Needed alot of support this last few months, these people are brilliant, always helpful been with them years now and will be staying put, please don't change.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very poor service I feel rip off being with company for three year over 55” tv I paid over 2,500 in 3 years I suppose by my own tv just under 400 which it’s better Poor service nasty to disability a... See more
Company replied
I will say I had an issue and Sophie had to deal with a very unhappy client. She remained professional throughout and at times I did not which I have apologised for! My complaint did take... See more
Company replied
In general everything made my experience really good ... After dealing with a lovely girl that helped me sort out steps to take on an old item and renting a new one.... Having being so polite helpf... See more
Company replied
Company details
Written by the company
We are hiya! – it’s nice to meet ya! Since 2018, we’ve been offering TV rental that’s affordable, practical and fair. There are no onerous finance agreements and no high interest rates. Over the years, we’ve expanded our product range to give our customers access to more tech and appliances, such as mobile phones, tablets and washing machines – and there’s more to come! We now have thousands of customers in the UK and we'd love for you to join us in the rental revolution!
Contact info
Piccadilly Business Centre, Aldow Enterprise Park, Blackett Street, M12 6AE, Manchester, United Kingdom
- 0161 647 7660
- support@sayhiya.co.uk
- sayhiya.co.uk
3.9
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID THIS COMPANY
Avoid this company ! I have a tv and phone with these cowboys . The phone I sent back and just never heard anything from them . Called to find out said it’s not been received so now I’m just paying for a phone I don’t even have . The tv power plug port ( on the tv it’s self ) broke though age it’s a few years old and was a refurbished one I sent pictures though emails and here I am almost a year later still paying it with the same problems . Total scammers
5 September 2025
Unprompted review
Reply from hiya!
Thank you for your feedback, and I’m really sorry to hear about the issues you've experienced. That’s not the service we aim to provide, and I understand how frustrating this must be.
We’d like to look into both the phone and TV concerns and help resolve them as quickly as possible. Therefore I have raised a complaint on your behalf, you will hear from us shortly with the outcome of our investigation.
Thanks again for bringing this to our attention.
1 Star - Disgraceful Company
A whole load of issues from start to finish with Hiya TV.
First, the remote never worked, meaning I had to buy an additional Firestick/Apple TV just to use the TV properly. About 12 months into the contract the TV had system faults and had to be replaced – granted, they provided that, but it was a replacement, not a brand new TV.
When my 3-year contract was up, the agreement clearly stated I could either 1) get a new TV with a new contract, 2) end it, or 3) reduce my weekly payment by 80% (from £11.99 to £2.80). I chose option 3. I was then told I didn’t qualify because I’d had a “new” TV – even though it was a replacement due to faults. I was point-blank refused by a very rude customer service rep who told me I’d need to add another year to my contract because “you only get the 80% discount after 3 years.” I had already done the 3 years. After arguing, I was eventually given the discount.
For a while, I was happy enough with the TV. Then about 3 months ago it suddenly froze on the loading screen. I contacted Hiya TV support, who told me the solution was to “turn it off and on again.” That was the extent of their technical advice – a joke. I was then told to wait 3 days for someone else to call. When they did, all they did was talk me through a basic reset and then concluded the TV was broken. I was told there was “nothing to be done” and that my contract was ended. No repair, no replacement – just “dispose of it safely at your own cost.”
I have been with Hiya TV for 6 years. For 4 years I paid £11.99 a week – that’s £2,493.92. After the so-called discount, I then paid £291.20 over 2 years. In total, I paid £2,785.12 for a sub-par TV that never even worked properly without me having to add my own devices. And when it finally gave up, they washed their hands of it.
Thank goodness I’m now older and wiser and can use proper finance to buy TVs. Paying almost £3,000 for such poor quality and shocking treatment is a hard lesson learned.
Disgraceful company – avoid Hiya TV at all costs.
