Sascron Car Supermarket Reviews 2,623

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff as helpful, professional, and not pushy, making the car buying process smooth and stress-free. Many appreciate the detailed explanations and the accommodating approach, with some noting that the customer service follow-up was also smooth. The overall user experience is often described as easy and efficient, with people feeling well-informed and confident in their decisions. However, some reviewers were not happy with the service and product quality, mentioning issues like cars not being ready for sale, missing items, or faults appearing shortly after purchase that required extensive time to resolve. A few other people also felt that customer service was unhelpful in addressing these post-purchase problems, with some experiencing a lack of response or incorrect paperwork.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers praising specific individuals for their... See more

Service

Customers had ambiguous experiences with service, with many reporting very bad experiences and awful customer... See more

Product

Clients share ambiguous opinions on product, with many expressing satisfaction with their purchases, noting... See more

Customer service

People report ambiguous experiences with customer service, with many praising the professionalism and... See more

User experience

Consumers report a positive and exceptional user experience, often highlighting the seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had 2 visits to Sascrons, first helped by Simon and then by Steve. Both were very patient, knowledgeable and not pushy, and offered us some useful insights on our test drives. Going back to collect... See more

Company replied

Rated 5 out of 5 stars

Friendly reception staff and great sales team. Simon was really helpful and able to answer all our questions. Good test drive route & a clear explanation of what the additional £200 charge to prep th... See more

Rated 5 out of 5 stars

Simon Williams dealt with our car purchase today. We had such a kerfuffle of a sale but Simon was very professional throughout and explained everything in plain English that we could understand. His... See more

Rated 5 out of 5 stars

Just picked up my new car from Steven, what a Fantastic experience from a lovely guy, was very very helpful, we took the finance package and 5 year warranty for peace of mind, thanks Steve and everyon... See more

Company replied


Company details

  1. Car dealer
  2. Used car dealer

Written by the company

Situated on the Hampshire/Berkshire border, you’ll find Sascron Car Supermarket. We are a family run dealership with over 500 cars in stock at our state of the art indoor showroom in Aldermaston. We stock a wide variety of makes and models so you can be sure to find the perfect car to suit your needs at Sascron. Our dedicated team have experience dating back to the 1990s and are on hand to assist you with every step of the buying journey. We believe in reliability, quality and honesty and strive you ensure that each of our customers has the best service possible. Our vehicles are routinely price checked against the UK used car market to ensure our prices are as competitive as possible. So why pay main dealer prices? Come to the largest used car supermarket in the home counties!


Contact info

4.2

Great

TrustScore 4 out of 5

3k reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service

Kordian was really helpful, not pushy at all!

16 April 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mark

We really appreciate you taking the time to write such positive comments.

We will ensure Kordian is updated.

Thank you so much for your business.

Happy Easter

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Absolutely love my new car

Absolutely love my new car. Big shout out to Steve, who made sure it all went smoothly. Thank you for the refurbished alloys, new tyres and surprise 2nd key.

14 April 2025
Unprompted review
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Reply from Sascron Car Supermarket

Dear Beatrice

Thank you so much for your review.

Your feedback will be shared with Steve and the team.

We appreciate your business and hope you enjoy your BMW 1 Series.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Service from Steve was brilliant

Service from Steve was brilliant.
Very friendly, Sociable and helpful.
The coffee was great though!
Thanks for the pickup Steve!

14 April 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Ahmad

Many thanks for your review.

Your business is greatly appreciated.

We will ensure your feedback is shared with Steve.

We hope you enjoy your new Lexus.

Kind regards

Sascron Car Supermarket

Rated 4 out of 5 stars

Went the extra mile…

Steve went the extra mile to get a deal done, and myself into the car I really wanted. Can't fault the effort in the deal. They were happy to address the issues I had regards the condition of the display car, to my satisfaction. The site facilities are great when waiting or looking around and the staff are friendly. I'd be happy to do business with Sascron and the team again.

1 April 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mr Hawke

Thank you for your feedback. We are pleased that Steve was able to help you choose the right car for your needs.

Your business is greatly appreciated.

Do take care

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Happy customer Ken

A casual visit to the local Showroom to see a car I had spotted online, led me to being the very happy owner of this superb vehicle. All this was made possible with the phenomenal assistance of Simon Williams, who guided me through the whole process. Customer service at its finest, and much appreciated. Happy to recommend.

12 April 2025
Unprompted review
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Reply from Sascron Car Supermarket

Dear Mr Rich

Thank you so much for your positive feedback.

We will ensure Simon is updated.

Your business is greatly appreciated.

We do hope that you enjoy your new Ford Focus.

