choice of 1000 spin speed) and since it is made with many dented parts the softer clothes made of cotton get ripped off by it.

Rather than acknowledging that what he called a design defect is a product defect the engineer told me that I should have checked the labels of the clothes because on the labels it’s advised the maximum spin speed that clothes can take which is actually a wrong information and I double checked it. Moreover after advising me not to buy another Samsung washing machine in the future he left and on that day I received an email from Samsung that everything was solved and they would close the file.

Despite the fact that I lowered the spin speed as advised (now clothes take a very long time to dry but at least it is summer) I still found holes in T-shirts and when I tried using a washing bag following the advice of the engineer that one was ripped too.

I contacted Samsung again asking a new investigation into the problem and providing them with new pictures of the damage and after more than three weeks in which I spent hours on the phone with different people of Samsung customer service (you have to chase them, then they put you on hold for ages on each call) I was finally told that because the engineer had found no fault the case was closed and I had to live with the washing machine making holes in my clothes because the engineer confirmed it performs according to specifications. I asked whether in the specifications they have enlisted that the washing machine damages one’s clothes and the only answer I received was that they understood my frustration.

Obviously because the engineer sent by the third party is paid by Samsung and his company does not want to lose the contract with Samsung he has written on the report that everything was fine despite admitting to me that the clothes are ripped off by the tumble due to its design to make it spin faster and be more ‘technologically advanced’. Moreover the customer service seem to be paid to treat the customer as an ignorant and push them away without taking any responsibility for issue related to their products since that would imply an action from Samsung.

I am extremely unsatisfied with Samsung’s product and service. The worst washing machine and after sales service ever experienced in 36 years!

Called Samsung today and they don't understand what you are asking them. Bought my washing machine and the DC button is coming on tried to call for an engineer to come out and they don't understand me. How can I proceed when the call centres are based in places that people cant speak or understand English. They are very polite but that's not the issue its no good being polite if you can't reslove or deal with the issues people have.

Our £750 washing machine lasted 3 years and now needs a £260 repair to fix the digital display and will no longer power on. According to the maintenance team for Samsung, it’s not unusual for these machines to have problems with the digital display and with something else. As expected Samsung cannot find the warranty. This washing machine was an expensive choice!

Brought samsung washing machine and after 5 months smelt burning turned out the plug overheated and melted the plug socket and stopped the machine working. Samsung took over 3 weeks to repair which meant I spent a lot of money in the laundrette which samsung refused to reimburse me, even though I have the 5 year guarantee. Poor service from a big company.

We have a Samsung washing machine which came with a 5 year warranty , after never having any issues unbelievabley it developed a fault 2 days after the warranty ran out. Called Samsung warranty & as a good will gesture was delighted that they sent an engineer out to repair the machine. drum & bearings replaced … first class service Samsung 👍

I registered my cooker for the warranty on my online account, I presumed this did the extended 5 year warranty, but I was told that I only registered the 2 year warranty and should have got an email to do the extended, this was never received and on my account it didn't say it was only two years, so 3.5 years in I get a fault and told it doesn't have warranty, Samsung are using this as a loop hole to get out of the cost of repair, I would not recommend buying a Samsung product unless you can get warranty with a different provider. I certainly will not be paying £180 for the repair by them.

Purchased a £1200 samsung washing machine, which had a 2 year warranty and 3 year extended warranty upon registration of the product.

Washing machine had an issue during first 2 years and engineer visited and repaired. In the extended warranty period machine has developed a problem, contacted samsung to be told they dont have any record of myself as the customer set up, or the appliance serial number.

Requested proof of purchase that was sent, after which they said they wanted proof of warranty registration. Warranty registration was done over the phone and nothing was received from samsung thereafter.

Now refusing to honour the warranty giving silly excuses. Absolute joke.

Spoke to a manager, raised complaint, in the end it was simply a sorry, but nothing more we can do, extended warranty team have rejected so nothing more can be done. Not even possible to speak to extended warranty team..as they are too busy sitting on their thrones to be disturbed by peasants that are hoping to receive the service they were told they would receive at the time of handing over their hard earned money!

Shocking as per the other reviews. Warranty not worth the paper it’s written in. No help, no support. They won’t getting anymore business from me.

i purchased a samsung washer and its 13 months old 10year guarantee not worth the paper its written on call help line some call Centre in India got a engineer to come out but just said it has a hole in the drum maybe from a coin ? no coin found very strange he went away and said some one would contact me to see if covered by warranty 2 weeks passed no contact no call no email spoke to the help line said you have a hole in the drum so the engineer said so what are you doing about it we are still awaiting the report so how do you know i have a hole in my drum ? can i speak to the manager i will get her to contact you 3 weeks later still no contact why would any body want to buy a samsung product with this level of service absolute disgraceful and i would tell any one never buy from samsung why make poor quality products and no care to the consumer and spending hours trying to resolve i feel like taking them to court now to resolve but they will think its not worth it for me its a principle thing now a bloody disgrace lets see you in court

I’ll keep it short…looks like many other people with the same problem.

Bought a Samsung washer and dryer in October 2021. The dryer quit working in February 2022 it’s now the end of April and I still don’t have a working dryer.
* it’s difficult to even figure out how to contact them.
*started in the chat line they encourage you to use. Was told someone would come out. Never did.
*dug up the phone number and tried to call this time. Wait another week for repairman
Need to order a part
Can’t get the part
And so on
Here’s my favorite…I was told I would get a call the next day so I should keep my line clear and answer when I get a call as it may come from an unknown number.
SO I DID AND THEY NEVER CALLED.
Blah blah blah
Delay excuse delay

Call the store I bought it from. They refuse to help.

Its so upsetting how companies work these days it’s just about the numbers.

