Scrap Local Reviews 184

Everything

Arranged a price by text and phone call. Collection was meant to be 9-1pm Thursday 16/1/25. Waited until 1pm, no collection or phone call. Call them to be told collection team are running late could still be collected. Not! Wasted day. Called on Friday to find out what happened. They apologised and said they'd given it to wrong collection team? Since then I have had to keep calling them to chase them up and a week later, the car STILL HAS NOT BEEN collected. The phone service are helpful and apologetic when you call, but ultimately toothless. Making it a urgent matter and raising tickets is no good to me! Would not recommend.

Promised to collect the car on Monday. Its now Wednesday, still not collected and they don't return your calls

Smooth transaction, and prompt payment.

Great service from start to finish. Completed an easy to complete online form and was contacted promptly.
Car was collected as promised and resolved. Great customer service!

No show collection twice! Total time wasters. Stay away from the cowboy outfit.

Response time for collection was as scheduled and the staff interacted well during the towing before I left him to continue his job.

Did what they said, when they said. (That rare thing)

I can’t recommend this company highly enough. I’ve had two cars picked up and both collections went smoothly and on time. I was kept informed throughout the process by incredibly helpful staff on the phones. Very fast payments for both and even a follow up telephone call to ensure payments were received. Thank you scrap local!

A highly professional and friendly service. Made sure we were kept informed at every stage. Would recommend to anyone who needs it.

Was quoted £500 for Audi A5 to scrap. Told them the cars alternator doesn't work and won't start. They still guaranteed £500. I ring back and say the car is ready to be picked up, this time I am speaking to a gentleman named Chris. He says they can only offer £350 as it doesn't start. Apparently the lack of alternator still meant the car could start hence the initial £500 evaluation. Clearly offer more to get you in the door then low-ball you hoping you can't be bothered going elsewhere. Just wasted load of my time so cheers Chris ❤️

Best price by far , friendly helpful and clear , made the whole process qick and easy .The pick up driver arrived on time explained everything clearly

Very impressed . Very efficient. A friendly and helpful company. The man who took my car was very friendly, and made me feel better as he told me the ‘tyres would be recycled in a children’s playground’ . Overall , I would highly recommend them!

Waited in twice for the 12-5 slot, nobody turned up. Each time I phoned they couldn't get in touch with the local agent who was doing the pick up. Ten hours of my life I won't get back.

I had my BMW estate picked up from my rear drive. The car had battery connections cut and steering wheel locked. Not to mention the flat tyres and rusted pads!!! Called and booked within seconds at the price guaranteed ( was very reasonable). The driver came and scratched his head for a few minutes and then spent half an hour manoeuvring within the confined space and managed to get it on to the back of his truck. This seemed an impossible task, given the tight angle and confined space. He did not complain once and kept me positive despite clearly having to work miracles. No damage to gates or walls and so a fantastic job. Further, I forgot to take my private reg off from the car and only realised this 2 days later. Called them and they asked me to pop in to their office and see if we could save it. They spent some time tracking the vehicle on their system and are now awaiting the V5 and will transfer it to my name when they receive it. Bloody amazing guys and nothing but kindness from them. Excellent service and I can't praise them enough. Can't understand why there are some here giving negative comments? They turned up when others didn't, paid me highest price and went overboard to pick up the car! So no complaints at all. Told friends and family about them and will use them again without hesitation.

I phoned about scrapping car ,didn't wait long before someone answered phone,good price given and helpful explanation on what to do ,time and date they pick the car up and money in my bank within a couple of hours .

Very good service - easy and reliable. And gave a very fair price for my vehicle.

Excellent Company for any Scrap services. They are one call away for any queries whatsoever. I am glad I used Scrap Local for my VAN scrap service. I can highly recommend their services.

Would give a 0 star rating if I could. Booked the day off, waiting in all day nobody came!
Rang the company they said they were still on way and definitely coming.
Another hour passed, rang again and the man said highly unlikely they would come at 6:30pm but he would chase it up.
Again never heard anything!
Avoid at all costs. Don't waste a day's wage waiting for these to show as they won't!

Booked in for collection, waited in all afternoon no show no calls nothing, rang up to chase collection and was greeted with THE WORST jingle known to man I rang up and was on hold for an accumulation of 53 minutes most times cut off at 15 mins the last time I gave up. Tried again this morning still no answer then discovered these reviews...got onto another company now with a better price