I had a dreadful experience with this company who basically rented me a smart TV and then after a few months I couldn't get onto the TV apps and they told me they couldn't do anything as the TV compa... See more
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See what reviewers are saying
Needed alot of support this last few months, these people are brilliant, always helpful been with them years now and will be staying put, please don't change.
Company replied
I will say I had an issue and Sophie had to deal with a very unhappy client. She remained professional throughout and at times I did not which I have apologised for! My complaint did take... See more
Company replied
In general everything made my experience really good ... After dealing with a lovely girl that helped me sort out steps to take on an old item and renting a new one.... Having being so polite helpf... See more
Company replied
Company details
Written by the company
We are hiya! – it’s nice to meet ya! Since 2018, we’ve been offering TV rental that’s affordable, practical and fair. There are no onerous finance agreements and no high interest rates. Over the years, we’ve expanded our product range to give our customers access to more tech and appliances, such as mobile phones, tablets and washing machines – and there’s more to come! We now have thousands of customers in the UK and we'd love for you to join us in the rental revolution!
Contact info
Piccadilly Business Centre, Aldow Enterprise Park, Blackett Street, M12 6AE, Manchester, United Kingdom
- 0161 647 7660
- support@sayhiya.co.uk
- sayhiya.co.uk
3.8
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful reliable service and fast…
Very helpful reliable service and fast reply I've had problems with my bank so was unable to make, payments they have help me to work around things and come, up with a fast arangement
29 January 2025
Unprompted review
Reply from hiya!
Thank you for your kind review! We're glad to hear that you found our service helpful and reliable, and that we were able to assist you quickly. We understand that issues with payments can be stressful, and we're happy we could work with you to find a fast arrangement. If you need any further assistance, please don't hesitate to reach out. We're always here to help!
Brilliant customer service by phone…
Brilliant customer service by phone email and text message. Great products and fair prices
29 January 2025
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! We're thrilled to hear that you've had a brilliant experience with our customer service across phone, email, and text message. It's also great to know that you find our products and prices to be excellent. Your satisfaction is our top priority, and we're always here to help if you need any further assistance.
Excellent customer service and…
Excellent customer service and products. Yes you pay a little more then the value of the product but it's worth it. If any problems they are always happy to help. Would give more stars but can only do 5
28 January 2025
Unprompted review
Reply from hiya!
Thank you so much for your fantastic review! We're delighted to hear that you find our customer service and products excellent. We appreciate your understanding regarding the pricing and are glad to know you feel it's worth it. Your kind words about our team's willingness to help mean a lot to us. If you ever need any further assistance, please don't hesitate to reach out. We're always here to help!
Excellent shop
29 January 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you think our shop is excellent. Your feedback means a lot to us, and we're always here to provide you with the best service possible. If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Outstanding company very helpful and…
Outstanding company very helpful and understanding 💚
29 January 2025
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! We're thrilled to hear that you find our company outstanding and that you've had a helpful and understanding experience with us. Your feedback means a lot to our team. If you ever need any further assistance, please don't hesitate to reach out. We're always here to help! 💚
Since being with Hiya I have never had…
Since being with Hiya I have never had to call an engineer and when my bill is overdue they always sort it in a professional and kind manner
29 January 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind review! We're delighted to hear that you've had such a positive experience with Hiya. It's great to know that you haven't needed to call an engineer and that our team has been able to handle any billing issues in a professional and kind manner. Your satisfaction is our top priority, and we're always here to help if you need any further assistance.
Highly recommend ( had a call not long…
Highly recommend ( had a call not long ago about a prize draw ( to my surprise won a ps5 😵💫, absolutely over the moon , been with hiya for years . Always helpful , quick delivery etc )
7 January 2025
Unprompted review
Reply from hiya!
Thank you so much for your fantastic review! We're thrilled to hear that you're over the moon about winning a PS5 in our prize draw. It's wonderful to know that you've been with Hiya for years and have consistently found our service helpful and our delivery quick. Your recommendation means a lot to us. If you ever need any further assistance, please don't hesitate to reach out. We're always here to help!
Excellent service
28 January 2025
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that you found our service excellent. Your feedback means a lot to us, and we're always here to provide you with the best service possible. If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Excellent service
Always 5 stars for the customer service I received. I've been a customer for 5ish years and have not been let down yet!!
27 January 2025
Unprompted review
Reply from hiya!
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you've consistently had positive experiences with our customer service over the past five years. Your loyalty and satisfaction mean the world to us, and we look forward to continuing to meet and exceed your expectations. If there's ever anything more we can do for you, please don't hesitate to let us know! 😊
Very good service easy transactions and…
Very good service easy transactions and good products :)
Been with a these guys a year now.