Kind regards

Sascron Car Supermarket

Rated 4 out of 5 stars

Good after sales service

I bought a car from Sascron which had a damaged seatbelt. I was disappointed that such a safety check was missed but Sascron dutifully replaced the item promptly and without fuss. They even reimbursed my fuel expenses. I still however had to take a day off work as I am not local to them. On the plus side everything went smoothly on the day and they changed the belt while I waited.

4 April 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mr Zarb

Thank you for your understanding and patience whilst we completed the required work. Please accept our sincere apologies for any inconvenience caused.

We are very grateful for your business.

I hope you enjoy driving your new Audi A6!

Do take care.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Amazing experience buying our next car

Amazing experience buying our next car, thank you Simon Williams’s, for all your help and support through the whole process! Would definitely recommend Simon & Sascron. Thanks again!

12 April 2025
Unprompted review
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Reply from Sascron Car Supermarket

Dear Ms Vassallo

Thank you for your kind words.

We will ensure Simon is updated with your positive feedback.

Enjoy your new car!

Best wishes

Sascron Car Supermarket

Rated 5 out of 5 stars

Great car, good experience

Good car supermarket, lots of stock - had a pleasant experience buying a Mercedes EQC with the salesman Kai. Many thanks.

10 April 2025
Unprompted review
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Reply from Sascron Car Supermarket

Dear Nathan

Thank you so much for your business, we really appreciate your positive feedback.

We hope you enjoy your new Mercedes.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

My second visit to Sascron

Harry was professional and informative. Steve remembered me as a returning customer from 8 years ago. As with my previous purchase, the experience has been a good one. 'Used car salespeople' have a bad reputation and stereotype, Sascron didn't act like that with me which is why I returned.

5 April 2025
Unprompted review
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Reply from Sascron Car Supermarket

Dear James

Firstly, thank you for your loyalty by returning and purchasing another vehicle from us.

Your comments are realistic as many people view car sales staff as negative, pushy and money grabbing. I am pleased that this was not your experience of Sascron Car Supermarket.

We are very grateful for your business and hope you enjoy your new car.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Stress free and amazing customer service

Steve and Jordan were great! Sold us the perfect car for what we wanted! No stresses, very easy experience and very good customer service! Definitely recommend!

9 April 2025
Unprompted review
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Reply from Sascron Car Supermarket

Dear Darshaana

Your feedback is appreciated. We will ensure Jorden and Steve are updated.

Thank you for your business, we are very grateful.

Do take care and enjoy your car.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Great service from Kordian

Great service from Kordian - would recommend 👍

9 April 2025
Unprompted review
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Reply from Sascron Car Supermarket

Dear Neil

Many thanks for your business and your positive feedback.

Kordian is one of our senior sales executives and has been with the business several years. We are pleased that he has provided you with exceptional service.

Do take care and enjoy your new car.

Kind regards

Sascron Car Supermarket

Rated 1 out of 5 stars

AVOID AT ALL COSTS

update

please do, you tooke the car back as i refused to pay the finance (my own stupid decision) because you refused to provide evidence the car was not modified even thouh in emails from your director or manager kalem stating he would.

and your full refusal to provide a final outcome letter even after nu,erous emails and calls from myself (claims backed up via email trail)

alos for you information i had not done 17'000 miles as the car was used for a runaround to and from work, please correct your statment

AVOID AT ALL COSTS!

Reported to them my car was possibly modified, the manager promised me he would produce a pre sale inspection report and still waiting after 4 years, now seeking legal advice.
They ignore all requests for a final response letter for me to take them to the office of fair trading and the ombudsman.

This has been going on for years now, amazing how they seem to get away with it

They will say on here it’s not true but I have emails to back my claims up.

4 April 2025
Unprompted review
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Reply from Sascron Car Supermarket

Dear Mr Francis

You purchased the car 8 years ago.

There were no issues at time of supply, this was clearly communicated to you.

An MOT test was undertaken prior to collection, there were no issues. The MOT test was undertaken by an independent testing station. There was no mention of modification or a product on the headlight lens until 4 years and 17,000 miles later, whilst in your ownership.

You no longer have the vehicle, I will not disclose why you do not have the vehicle as it may paint you in a negative light, however, YOU KNOW why you don't have the vehicle.

I strongly encourage you to seek legal advice, this matter after eight years can then be properly cleared up.

We will also provide email responses from yourself containing disgusting words. We will then see what a judge or other authority concludes.

We have done no wrong and will prove our point by witnesses if required.

We will not be responding to any further emails.

