Scuffers Reviews 20,475

Hoddie zipper broke after 2 weeks. 140 bucks down the drain. I’ll find out if they stand by their product

awful. i got ripped off

Loove the brand and the staff. I accidentally put the direction without some important details, emailed the support and they changed it for me the day after. 1000% recommend <3

The top is too short and can’t exchange in my region it says so for a $100 top return is $50 so I end up with only $50 it’s ridiculous.

Perfect my sweet is sooooo Nice thanck you

Absolutely terrible customer experience from start to finish.

I ordered 27 items and only received 22. The package arrived visibly damaged and ripped open. I reported the issue immediately after receiving the parcel and provided photo evidence right away.

Later, I even recorded and shared a video showing all 22 received items packed back into the original box. The box was completely full, making it physically impossible for all 27 items to have been inside.

Despite all this evidence, support kept sending contradictory and copy-paste responses instead of solving the issue.

First they claimed the package weight matched. Then they claimed some missing items had actually been returned. Then they suddenly marked additional items as “not returned” even though they were definitely included in my return shipment.

And now the latest excuse is that the carrier “cannot process the claim anymore” because the deadline supposedly passed — even though I reported the damaged and incomplete shipment immediately and have the emails to prove it. Any delay clearly happened internally on their side, not mine.

What is especially frustrating:
Everywhere you are told to “just contact support via email”. But when you actually do that, you are lucky if you receive one reply per week — and even then it is usually a generic response that ignores the actual issue and the evidence provided.

I sent:

* photos
* videos
* item lists
* return explanations
* proof of the damaged parcel
* detailed documentation multiple times

…and still no proper resolution.

The craziest part is that I only kept ONE item, yet I am now apparently expected to pay almost €1,000 for products I never received or already returned. That is honestly scandalous.

At this point it genuinely feels like customer service is designed to delay and exhaust customers instead of helping them.

I would strongly advise everyone to avoid ordering here unless you are willing to risk losing a huge amount of money with little to no real customer support.

You are the best! Great customer service, no problem with returning products, keeping in touch all the time. Great job Scuffers team!

Quality of goods outstanding and delivery very quick. I’ve bought a lot of clothes from Scuffers for my daughter and will carry on buying.

Great quality!
Fast shipping!
Will definitely be buying again.

Great Jumpers!

Be warned. I ordered a hoodie for my daughter’s birthday, 2 months ago and have still not received it. I have been onto customer services weekly as well as the courier service but I keep getting fobbed off. I have found the whole experience quite distressing. There is a simple solution. Refund the missing item or replace it with another, then claim the damages from the courier services. I am out of pocket and nobody wants to help or find a solution.

I ordered a hoodie which unfortunately had a hole, but I was send a new one for free and got the first delivery refunded on top of that. They even send the new hoodie before I returned the damaged one. They also replied within minutes to my mails, and I was very very satisfied with the costumer service!! Would definitely recommend

Bought from Scuffers many times and I was never disappointed, will buy again for sure!

Your hoodies should be thicker and the sizing is a joke, a mens S should be bigger.

I love the hoodie! It's so cute and fits perfectly 🥰 it was 3 days late but its ok at least I have it now xxx

First time ordering and was very impressed with the fast delivery and great quality of the item.

Good, quick, also went to try on in store and they didn't have the size and colour we wanted in store but were super helpful

dye on my sweatshirt and when i tried to get it resolved they did not help me much at all