Sandalshop Reviews 

87
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A great shopping experience.. Price was right and communications after the purchase were reassuring. Postage took longer than expected but that wasn’t the fault of the Sandal Shop. 10/10 and I’d be v... See more

Rated 5 out of 5 stars

I bought some Salt Water sandals, which were at a good price. Emailed customer services with a delivery query and they responded quickly. Sandals arrived within the time frame and in perfect condition... See more

Rated 5 out of 5 stars

First time buying from this store but I would definitely recommend them. I had some questions after ordering and they were excellent. Great prices and quick delivery

Rated 5 out of 5 stars

Ordered some Birkenstock leather clogs as a birthday present, hesitated to complete the order due to mixed reviews on Trustpilot.. Very happy to say it arrived promptly, exactly the right size an... See more

Company details

  1. Shoe shop

Written by the company

SandalShop the UK's largest independent sandal retailer. With over 30 brands and more than 4500 styles we have sandals for women, men and kids. All with Free Delivery & Return. Come and check out the massive range at SandalShop.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(87)

20 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered ladies size 9 sandels

I ordered ladies size 9 sandels, lengthy wait when finally received, they had sent a size 7.5? Offered £10 credit to spend in their shop and I must pay for return shipping at approximately £10.50
Dont waste your money. Go elsewhere

28 July 2025
Unprompted review
Rated 1 out of 5 stars

Would have given 0 stars if possible

Would have given 0 stars if possible. Placed 2 orders and eas given a 10 to 15 day delivery period. It is now over a month and just get fobbed off with excuses. Have asked for a refund 3times but the response is negative.

18 December 2024
Unprompted review
Sandalshop logo

Reply from Sandalshop

Hi Peter, What's your order number? Sandal Shop was taken over us as a new owner over 2 months ago now, and we now only offer next day delivery and don't see any records of you on our system. Keen to get this sorted though, so please do reach out on email or through the website, and we can get it sorted. Cheers Henry @ Sandalshop

Rated 1 out of 5 stars

Is there a zero star.these boots are…

Is there a zero star.these boots are made of cardboard. It's a scam. Says satisfaction guaranteed yet customer has to pay for shipping. There is literally no cushion on sole and the chemical smell nearly knocked me out when I opened the bag

10 October 2024
Unprompted review
Sandalshop logo

Reply from Sandalshop

Hi Diane, My guess is this is for another website? We sell Sandals not boots.

Rated 2 out of 5 stars

ordered diabetes weeks ago and paid for…

ordered diabetes weeks ago and paid for express delivery still it arrived tried contacting them but no answer

never ordering again

23 August 2024
Unprompted review
Sandalshop logo

Reply from Sandalshop

Hi Jasmine, Not sure this review is to do with Sandalshop? We obviously sell sandals etc not any health products.

Rated 1 out of 5 stars

Very angry and frustrated

I purchased a pair of sandals. It took a month to be delivered, when they arrived they were really bad quality, very cheap and were too big for me anyway. I immediately contacted the customer service for return details for a full refund. They offered me a 10% refund if I kept the sandals. After going backwards and forwards they still were not prepared to give me the returns details. I am so out of pocket withba pair of sandals stuck in a drawer. Don't buy from this fake, dodgy company. So angry and frustrated.

5 June 2024
Unprompted review
Sandalshop logo

Reply from Sandalshop

Hi Sandra
I'm sorry you've had a bad experience. I cannot find an order for you in our system.

Our deliveries normally arrive within a couple of days and I've never heard of a delivery taking a month. Can I ask you to contact us confirming your order number and the email address you ordered from.

help@sandalshop.co.uk

I wonder if you have mixed us up with another retailer?

Thank you, SandalShop

Rated 1 out of 5 stars

I would recommend not ordering from…

I would recommend not ordering from this shop the customer service is very poor

ordered some vionic sandals when they arrived they were not what I wished they were rather under quality...... Which is nothing to do with sandal shop however on my attempt to return them I have gone round to this webpage a few times unable to identify our link that works for returning they all have the error codes as does contacting them..... Once I was able to contact them... After I had spent some time in the end endless automated call system.

I was told an email with be with me within five minutes with my return details and label....... Nothing in the inbox nothing in the junk box now I'm stuck in the endless automated call line to get back to them

6 March 2024
Unprompted review
Sandalshop logo

Reply from Sandalshop

Hi Nicola

I can see that your return label was sent out multiple times. Can I ask you to check your spam or junk folder?

Regards

SandalShop

Rated 1 out of 5 stars

Very unhappy with sandals as the…

Very unhappy with sandals as the Velcro’ on the right shoe kept coming undone but they had only been tried on in the house luckily but I have not been sent a return label after several emails and photographs have been sent via email and I am getting fed up of it now as I have a right to return the item as the shoes have not been worn.Would not recommended.

26 May 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look