I had a good holiday and didn’t need to worry about insurance. Going through the online system produced a quote which initially very expensive. I phoned them though and found I’d selected a bunch of s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The bad news was that we had to make a claim post our Fiji boat charter. The good news was that Southern Cross provided an exceptional service in responding to this claim: - the process itself was... See more
Company replied
We use Southern Cross travel insurance all the time. We come back all the time even when we have checked out other insurances. Lucky for us we never have to use the insurance but going overseas with... See more
Company replied
Fortunately, I was not in need of my insurance for this trip, however I would not travel without it. I always use Southern Cross travel insurance as it is easy to buy online and the cost is reasonab... See more
Company replied
Company details
About Southern Cross Travel Insurance
Written by the company
We offer travel insurance that suits how you want to travel
We know how important it is to make sure you have the right type - and level - of cover, so we have different travel insurance policies to suit different types of travel, and the ability to personalise your cover to suit you with our optional add-ons. Whether you’re heading to Fiji for some R&R, London for an OE or Queenstown to hit the slopes, we’re with you.
Single trip travel insurance
Our award-winning single trip policy provides comprehensive cover for your international holidays! Learn moreMulti trip travel insurance
If you're planning on taking several trips overseas a year, our annual policy might be a more cost (and time) effective choice for you. Learn moreMedical only cover
Designed with the budget-conscious traveller in mind. This policy provides essential medical cover for your overseas adventures. Learn moreKiwi adventures
Designed for trips taken within NZ, this policy covers you for unexpected events like cancellations, rental vehicle excess and more! Learn moreCover for your big OE
Quality protection designed for New Zealand travellers planning to live or work overseas. Learn moreStudying in New Zealand
Comprehensive cover for international visitors while they're living and studying here in New Zealand Learn moreNon-resident cover
This policy is designed for international visitors coming to New Zealand to holiday, to live or for work. Learn moreWritten by the company
Trusted by travellers
Trusted by over 6 million travellers on their adventures worldwide+
+Based upon the total number of travellers we have insured across the markets where we operate for all our travel insurance products from January 1995 to June 2024.
Contact info
155 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 800 571
- info@scti.co.nz
- scti.co.nz
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very excellent Cover Easy to complete “form” online
Very easy to complete “form” online
Quick excellent cover for our holiday
6 May 2026
Reply from Southern Cross Travel Insurance
Hi Marisa. We're happy to hear that our online form was easy to complete, and we provided excellent cover for your holiday. Thank you for your feedback.
Worth the Purchase
The policy gave me peace of mind that should we have to access the insurance, it covered all the incidents we considered could happen and that the process for claiming was clear and straightforward. I was also impressed that we received an email outlining the process just before we travelled, and an email when we completed our travel, and information we needed in the event we needed to make a claim. In addition, the cost of cover was fare and reasonable.
8 April 2026
Reply from Southern Cross Travel Insurance
Hi Elena. We're happy to hear that our policy provided you with peace of mind and that the claiming process seemed clear. We appreciate your feedback regarding the helpful pre and post-travel information, and we're glad you found the cost reasonable. Thank you! Take care.
Simplistic insurance process
Luckily I didn’t need to claim for anything but the simplicity of taking out the insurance is great.
9 October 2025
Reply from Southern Cross Travel Insurance
Hi Sue. We're happy to hear that taking out the insurance was a simple process for you. Thank you for sharing your positive experience with us.
So easy to get the quote and fast…
So easy to get the quote and fast handling will use again
3 May 2026
Reply from Southern Cross Travel Insurance
Hi Jax. We're happy to hear that getting a quote was easy and the handling was fast. We appreciate your feedback and future business!
Reliable insurance company.
30 April 2026
Reply from Southern Cross Travel Insurance
Hi there. Thanks for the positive review. Take care.
Peace of mind.. trustworthy
Its the peace if mind knowing that I will be taken cared off on the time I need the most. Fast and efficient claims expierience. Very easy to use on the app.
28 April 2026
Reply from Southern Cross Travel Insurance
Hi there. We're happy to hear that our services offer you peace of mind. It's great to know you had a fast and efficient claims experience and found the app easy to use. Thanks for your feedback.
Reply from Southern Cross Travel Insurance
Hi Nix. We appreciate your continued trust in our travel insurance. Thank you for sharing your positive experience with us!
Purchasing the policy was super easy…
Purchasing the policy was super easy and the cost was very competitive. We didn't make a claim but were glad to have the insurance in case something went wrong.
