Southern Cross Travel Insurance Reviews 

The are not even responding, and very very slow service..

Easy to purchase online. Didn't need to make a claim this time but have had to on a previous policy when I broke my leg and had to cancel my trip last year. The claim process was easy and payment received promptly. Highly recommended!

I compared several travel insurance providers and found SCTI to offer the most competitive price with excellent coverage. The application process was quick and straightforward, with prompt confirmation and helpful email reminders throughout. Overall, a very positive experience—I would recommend SCTI and would happily use them again.

Southern Cross has a great cover and reasonable pricing for travel insurance. Luckily for us we didn’t need to put in a claim so can’t comment on this process.

I have not claimed anything. But your service is good to concern about my well beings

Easy to book, responsive and at a reasonable cost

Consumer's concerns not heard despite providing all receipts as a proof. SCTI only understands their decision and what the GP says, their "says" are the final decision. Not worth buying insurance cover when you are not heard and no sympathy.

To be honest I didn’t call on the insurance while I was away BUT… it covered the important medical events that “pop up” should I had needed it.
I will do the same again for piece of mind when travelling

Excellent communication before during and after the trip

Great travel insurance, easy to purchase and clear to understand wha is covered and who to contact if you need any help. Really good value for money.

Easy to use for first timer and reassurance that if anything happened we were covered

Great! Always top notch service, great prices too

I’ve used southern cross a few times now and they’ve always been helpful .

Easy to do, no stress.

Very simple online portal to use both for applying for travel insurance and completing a claim on return. I smashed the screen on my mobile while in Oz. Rang the international number, answered quickly, the customer service representative was polite, knowledgeable and very helpful. Also empathetic to my situation.
On return to NZ, got all the paperwork, receipts etc I needed and submitted the claim. Still waiting to here back but process so far has been seamless.

I've never purchased traveler's insurance before, but I heard they may ask for it during customs while traveling to NZ (they didn't). We also knew that we wanted to go on some adventures.
Thankfully, we didn't need to use it, but the process of getting coverage was quick and easy. It made us aware that we should have this extended coverage aside from our personal coverage, just in case something goes wrong outside of our coverage.
We almost had to use it. Cyclone Vaianu was heading toward NZ as we were about to fly out. Our plane was delayed, we were put on stand-by, told we were grounded, and that we would have to stay. If we had, we would have been in the cyclone. Thankfully, we were the last two accepted on the next flight out.
What I did learn is that we should carry travelers' insurance for at least a few days after our trip is supposed to end, for instances like this.
Although this is an extra expense, it's still affordable, and now I also feel it's a must if we're traveling internationally.

Easy to apply, give me peace of mind

Took travel insurance out with Southern Crossp as recommended by Moneyhub. Very happy i did as i found them to be the cheapest with the best coverage while communication with them was the best.