1 September 2025
Unprompted review
Reply from hiya!
Thank you for taking the time to share your experience with Hiya TV. We’re genuinely sorry to hear that your journey with us has been frustrating, and we appreciate your loyalty over the past six years.
We understand how disappointing it must have been to face issues with the remote, the replacement process, and the contract terms. While we’re glad we were able to provide a replacement TV and eventually honor the discount, it’s clear that the communication and support you received did not meet the standard we strive for.
Your feedback about the technical support and the final resolution is especially concerning. We sincerely apologize for the inconvenience and lack of clarity during that time. We’re currently reviewing our support procedures to ensure that future customers receive more proactive and helpful service.
We also take your comments about the overall value and product quality seriously. It’s important to us that our customers feel confident and satisfied with their investment, and we regret that this wasn’t your experience.
Thank you again for your honest review. While we’re sorry to see you go, we wish you all the best and hope your next TV experience is a much better one. If you ever reconsider or have further feedback to share, we’re here to listen and improve.
Emma was absolutely amazing and very…
Emma was absolutely amazing and very understanding and kind and so helpful especially with my situation she has put my mind at ease and helped with my recovery as stress is not an option at this time and she was absolutely fantastic
13 August 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're absolutely delighted to hear that Emma was able to support you so thoughtfully during a challenging time. Her compassion and dedication truly shine through, and we're thrilled she could help put your mind at ease. Your feedback means a lot to us, and we’ll be sure to pass it along to Emma—she’ll be so pleased to know she made a positive impact on your recovery. Wishing you continued strength and wellness!
Scamming company
I have tv washer a dryer and phone 58 a week for last 2 years.my washer was making a really bad noise on spin.They replaced within a week i thought great what a great service Only to find that the replacement was worse than the one i wanted replaced or repaired.I have been calling and messaging on the app for 5 weeks all the time still paying for the machine It is unusable.First the department were on holiday then only one in the office and have a back log of repairs.Finally today Weeks on they say they have no washing machines in stock so why can't they try repair it We don't do repairs We will canx your agreement and not collect the washer.I am 61 in a maisonette how do i move it? Oh well we can put a complaint in to our complaint dept for you Yeah there complaints dept This company is going bust do not get anything from them at all.they are not repairing or replacing .I have been a good customer he spoke to me like dirt They are not looking after their loyal customers they are leaving them after. We paid a lot of money thinking we will not have to worry if things go wrong we are covered..Its all rubbish they wont repair ir replace do not buy rent anything from them !!!!!!!!
9 August 2025
Unprompted review
Reply from hiya!
We are sorry that we weren't able to arrange a repair or replacement of your washing machine. We are struggling to locate like for like replacements at the moment and we don't want our customers to be waiting longer than needed.
As you already have a complaint logged with us, I will add the details of your review so that we can make sure all aspects of your dissatisfaction are investigated and responded to.
This company is nothing but a shame…
This company is nothing but a sham continuous payments that equal more than the appliances are worth continuous harrasment on phone calls
3 August 2025
Unprompted review
Reply from hiya!
At Hiya, we provide essential products at affordable weekly rental prices for people who may not be able to afford them otherwise, and it is part of the contract that the payments are kept up to date to ensure continuing service.
We merely contact our customers when they fall behind with their agreed payments so they don't have any impact to their services.
However, I have raised a complaint on your behalf so that we can investigate the issues you have raised, we will email you once we have completed this.
Kindest regards, Joanne.
Shocking
Was in need of a tumble dryer when I came across Hiya. Thought great this will help me out. But 110 weeks later I realised what a rip off it was. I’d paid £900 for a £250 dryer.. and still paying 7.99 a week. Asked hiya to terminate contract, which took them 3 weeks to get done. If they don’t receive their payment dead on Monday morning then you are bombarded with texts emails and calls, even after I said I was no longer using the dryer and needed it collected they still called me 10/12 times a day.
