scottfraser Reviews 

One of the best team👏👏👏 I would highly recommend Scott fraser- Summertown team. Very quick response to my application and they kept me upto date with every step of the process- making our house moving simple and smooth. Special mention to Boris and Filipe for their outstanding service. They were polite, positive ,courteous and very responsive given the busy environment they work in.

I am working at the Oxford University as a researcher from oversees, and the whole experience of attempting to rent an apartment with Scottfraser was a total disaster. I could nitpick a thousand things, but there were two absolute red flags: This company tries to coece future tenants into a Zero-Deposit scheme, which is an obvious scam which makes negative headlines in the UK. You should be aware about these schemes and read about them, and know whom they really benefit. People inexperienced with the UK housing marked, as I was, will fall for this and pay the holding deposit even after initially protesting.
After paying the holding deposit I was constantly spammed by an uncountable amount of affiliates of Scottfraser, some of them with very questionable reputation.
The tenancy contract I finally received was an absolute joke. Nobody in their right mind would ever sign such a document. Without going into too much detail, the contract was overblown, many of the clauses made no sense in the context. The promissed covering of electricity and water was not present any more, and the tenancy term was set to three years without a break clause. A yearly rent raise was set with minimum of 5%, without upper limit and without stating a basis for calculating the raise. Do you notice the problem here? The agent surely did not. I tried to reconcile with the agent and pointed out that I would accept the the contract only with some changes (at this point I just wanted to finally move in), but the communcation was handled so incompetently that I gave up and just left them with my holding deposit. No way I will ever see this money again.

I don't want to come off as hyperbolic, and I had enough time to think about this experience before formulating my criticism. I since then found a nice agency and moved in (stressfree) into my new home. Therefore I can confirm that Scottfraser are not the norm, but a particularly black sheep on the housing market you should absolutely avoid.

I applied for a property to rent in Oxford and filled out the corresponding application. I stressed to the estate agent I was in need of the property/ a response from the landlord as soon as possible as I was starting a new job in Oxford soon. Despite my numerous emails and calls to the office to check the status of my application, I had no response. I was completely ignored and eventually had to move on to other estate agents. This behaviour was unprofessional, mean-spirited, and disappointing. They are happy to waste customers time with no consideration and therefore, unfortunately deserve 1 star.

Very helpful and responsive in a timely manner. Great agency!

Josh has been patient while consistently trying to help me purchase a property. Even though I am still to buy one through him, his customer service has really helped me to have confidence as an investor often searching for suitable properties…….

It has been the mistake of my life to let a property managed by scottfraser. Total disregard for the wellbeing of tenants and very nonchalant with communication.

Scott Fraser handled the sale of our apartment in Littlemore with competence and enthusiasm. We were particularly pleased with the people looking after things for us, Josh and Lydia. They were always easy to contact and very responsive. When Lydia was away, Patrick stepped in seamlessly. Based on our experience we would recommend Scott Fraser to anyone selling a property in the Oxford area. We truly felt they earned their fee.

I started the journey with Marc through word of mouth from another seller i know and after those initial intro's i was passed on to Ellie who was excellent throughout right until completion. Much appreciated to all involved

Elise Lovatt you gave me an excellent service and I'd recommend you to anyone.
Thank you for your time and support 🤗🤗

Alvaro Sanchez, the property maintenance manager at the Witney branch was brilliant, although very busy he always took the time to respond and ensure any issues were resolved, and checked back that everything was done properly. The 5 stars are entirely for Mr Sanchez, as the lettings department staff changed continually throughout the 3 years I dealt with them, and sadly they were at times condescending and careless.

Tried to purchase my first home, made an offer and left a deposit for it. New construction.

They mentioned (verbally) the home would have had NHBC warranty, but this turned out not to be true on paper (my mistake as I should've checked, still you'd want to trust what an agent tells you).

They recommended a solicitor *and* a mortgage advisor, I followed their recommendations but then it turned out the solicitor was not on the panel for the mortgage offer I got, and also the offer was almost lost due to the lack of NHBC warranty above. So I lost some money having to find another solicitor now.

The snagging survey found at least three major defects that the builder seems not to be willing to fix. I might want to drop out now.

They (again verbally) told me that in case I changed my mind or something went wrong, I'd have lost ~1k of the 5k deposit I left. Now it turns out I'll lose all of it (of course, I should've also demanded to have this written down, still it makes this company not trustworthy to a customer).

I'll now seek legal advice to see what my options are.

Absolute nightmare of an agency. A day before the tenancy start we discovered that the flat was not cleaned, was in a completely different state (moild, cracks on walls, stinky wardrobe, dirty mattress) from what was shown in the video (the apartment won't be shown to you before you send a security deposit, which also if you refuse to carry on after seeing it won't be returned to you).
They never call back after taking your details. Lettings team incomprehensibly incompetent, you ask them questions, and they keep saying don't know this and that, and always late for meetings (we had to wait for the girl for over an hour while she also forgot to take the right keys).
After moving in we discovered that opening readings were not taken as well as no inventory prepared.
Out of all the team, our property manager Oliver is the only nice and smart guy that actually gets things done. However, 1 out of all Scott Fraser is really a poor score
If I could go back, I would never rent from Scott Fraser

My experience with Boris was excellent, 10/10, highly recommended! Thanks for making the process of letting my new home a brilliant and smooth journey! Very pleased and grateful

Terrible experience. I rented with them last year. Although they were swift in the matter of changing mattress, they were absolutely useless otherwise. For instance, as someone with pest phobia, I contacted them after seeing pest and they never did anything about it. But the worst part happened after the end of tenancy - I haven't yet got my deposit back after more than two months, only because they fail to do the negotiations with the landlord. Also, they want to deduct 150 pounds from my deposit for cleaning even though I had the flat professionally cleaned and the quote for cleaning the flat everywhere was less than 150 pounds! It's just stealing at this point. Terrible terrible experience. I'm a student who really needs that deposit and I know I won't have it back for at least another two months. AVOID!

We experienced a very smooth purchase with Scott Fraser Headington Sales. Fully recommended.

Please be aware of attitude how they treat people.
Very rude and humiliating behaviour one of the lady agent - Joanna Channon- on the phone conversation while I tried to explain the situation. She didn't let me finish even the sentence she was just trying get rid of me. We followed all the process via The Depositary and we've done everything according to the end of tenancy agreement. She went to check the flat on the day we booked the cleaning team recommended by agency. She done the final check before they clean and send report saying everything is soiled and needs to be clean. When I called to say that must be mistake she denied and said that cleaners couldn't get the keys from agency office because we moved out already. She was very rude to me. I called cleaners and I was told they cleaned the flat the same day in the afternoon. So obviously she didn't want to admit her mistake and looks like she didn't want to go and check the place again. Her behaviour was very unprofessional.

Thank you to Anna and the rest of the very helpful team!

So happy that i contacted scottfraser for my home, very approachable, i thank Anna for her understanding and work, , I'm fully satisfied

Absolutely excellent experience. The agency were attentive to our requirements, they produced a great advert for the house. I feel extremely well represented and supported throughout the sale of my house with scotfraser.

Ellie did an excellent job handling my sale, highly recommended.