Scrap Local Reviews 

Re writing this review as this horrible business wants to make their customers look bad.

Yesterday I was booked in for a scrap collection at 9-12 morning slot. The driver had contacted me personally stating they’d be at the location at 9:30am. As a result I went to the location at 9:30am. The driver was not there hence why I called him and he was still at home and said to give him an hour so I did. This business really have no shame with lying. I had first called the office at 10:10am stating what has happened just to inform them (in a kind way). And they said to wait till 12 which is what I did.

An hour from when the driver had “set off” had passed and I called him to see where he is. He was “filling diesel” and would be there in 17 minutes. So I was again okay with that . Since then I waited 45 mins more and no calls were answered from him and as a result I called the office in frustration , not “abuse”. Abuse is simply a frustrated customer to them. These people at the office had stated the driver was on other jobs which is a lie as the driver then picked up my call at 12:05 stating his tyre is flat 🤣.

Either way it was past 12 and they had broken their commitment and I had other things to do. I told the office to get the driver to call me as he was quite literally dismissing my calls. I then got in contact with the driver and told him to be here at 1:30pm and I’d come back again.

Unfortunately I fell for the lies again and I came back at 1:30 and he’s still at “home” (bear in mind the office keep lying saying he’s on a job). Right now it’s been about 5 hours of my time wasted and I am very frustrated as I should be, anyone who values their time would be very frustrated. However these people didn’t seem to care.

The driver then told me he’d be an hour away from 1:30, which i again said okay but told him that he needs to be here and not waste my time because it’s ridiculous. I called him again at 2:30 and he’s not picking his phone up. Called him several times and some other guy picks up saying he “left his phone” and is on his way.

I told the office about this and they said it’s not on them as they can’t do nothing. Their customer service is trash and if you want to be waiting like a slave while they mug your time off please go ahead with these lot. Yes they quoted me a decent price but don’t let them sell you dreams. I waited till 3:45pm and no calls nothing . This company claim that I abused their driver or staff, but any human on earth will be as frustrated as I am if they had to wait 6-7 hours and constantly been lied to by both parties. Speaking sternly to them is abuse to them. They don’t care for their customers who rely on them . They did not care to compensate for their stupid lying actions and I asked several times to send another driver but they couldn’t arrange nothing. Again if you desire to be mugged with your time, please do book with them as they are amazing at that.

Good luck doing business when you have careless drivers and staff who can’t follow up and value a persons time. worst company ever I don’t recommend. And ps I found a scrap place offering higher than you so thanks for the luck👍👍

Car was collected and payment made that's not the Issue. Problem is they never registered the car as off road or scrap with the DVLA so the direct debit kept coming out of my bank. Had to write to the DVLA myself even after the person on the call said they would do it. So lost £84.00 to the DVLA due to them not sending in the log book. Called them , left message no reply. My advice , write to the DVLA on the date they collect so the car tax will stop these guys wont.

Good phone call from a very caring member of staff to resolve the miss payment , happy customer once again 😁

Easy and rapid service and payment.
All worked as advertised and their customer service replied to my queries.

Before service seemed ok , but when they arrived to collect the car they started back tracking in price arranged . We came to an agreement and driver paid , however that's when it all really became a nightmare . Now they say they don't have the car and the DVLA say there's no proof it was sold ! The driver who collected the vehicle is ignoring calls too . So I'm legally still responsible for it ! Avoid if you don't want the headache.
UPDATE
I reply to Sraplocal (which took them 10 months to reply to my review) As my daughter was young and it was her first car, she didn't know what to do with the log book so their driver got her to fill it out and told her the buyer (him) had to send all the paperwork off. Unfortunately she believed him and it wasn't until she told me, that she realised she'd made a mistake. Then they dragged their feet, saying they hadn't got the logbook, it took weeks/months to sort out with the DVLA, This company were no help and avoided her calls on numerous occasions.

Speedy service, money transferred and logbook instantly updated. Higher price than any other website. Definitely recommended.

Came to collect when they said. Instant transfer of funds. Didn’t realise ‘Scrap Local’ was a third party.

All good. Collected as scheduled, payment received as promised, helpful on the telephone. As someone else mentioned, may not be the highest price given but a fair price and so far honest and reliable.

This company is great gave me twice as much as my local scrap yard offered. I was unaware it was a third company that would pick the car up and was a bit nervous today as the guy driving didn't know the address to write on the v5c but I text them and they gave it to me and the money is in my account now at 8pm car was collected today at about 11am so couldn't ask for better service. I highly reccomend these guys.

Not the highest price online but guaranteed. Process was seamless. Phone service excellent and available. Paid swiftly.

Everything went smoothly until payment...then nothing.

I was told payment would come through within minutes so 3 days later 2 texts, and one phone call (which went to voicemail) and no response from any of them.

Once I contacted them through their website the payment arrived!

The before care was excellent...but once they had the car it was zero.

Car collected brilliantly! Collection driver was very helpful sorting my paperwork, would definitely recommend!

Excellent service - car picked up within 48hours of making an enquiry. Very happy with the fixed quote (significantly higher than advised by the car dealership) and payment received in 3 days. I would highly recommend using this company.