Finally today it’s been terminated but told they are not collecting the item.
What am I supposed to do with it? I don’t live in a mansion to store an unused dryer.
28 July 2025
Unprompted review
Reply from hiya!
Thanks for your feedback, and we're sorry to hear about your experience. We understand your frustration with the cost, contract process, and communication, and we’re reviewing this to improve.
Regarding the dryer, I have raised a complaint for you so we can investigate why it took so long for the contract to be terminated after your request on the 16th July.
We appreciate you bringing this to our attention.
Very pleased
I have been a customer for some time and I have never had any problems when I contact them they are so polite and all products are garunteed and value for money I would recommend this company to anyone thinking of renting
21 July 2025
Unprompted review
Reply from hiya!
We're truly grateful to have loyal customers like you. It's fantastic to hear that you've consistently had positive experiences with our team and products. We take great pride in being polite, reliable, and offering guaranteed, great-value items—so your feedback really means a lot.
Your recommendation is the highest compliment we could receive. If there's ever anything more we can do for you, we're just a message away!
Excellent service and good quality…
Excellent service and good quality products
19 July 2025
Unprompted review
Reply from hiya!
We're so pleased to hear that you were happy with both our service and the quality of our products. Delivering excellence is what we strive for, and it's always rewarding to know we're hitting the mark.
We truly appreciate your support and look forward to serving you again soon!
Totally worthless…Hyia failed to stop a…
Totally worthless…Hyia failed to stop a single spoof call… I checked and double checked all the settings. Just a giant waste of time
If I could give it no stars I would- or better yet negative stars
18 July 2025
Unprompted review
Reply from hiya!
Hi Vince, we would like the opportunity to make things right, I have sent an information request to you so we can locate your order with us, if you can please complete this.
Top tier customer service…
Brilliant company excellent communication and perks of being a member would highly recommend
7 July 2025
Unprompted review
Reply from hiya!
We're thrilled to hear that you've had such a positive experience with us. Excellent communication and member perks are just a few of the ways we aim to make your journey with us rewarding. Your recommendation means the world to us, and we're so glad to have you as part of our community!
If there's ever anything we can do to make your experience even better, please don’t hesitate to reach out.
Exemplary service and quick to respond…
Exemplary service and quick to respond with any queary or issue you may have brilliant company 🥰
26 June 2025
Unprompted review
Reply from hiya!
We're absolutely thrilled to hear that you've had such a positive experience with our service. Providing quick and exemplary support is something we take great pride in, so your feedback truly means a lot to us.
If there's ever anything more we can do for you, please don't hesitate to reach out. Thanks again for being a brilliant part of our community.
Reply from hiya!
We’re so pleased to hear you were happy with our prompt service. It’s always our goal to respond quickly and efficiently, so your feedback is truly appreciated.
If there’s anything else we can help with, we’re just a message away!
Absolute shambles I ordered a phone…
Absolute shambles I ordered a phone over 3 weeks ago on there managers specials deal signing my 2nd contract with the company meaning as per the contract the first payment payable will be processed on the first Monday after delivery several weeks later and after several attempts to collect payment each Monday still no phone but just attempt after attempt to take payment for a product you obviously lied about having in stock
Edit: it would appear after leaving a review my issues have been sorted and I now have a delivery date for my product I will amend to 3 stars as I do genuinely believe that this company can be of help to a lot of people I just struggle to understand how it takes leaving a negative review to have issues sorted when this could have been avoided
23 June 2025
Unprompted review
Reply from hiya!
Thanks for your feedback, and I’m really sorry for the delay and confusion around your order. We understand how frustrating it is to be charged for a product that hasn’t arrived, and this clearly isn’t the experience we want for our customers.
We’re looking into what went wrong and will work to resolve this as quickly as possible. In the meantime, I have raised your concerns as a complaint and we will email you to confirm the finding of the investigation and an outcome.
Thanks for your patience.
