scottfraser Reviews 

If I could put zero stars I would.
My son rented thru them as a student 4 months after leaving we are still awaiting the deposit back they tried to take £200 off the deposit - because there was dust on the skirting boards behind the bed - staff just give you the run around and are totally useless and unhelpful - AVOID AVOID AVOID!!!!!! You have been warned Caveat Emptor - I see they have replied to the review but not offered any hint as to what they would do better/differently - lip service really and not good enough. I have finally got the deposit back 14th October! Ffs - but only after offering for me to visit the place……….

I had a terrible experience as a tenant managed by Scottfraser. During my stay in one of their properties in Witney, one light fitting broke and the dishwasher broke . I submitted repair request immediately but there was no response. Nothing was fixed. We decided to end the tenancy early because we had enough. Moved out 2 months ago and still haven't see our deposit. Tried to contact the property manager Sol Jacob-Bryan, he ignores our emails. It takes an average of 2 weeks and 2 follow-up emails to get him to reply. And he does not show any willingness to solve any problem or communicate with the landlord at all. It makes me wonder if he's deliberately doing a bad job because he's unhappy at work, or if he's been put on too much work that he hasn't got the energy to do his job properly. When he answers the phone, he sounded bored, confused and genuinely uninterested. Anyways, this is caused me considerable financial loss and frustration.

Absolutely appalled by the service from Scott Fraser. My son and his friends are still waiting to receive their deposit back from their rented house. Numerous phone calls have been made and the landlord has also requested the release of the funds.
Students can not wait 6 weeks to be reimbursed. Would not recommend using this company.

Our student accommodation was organised via Scott Fraser- our landlords were great and fixed any problem we had without delay. Scott Fraser, on the other hand, kept our deposit for well over a month after they were told to release it, presumably so they could cash in on that extra interest money. They were useless in getting that money back to us despite our landlords clear instructions to them- they couldn’t pour water out of a shoe even if the instructions were on the bottom. Avoid.

Contacted about multiple listings...they never ever respond.

Managed a recent property sale very well. Professional staff who negotiated and communicated at every stage. Listened to the needs of both the seller and the buyer and worked hard to ensure that the sale completed. Would recommend.

Paid for half a year's rent in their office together with a property manager to get the keys and was emailed one month later the rent never arrived. Calls and visiting the office in person never resolved the issue.

What's even more funny is that if you have foreign names, they will never remember. The emails meant for me was always directed to my other flatmates.

Make sure to document every conversations and all the communications you have in paper, just in case you take your money and pretend that they didn't.

The amount of issues I have encountered with Scott Fraser in the past year is ridiculous! Right from the very first day I was overcharged and spent a whole afternoon sorting out their mistake. It then took three months to receive actual clear answers about our landlord and bills after only every receiving one or two cryptic details. Little to no communication at all - I think the last time someone actually picked up one of my calls was 6 months ago. No idea who the current landlord even is! Multiple problems with the boiler, the shower, fridge that were either neglected for weeks or still haven't been resovled. To top it off, I've been living with a mouse infestation for 4 months now with no action taken, they're in the kitchen, the living room and upstairs by the bedrooms. And now the estate agents are telling me the rent is being raised! Don't go anywhere near Scott Fraser if you want to live not just stress-free but in basic humane conditions!

Chloe was very professional, she was familiar with the property we were viewing and could answer our questions, and she welcomed our feedback afterwards. My only general observation is that 15 minutes is a very short timeslot for a viewing, and we were rushed at the end as the next Cient was waiting to view. Otherwise the process was handled very smoothly, thank you.

Finally moving in to my property shortly, have been dealing with Chloe who has been an excellent help. I've been on a bit of a tight schedule and she's worked really hard to make sure everything's been sorted in time. Thanks Chloe, great work. Alex Reid

A difficult lease related sale not enough lease left for mortgage) and we live 80 miles away from the property.
However, the sale eventually went through so all's well that ends well.

Very professional and always communicates whats happening.

Rachel and the team gave us a really helpful, friendly and efficient service in reletting our property. We can't fault them!

Hy,
So glad to give a review......bcz I'm much more happy with the services.....scottfraser was too helpful in all steps specially Rachel......And once again Thankyou for
all the help......

Thankyou
In regards
Ninny

The team at ScottFraser in Witney, particularly Rachel and Samantha, have been very professional in renting out my property for the first time. I have been kept informed of the process in a polite and efficient manner.

Excellent service... Thank u so much 😍...

Very friendly, helpful and fast.
We just use them to rent an apartment in Witney and are extremely happy with tge service .
We contacted a different state agent in the same town and was told we had to be in person to rent , this was not possible as we are relocating from abroad. We found Rachel at Scott Fraser to be very helpful and the process was fast and no problems with being abroad.
Highly recommend and once we are ready to buy will be using them .

Our agent Sol was absolutely impeccable during the check-out process. The deposit was returned smoothly and he was always helpful answering our queries and managing things professionally.

I am very satisfied with the professional response I got from Sol Jacobs-Bryan who has been extremely helpful and dealt with all my queries promptly.