Scottish Grocers Reviews 95

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

I ordered a box of little drinks for my daughters birthday party...ive emailed to get an delivery date and heard nothing back and never recieved my order just an email to ask for a review!

Rated 4 out of 5 stars

Service was really good from scottish grocers, however, the pack of 12 cans had 1 burst can in, soaking the packaging and obviously leaving me 1 unit short on what i had paid for. Maybe packaging coul... See more

Rated 4 out of 5 stars

Very happy with how most things went but I thought that I would have came earlier then it did but overall I am happy with everything else

Rated 5 out of 5 stars

Truly great. Super quick delivery, decent price. Got here a couple days after ordering. Living in England and not having red box cheesy pasta is not a problem anymore. Thanks again.

Company details

  1. #5 of 6 best companies in Convenience Store

Written by the company

E-commerce platform for individual grocers


Contact info

3.2

Average

TrustScore 3 out of 5

95 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Service!

Ordered Thursday, received Monday! Superb service and quality goods .. super happy! Will use again for sure …

6 February 2025
Rated 1 out of 5 stars

Appalling service

I ordered drinking chocolate over a week before Christmas (14th Dec) with the expectation it was due to be delivered by the Saturday at the latest. I understand that delays can happen and wasn’t too concerned it hadn’t arrived then as there was no communication indicating a problem. The order didn’t arrive and the only communication was an email this morning (31st Dec) saying our money was being refunded: no apology, no explanation. The poorest of possible service. I would advise people to be wary of ordering. Things can go wrong, but good companies keep you informed.

14 December 2024
Rated 5 out of 5 stars

Excellent service

Excellent service. I had ordered presuming it would be delivered in a few days...and an hour later there was a knock at the door! (Apologies to the person delivering it, who got told we weren't expecting a package!)

17 August 2024
Rated 1 out of 5 stars

Where’s my order

As Of Aug 6th this company has still not bothered to get in touch to either replace my ordered product or even refund me.

It has been two weeks now since I have ordered and have still not received it, I have also emailed again asking for an update on dispatch or even a refund and they have still not replied to me!

I placed an order over a week ago and have not received any correspondence yet. I emailed a few days ago about my order asking if it has been dispatched and have not received a reply yet

11 July 2024
Rated 4 out of 5 stars

Very friendly company

Very friendly company. When I contacted them with a slight problem they were on to it straight away and kept me informed. Very impressed that they recycle boxes. My sweets arrived in a box that had previously contained wine!

7 June 2024

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