Tine to upgrade ? Give them a go
23 January 2024
Unprompted review
Reply from hiya!
Thank you for your wonderful review! 😊 We're thrilled to hear that you've had a positive experience with our service, transactions, and products over the past year. Your recommendation means a lot to us! If you're considering an upgrade, we're here to help you find the perfect solution. Please don't hesitate to reach out if you have any questions or need assistance. We're always here for you! 🌟
Great products washer fantastic tv…
Great products washer fantastic tv brill just ashame it disconnected from the Internet alot then wouldn't work also waiting on new phone 😀 x
1 January 2025
Unprompted review
Reply from hiya!
Thank you for your feedback! 😊 We're delighted to hear that you're enjoying our washer and TV. We apologize for the inconvenience you experienced with the TV's internet connection. Our team is here to help resolve any issues you may have. We're also excited for you to receive your new phone! If you need any assistance in the meantime, please don't hesitate to reach out. We're always here to support you! 🌟📱
Excellent service and understanding
Excellent service and understanding
23 January 2025
Unprompted review
Reply from hiya!
Thank you for your kind words! 😊 We're thrilled to hear that you found our service excellent and our team understanding. Your satisfaction is our top priority, and we're here to assist you with any needs or questions you may have. If there's anything more we can do for you, please don't hesitate to reach out. We're always here to help! 🌟
Reply from hiya!
Thank you for your positive feedback! 😊 We're delighted to hear that you had a great experience with our service. Your satisfaction is very important to us, and we're here to assist you with any needs or questions you may have. If there's anything more we can do for you, please don't hesitate to reach out. We're always here to help! 🌟
I have been renting my tv for a long…
I have been renting my tv for a long time now and have no issues when I've spoken to customer service I've had a quick response
2 February 2024
Unprompted review
Reply from hiya!
Thank you for your kind review! 😊 We're delighted to hear that you've had a positive experience renting your TV and that our customer service team has been responsive and helpful. Your satisfaction is very important to us, and we're here to assist you with any needs or questions you may have. If there's anything more we can do for you, please don't hesitate to reach out. We're always here to help! 🌟
Shocking, avoid
I had a tv and washing machine from Hiya! I no longer wanted/needed the “smart Tv” as I couldn’t use BBC iplayer, ITV X, Netflix, all 4, Disney + and informed them the tv was not fit for purpose. I asked them to collect this to which I was informed I would need to return the washing machine as I couldn’t have the appliance without having the TV, despite my sister having only a washing machine ????
21 January 2025
Unprompted review
Reply from hiya!
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your TV and the confusion regarding our return policy. We understand how frustrating it must be not to access the services you need and the inconsistency in our policy.
Please know that your feedback is important to us, and we are committed to resolving this issue.
Thank you for your patience and understanding. If you have any further concerns, please don't hesitate to contact us. We're here to help. 🌟
Great company excellent staff very…
Great company excellent staff very helpful wonderful products live my TV at the mo.
21 January 2025
Unprompted review
Reply from hiya!
Thank you for your fantastic review! 😊 We're thrilled to hear that you're enjoying your TV and that you find our staff helpful and our products wonderful. Your satisfaction is our top priority, and we're here to assist you with any needs or questions you may have. If there's anything more we can do for you, please don't hesitate to reach out. We're always here to help! 🌟
Really good company good customer…
Really good company good customer service l rent a tv and there is no problem with it
21 January 2025
Unprompted review
Reply from hiya!
Thank you for your kind review! 😊 We're delighted to hear that you're happy with our company and customer service, and that your TV rental has been problem-free. Your satisfaction is very important to us, and we're here to assist you with any needs or questions you may have. If there's anything more we can do for you, please don't hesitate to reach out. We're always here to help! 🌟
U are really good rental places and…
U are really good rental places and u are expensive at customs service and if there problem u are very quiet to sort it out i would even one about your customs and u are very good places to rent from
21 January 2025
Unprompted review
Reply from hiya!
Thank you for your kind review! 😊 We're glad to hear that you find us a good place to rent from and that our customer service has been responsive in resolving any issues. Your satisfaction is very important to us, and we're here to assist you with any needs or questions you may have. If there's anything more we can do for you, please don't hesitate to reach out. We're always here to help! 🌟
Great service
21 January 2025
Unprompted review
Reply from hiya!
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're always here to help!
Good friendly service
Good friendly service, good price on rentals even with bad credit. Would recommend
21 January 2025
Unprompted review
Reply from hiya!
Thank you for your positive feedback! We're delighted to hear that you found our service friendly and our rental prices fair, even with credit challenges. Your recommendation means a lot to us. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help! 😊
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