Reply from hiya!
Thank you for the fantastic feedback! We're so glad to hear you had a brilliant experience with our service. Your support means a lot to us, and we're always here if you need anything in the future!
They are very helpful and are the low…
They are very helpful and are the low weekly payments are great for your budget.
15 June 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you found our team helpful and that our low weekly payments are making a positive difference for your budget. Providing flexible and affordable options is something we truly care about, so it's great to know it's working well for you. If there's ever anything more we can do to support you, please don't hesitate to reach out!
Avoid
This helped me out when I was starting out but with their ‘no get out clause’ contract I ended up paying 3k for a tv I could have just gone out & bought for £300. I paid regularly always & the one time my card declined for some reason they shut off service the same morning. No grace, no chance for me to rectify it just made tv unusable. The remotes are also ridiculous to use. They’re glitchy & you have to stand up right by the tv to change the channel. What good is that of an evening when you’re trying to relax on the sofa & you have to get up to change the channel every time. Repair time is ridiculous & takes well over a week to get to you. An absolute nightmare when you have an autistic child & no tv. Just do your favour and just save up for the tv you want. You end up paying an absolute fortune for a tv you will never own with shoddy service
12 February 2025
Unprompted review
Reply from hiya!
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. We aim to offer flexible options, but we clearly missed the mark here. Your concerns about contract terms, service interruptions, and remote functionality are noted and will be reviewed by our team.
If you're open to it, we’d appreciate the chance to look into your account and see how we can help. Please contact our customer care team directly.
do not use this company
do not use this company! absolute rip off none of the apps on my tv work. i had to send mine back. yet still took payments off me for it. even on my tv i still have the apps never work and still i have to pay for it. its a joke! they take forever to get back to you aswel
11 June 2024
Unprompted review
Reply from hiya!
Thank you for your feedback. We're really sorry to hear about the issues you've experienced with the TV apps, payments, and delays in our response. That’s not the level of service we aim to provide, and we understand how frustrating this must be.
I have raised this as a complaint for you so that we can investigate and address your issues.
I was having issues with payment and as…
I was having issues with payment and as always hiya customer care team are very helpful and understanding i been with them for a few years now and quality of the products are brilliant 👏 👌
6 June 2025
Unprompted review
Reply from hiya!
Thank you for your kind words! We're so glad our team could help and that you’ve been happy with our products over the years. Your support means a lot to us.
Worst company to ever
This company is the worst I've even came across they take payment when ever they feel like it even when nothing is owed or due they constantly call you and multiple numbers and they also like to issue threats of you don't do what's said. I've never had an issue until recently I don't need the calls and the constant emails
4 June 2025
Unprompted review
Reply from hiya!
We have been trying to reach you regarding your arrears, we want to ensure that you continue to be able to use the products that you are renting from Hiya and it is imperative that payments are made when agreed to prevent them from being locked.
If you are struggling to make your payment, or there is an issue with the products you are renting from Hiya, then please don't hesitate to contact us and we will endeavor to assist you as quickly as we can so you can get back to enjoying the TV.
In the meantime, I have raised a complaint for you so we can investigate if there was any wrong doing on our part, if so, we will aim to rectify this with you as quickly as we can. We will be in touch with you shortly to advise the outcome of this investigation.
By far one of the worst Companies u…
By far one of the worst Companies u have ever come across. Complete application after they send me a email to apply. Then suddenly once they have details, not even 2 minutes later declined. Horrendous service. Stay away from this company.
31 May 2025
Unprompted review
Reply from hiya!
Thank you for sharing your experience, and I’m truly sorry to hear how disappointed you felt with the application process. We understand how frustrating it can be to receive a decline so quickly, especially after taking the time to apply.
Please know that application decisions are based on a range of factors, and we never take them lightly. That said, your feedback is important, and we’re reviewing how we communicate during this process to ensure it’s as clear and respectful as possible.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.