26 April 2026
Reply from Southern Cross Travel Insurance
Hi Mark. We're happy to hear that purchasing the policy was easy and affordable. We appreciate you being prepared, and we value your feedback!
SCTI 2026
Easy to set up the travel insurance and piece of mind to know that we were covered in the case of needing it during our travels
26 April 2026
Reply from Southern Cross Travel Insurance
Hi Fiona. We're happy to hear that setting up your travel insurance was easy. Knowing you felt secure during your travels is great, and we appreciate your feedback!
Policy 13791107 last year Waste of time and money
Policy 13791107 last year. Just getting around to writing this as looking at a policy for travel this year. During middle of travels got an alert that the policy had expired. communicating with SCTI about how to rectify the matter was a slow frustrating exercise in dealing with a quagmire of bureaucratic procedures. Not sure if I ever had a reply from a real human. The policy was a waste of time and money.
29 April 2026
Unprompted review
Reply from Southern Cross Travel Insurance
Hi John. We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you experienced with your policy and the communication challenges you faced. We'll review your feedback and look into this further to improve our processes. Thank you.
We have been with Southern Cross for a…
We have been with Southern Cross for a long time. We have health insurance and pet insurance, and from time to time take out their travel insurance when we have to travel. Always reliable with paying out claims. Highly recommended. They are trustworthy.
27 March 2026
Reply from Southern Cross Travel Insurance
Hi Frida. We appreciate your long-term loyalty and trust in our health, pet, and travel insurance. We're happy to hear that you've consistently found our claims process reliable. Thank you for your recommendation!
Fortunately nothing went wrong on our 3…
Fortunately nothing went wrong on our 3 week trip to Australia but it was definitely a good surprise to get an email from Southern Cross upon our arrival home with a link to make a claim if we needed to. Top marks for customer service!
24 April 2026
Reply from Southern Cross Travel Insurance
Hi Lynn. We're happy to hear that you had a safe trip to Australia! It's great to know you appreciated our communication upon your return. Thank you for your positive feedback regarding our customer service.
easy to deal online and at a reasonable…
easy to deal online and at a reasonable price given that I'm now in the 60yr old bracket.
23 April 2026
Reply from Southern Cross Travel Insurance
Hi David. We're happy to hear that our online process was easy and the price reasonable. Thank you for your positive feedback, it means a lot to us. Take care.
Reply from Southern Cross Travel Insurance
Hi Chetanya. Thanks for your review. We are sorry to hear you are experiencing a slow service and lack of response. We'll investigate this further and ensure we respond as soon as possible. Thanks for your feedback.
Nothing to mention.
22 April 2026
Reply from Southern Cross Travel Insurance
Hi there. Thanks for your comment.
Easy to purchase online and previous claim paid out quickly
Easy to purchase online. Didn't need to make a claim this time but have had to on a previous policy when I broke my leg and had to cancel my trip last year. The claim process was easy and payment received promptly. Highly recommended!
22 April 2026
Reply from Southern Cross Travel Insurance
Hi Lucy. We're happy to hear that purchasing online was easy. We appreciate your recommendation and are glad our claim process was simple and prompt when you needed it. Thank you!
Great Value Travel Insurance with Excellent Service compared several travel insurance…
I compared several travel insurance providers and found SCTI to offer the most competitive price with excellent coverage. The application process was quick and straightforward, with prompt confirmation and helpful email reminders throughout. Overall, a very positive experience—I would recommend SCTI and would happily use them again.
22 April 2026
Reply from Southern Cross Travel Insurance
Hi Kathy. We're happy to hear that you found our travel insurance to be a great value! We appreciate your positive feedback regarding the easy application process and helpful reminders. Thank you for recommending us, we're glad you had a positive experience.
Southern Cross has a great cover and reasonable price.
Southern Cross has a great cover and reasonable pricing for travel insurance. Luckily for us we didn’t need to put in a claim so can’t comment on this process.
18 April 2026
Reply from Southern Cross Travel Insurance
Hi Diane. We're happy to hear that you found our travel insurance to have great coverage and reasonable pricing. Thank you for your positive feedback, we appreciate it.
I have not claimed anything
I have not claimed anything. But your service is good to concern about my well beings
21 April 2026
Reply from Southern Cross Travel Insurance
Hi there. We appreciate your feedback and are happy to hear that you value our concern for your well-being. Thank you for taking the time to share.
Reply from Southern Cross Travel Insurance
Hi there. We're happy to hear that booking was easy, and our responsiveness and pricing met your expectations. Thank you for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.