It costs less for them to have an entire staff and phone system to blow people off and delay doing anything than to actually create a good product and stand by it.

As long as the Samsung stockholders make money that’s all that matters. The consumer is nothing but a statistic.

Warranty not worth the paper it is written on. My washing machine leaked and flooded my kitchen water every where. It took days to dry out. In all the years I have had a washing machine this has never happened. My machine is 18 months old having paid over £1300. I contacted Samsung who sent my details to the company they used I never received a reply. After a online chat and a telephone call 8 days later only to find that the rubber seal is not covered under the warranty. I will never purchase anything from Samsung again. There seems to be a trend with their rubber seals being faulty and very poor customer service. I now know if my machine stops working I will have to purchase another one which won’t be a Samsung.

We bought new appliances the refrigerator came with two tone paint will said will blend in with time we paid for brand new looks like old fridge paint the warranty department was no help very disappointed of Samsung 6000 of appliances I will never ever buy Samsung again

WORST BUYING EXPERIENCE, After buying a set of washer and dryer directly from Samsung, THE VERY FIRST MINUTE, after installing my dryer, it made a weird noise, so I called Samsung CS to request warranty within the 15 days period. They refuse to exchange product. Tech came out to fix it and still have the same issue. DONT BUY SAMSUNG, SAVE YOUR MONEY

4 month old, Samsung Series 5 WW80TA046TH/EU ecobubble™ Washing Machine, 8kg 1400rpm

Issue: Ripping up clothes

Contacted Samsung who sent out their approved engineers Domex. The engineer told us that there is a flaw in the design with too large a gap between the seal and the drum causing clothes to get trapped and then ripped by a very hard (and sharp) plastic below the seal.

Engineer however wrote 'no fault of appliance' rather the owner must not overload the machine. We are furious as we are very careful about not overloading. Additionally we owned our previous Samsung Eco bubble that lasted us 7 years. Horrible product, horrible service, worthless gurantee!

Samsung refusing to replace. Now sending another engineer....from the same 'not so independent' company Domex. Waste of time

Samsung television malfunctioned still under warranty. Waited 6 weeks being told the techs were waiting for part to be delivered, then told nothing wrong with television.

Samsung customer care said we are now stuck with broken television!

Worst experience.

Waste of time and money, bough this expensive washing machine as I believed it had a five year warranty as it was advertised as such, however, I wasn't aware or made aware at time of purchase that it was actually via a redemption scam oops scheme!
Anyway needless to say after 3 years the thing failed, Samsung took great pleasure in advising that it wasn't under warranty - wish I'd read the reviews prior.
Needless to say I won't be purchasing anymore Samsung affiliated tat.

Never again will I buy a Samsung Fridge freezer from them!
After 1 year it broke down within the 5 year warranty, took 2 weeks for them to send out an engineer and saying it can't be repaired.
so to get my replacement or refund took me several phone calls all of them with a min of 1.5 hours each!!!
Asked me for proof of purchase which I sent and they sad it's not good enough, had to fight with them and threaten them...
The people who work in the call centres are so annoying, you can barely understand them!!!

Really bad experience from such a branded company!!

WHEN YOU ATTEMPT TO CONTACT SAMSUNG CUSTOMER SUPPORT, YOU WILL BE DIRECTED TO THEIR CALL CENTRE IN *****THE PHILIPPINES ****
YES…… !!! THE PHILIPPINES !!!

YOU WILL BE GREETED BY SOMEONE WHO SPEAKS AS RAPIDLY AND INCOHERENTLY AS…….DONALD DUCK …..
1: THEY WILL DENY THAT YOU HAVE A WARRANTY.
2: THEY WILL HAVE NO RECORD OF YOUR PRODUCT
REGISTRATION.
3: THEY WILL THEN INTERROGATE YOU FOR 90
MINUTES OR MORE…..
4: YOU WILL NEED AN ENGINEER VISIT. !!!
5: UNLIKE … BOSCH/SIEMENS/EBAC……
****. SAMSUNG DO NOT HAVE ANY ENGINEERS ***
6: SAMSUNG USE THIRD PARTY COMPANIES…
DELAY IS LIKELY TO BE 10 to 14 DAYS
PARTS NEEDED COULD TAKE UP TO 28 DAYS !!!
7: DON’T BE FOOLED BY ***** 5 YEAR WARRANTIES **
YOU WILL WAIT FOREVER BEFORE YOUR
WASHING MACHINE IS REPAIRED.
***** BUY AN ALTERNATIVE MACHINE ****

I have a family hub fridge freezer just about 3years old. Just before Christmas it started playing up, not cooling fridge nor freezer. I have 5 years extended manufacturer warranty and 10yrs digital inverter warranty. Upon reporting the issue I was told to use Domex their dedicated service repairer and if it’s under warranty they will pay and get it fixed. I paid for the engineer on first visit due to their call centres being closed during Christmas and the fridge freezer was deemed unrepairable.
I have been chasing their repair centre since. Going back and forth to Samsung-Domex-Samsung and finally this year after lots of correspondence Samsung sent an engineer to get another report, although they had one previously Which said the same that fridge is unrepairable.
Now Samsung is trying to wash their hands off by saying that product is not in stock while I can see similar product available on their website. They are not giving me any timescales for a replacement fridge freezer. They offered to pay depreciated amount of £1100 wherein I paid £1990 for it. I refused to take the offer as I bought the product to last and not fail in 3 years and that fridge freezer cost lots more now to buy.
After the second visit from the engineer the cooling has completely stopped and we are left with no refrigeration. Our stuff is kept outside in the garden as it’s cooler outside.
Samsung has not resolved this issue in 1 month and have no concrete answer as to when my product will be replaced.

I have been loyal customer of Samsung and own TV’s, phones, washing machine,but will look to move away from them and their empty promises of extended warrantees.