Sascron Car Supermarket

Rated 5 out of 5 stars

Sascron

Sascron, was more than brilliant as I was dealt with not only professionally but like another human being as all my expectations were surpassed by a member of staff, called Steve. Steve, kept to his word and empathetic dealings in terms of selling me The Fisker Ocean Sport vehicle which was on sale in their showroom. Steve was patient, understanding to my family welfare issue in terms of the distance I had to travel and without any reservation of doubt, treated me like he would like any relative of his own family to be treated. Steve, knew my needs regardless of the distance apart (Hertfordshire) and me being in East London throughout our entire two week in contact. I would recommend Sascron Superstore to anyone, who would like a service worthy of recommendation as seeing, no doubt would want you going back just to wake you up incase you thought, it was a dream. I would surely say, from the left side of my chest 'gratitude and salutatuons' to Steve as he is indeed 'a true gentleman of his word' and with that, nothing else needs to be said. No lie, Quality is indeed an understatement in terms of the satisfaction I got from my initial contact with Steve until the sale was completed, inclusive of Insurance and road tax assistance of course for Steve it was standard. Preparation of the vehicle was also standard but Steve made it his personal mission to see that 'the vehicle was fully charged, cleaned and test drive was inclusive also. Brilliant, if stars 🌟 given was more that 5 in these settings, from me personally based on my personal experience double that honestly. Bravo 👏 all around for me and my family, for Steve

2 April 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Sir

Your feedback is very much appreciated.

We try our best to provide a good service and I am so pleased that you were happy with Steve and the way that he assisted you.

Steve actually commented to us all that he thoroughly enjoyed dealing with you as you were realistic and grateful. You were aware of the issues and accepted the limitations of cover due to the manufacturer going into liquidation.

We thank you so much for your kind words and wish you every happiness in your retirement.

Do take care

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

This has been a great experience from start to finnish

This has been a great experience purchasing a car from here, Sanjay has been very attentive in every step of the process. He explained everything in full and it was my decision only on how I purchased, no forcing from him.
The car looks amazing and has been prepared in every way, ready for me to drive away happy with my new car.

6 April 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mr Vickers

Many thanks for your positive feedback. We will update Sanjay with your kind words.

We are pleased that you are happy with your new car.

Thank you so much for your business.

Kind regards

Sascron Car Supermarket

Rated 1 out of 5 stars

We brung our car in for a clean and a…

We brung our car in for a clean and a buff out to get rid of scratches when we get back in the car the window panel has been snapped and the front camera has been damaged.

6 April 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Ms Redman

We are unable to find your details on our system. Can you please email customerservice@sascronltd.co.uk with your vehicle details.

Can I ask why you didn't inform anyone at the time when you noticed the issue?

If there has been damage caused to your vehicle whilst in our care, we will rectify the issue.

Regards

Sascron Car Supermarket

UPDATE - 11/04/2025
You have not been in contact with us which leads us to believe that your review is false. We believe that your review is associated with a negative review personally naming staff members due to a complaint not being upheld. If this is not the case, please prove us wrong and establish contact.

Sascron Car Supermarket

Rated 5 out of 5 stars

Fantastic car sale experience

The whole sales process was smooth, the sales people here were not pushy and genuinely seemed to have my best interests at heart.

They were very flexible around when I could pick the car up and transparent around what services they offer.

5 April 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mr Pease

Thank you so much for your positive feedback.

We really appreciate your business.

Thank you for choosing us.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Very helpful

Very helpful, Steve was very friendly and answered every question I had. Would recommend this place 100%

5 April 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear David

We really appreciate your kind words.

We will ensure that Steve is updated.

Thank you for choosing us.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and only too happy to help with any issues. Would highly recommend and would certainly consider my next car from them

31 March 2025
Unprompted review
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Reply from Sascron Car Supermarket

Dear Mr Portsmouth

Thank you for your kind review.

I understand there are a few things that need to be attended to and as discussed, we will deal with these next week.

We appreciate your business and are grateful for your positive feedback.

Kind regards

Customer Services

Rated 5 out of 5 stars

Thank you Mr Simon Williams

Thank you Mr. SIMON WILLIAMS for your wonderful guidance and support throughout the process. You did a great job.

4 April 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mr Matthew.

Thank you for your kind words.

We appreciate your business.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Excellent experience with Sascron Ltd

Excellent experience with Kordian at Sascron. We were recommended to try them by our niece. She had an equally positive experience with the company a few years ago. So far an excellent car, no high pressure sales, no hard selling of additional unnecessary warranties or finance offers. Overall Kordian helped us through the entire process in a very pleasant and informative way. Give them a try if you fancy a new car.

1 April 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Sir / Madam

Thank you so much for your kind review.

I will ensure Kordian is updated.

Best wishes

Sascron Car Supermarket

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