I visited the sax.co.uk store in London recently and the overall service was really bad. Disinterested staff, and it felt like no one could be bothered to help properly. What made the whole experienc... See more
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Hi Sax.co.uk, I've had excellent experience from purchasing from your store online. The site is well organised and there are really helpful object tips (for instance from Jules on reeds), which he... See more
Company replied
This is an export - possibly brexit - problem as far as I can see. I was frustrated after waiting a week for mouthpiece, ligature and reeds, so I ordered from another company and it arrived yesterday.... See more
Company replied
Been using Sax.co.uk for over 12 years now and have great confidence when seeking advice from them and making purchases. They have also refurbished two of my saxophones to an extent that they were... See more
Company details
Written by the company
Please note: We no longer use Trustpilot for customer reviews, and all content on this page is unverified. Additionally, our Crowborough branch is now closed. For the most up-to-date and verified feedback on our current store and award-winning service, please visit our SAX Feefo page.
Contact info
Brooklands Park, Farningham Road,, TN6 2JD, Crowborough, United Kingdom
- 01892 662533
- help@sax.co.uk
- sax.co.uk
3.6
Average
2K reviews
Hasn’t replied to negative reviews
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Top service
Exxcellent service, for saxophone repair following accident damage at home. Repairs /servicing section always helpful and very efficient. Equally so the staff at the sales end.
23 July 2021
Unprompted review
Excellent experience!
Tested a few soprano saxophones at the London shop, very nice experience. The testing rooms are very comfortable and you can take your time and have a go with selected sax models. Staff very kind and keen to help on any aspect. After a few days I ordered the saxophone and the item arrived quickly and perfectly packed.
Fully satisfied and highly recommended seller.
19 June 2021
Thanks for the service
Thanks for the service! Sax is playing much better! :)
14 June 2021
Unprompted review
Reply from Crowborough Workshop (Now Closed)
Many thanks, glad its all worked out for you
I recently ordered a Rampone & Cazzani…
I recently ordered a Rampone & Cazzani Two Voices Soprano Saxophone from sax.co.uk. Despite the fact that the order took some time due to the fact that it was out of stock and had to be back ordered, sax.co.uk, and particularly Jules there, was always very on top of things and promptly replied when I had any questions. The horn was packaged and mailed to the U.S. very securely, and it plays great. I cannot recommend sax.co.uk enough. They did a great job through the whole online purchase experience.
14 June 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks for your custom and all the best with the new horn
Great service and support
20 May 2021
Reply from Crowborough Workshop (Now Closed)
Why thank you...
I Purchased P Mauriat tenor saxophone…
I Purchased P Mauriat tenor saxophone online from sax.co.uk. According to their description of the instrument it was new but with a little dark spot on the silver so I paid for it and I bought it. When I receive the saxophone I realized it wasn’t new. I had to change one pad because it was rotten and old.I received physically broken instrument because they sent me the wrong saxophone case made from China. I got the email from sax.co.uk saying that it was original case so they lied to me again. Finally they sent me some money to fix the instrument and sent me correct saxophone case. In my personal opinion the companies don’t lie to the customers. I think will be better choice to buy instrument from the other companies and my recommendation do not purchase anything from sax.co.uk. When I tried to login to my account it’s Not exist. The big question why?
15 May 2021
Unprompted review
Reply from Crowborough Workshop (Now Closed)
Dear Boris,
Many thanks for your feedback. Are you referring to the saxophone you bought from us in back in 2016 that was listed as being on Special Offer? If so, then frankly five years seems a ridiculously long time to wait before contacting us to address problems!
The separate email you sent us yesterday that claimed you wished to "spread the news to protect the other people to buy any instruments from this store" is incredibly unfair considering the amount of time that has passed since the original sale. If there was a genuine fault with the instrument then clearly we sought to recompense you for this, as you stated in your review. Was this not to your satisfaction?
Since then we have assisted you with many enquiries on other tenor saxophones. We have also logged numerous conversations via email with you that bear no reference to a complaint with the Mauriat you purchased from us five years ago until just now - could you not have contacted us sooner if you'd not been happy with how this was handled?
As for your account not existing- as your one transaction with us was five yeares ago and we have subsequently updated our website all dormant accounts were wiped from our database
Kind Regards,
BC
Prompt delivery and reasonable prices
Prompt delivery and reasonable prices - what else is needed! Thank you!
14 May 2021
Reply from Crowborough Workshop (Now Closed)
Excellent- glad to be of service
Yamaha YAS480 very pleased with my new Saxophone
Very pleased with my new Alto Saxophone. Dealt with sax.co.uk a couple of times and they are very helpful with good communications. I will be trying them first when I am looking for my Saxophone accessories.
13 May 2021
A Ronseal moment with these guys!
A Ronseal moment with these guys!! Does exactly what they say, no fuss & a great set of reeds!
13 May 2021
Reply from Crowborough Workshop (Now Closed)
Thank you...
Excellent
Excellent. Top quality customer service and awesome instruments. Will be advising my friends to definitely buy from your company
13 May 2021
Reply from Crowborough Workshop (Now Closed)
Splendid- glad to be of service
Helpful and efficient as always
13 May 2021
Delighted 13 year old in our house
Delighted 13 year old in our house. For the price we’re happy.
12 May 2021
Great job done
Very good, low cost and speedy service. By far better than the bigger online retailers.
12 May 2021
I am new to sax and live too far away…
I am new to sax and live too far away from a shop to visit. Saw the web page and viewed their videos. I made a phone call to Jamie who helped sort any questions. I chose a Yanagisawa TW02 and a few needed accessories, paid online and received it very promptly. It seems to be a great choice.
Communication, suitable personal attention, and promt accurate service made it a pleasure to make this purchase.
11 May 2021
Reply from Crowborough Workshop (Now Closed)
Many thanks for the five stars. We hope its all going well with the new horn....
Order all my sax accessories and kit…
Order all my sax accessories and kit from sax.co.uk. Ordered a Jody Jazz Ligature cap on Monday afternoon got it first post Tuesday.
Brilliant service, i can't recommend these guys enough
11 May 2021
Reply from Crowborough Workshop (Now Closed)
Huge thanks for your continued custom....
Reply from Crowborough Workshop (Now Closed)
Many thanks
Reply from Crowborough Workshop (Now Closed)
Not only that but they're very hard wearing & last a lot longer than regular cane reeds
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