In my experience, shipping to the UK takes around 1 week, and I didn’t have to pay any import fees or customs charges. The items look cool, the sizes are a bit weird and probably not for everyone. T-s... See more
Company replied
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Review summary
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Reviews shaping this summary
All of their items are heavily cropped, but this isn’t made clear on their pictures, I’m 6’4 so all their clothes look stupid on me even though I like the designs. £10 delivery then have to pay anothe... See more
Company replied
the support team was very friendly and helpful. Great garments except for one im sending back now but it was no problem the support team was helpful and understanding. Btw I love these unique pieces o... See more
Company replied
Quick delivery! The products I ordered were definitely oversized so I’m glad I sized down as they also inform you on some of their designs on the website. The quality is great for the price! Only have... See more
Company replied
Company details
Written by the company
Scuffers® is a clothing brand founded in 2018 based in Madrid. In full national and international growth, with a commitment to quality garments and all through an everyday urban aesthetic and full of light, with an undertone of exaltation of personal and differentiating nuances that seek a tireless personal growth. Scuffers was born with the purpose of representing every person who is willing to be more real. More alive. More honest with himself. More proud. More ambitious. In short, more THEM. As Always, With Love
Contact info
Pozuelo de Alarcón, 28023, Madrid, Spain
- help@scuffers.es
- scuffers.es
3.5
Average
20K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I haven't received the package yet and…
I haven't received the package yet and they keep on delaying it.
It was a gift,therefore,one star is already too much.
I suggest you solve the delivery system in order to make your business more efficient.
13 April 2026
Reply from Scuffers
We apologize that your gift's delivery has been delayed. We know this is frustrating, and we appreciate you bringing this to our attention. We'll investigate our delivery system to improve our efficiency. Thank you.
Reply from Scuffers
We sincerely appreciate your review. We’re very happy to know that you are satisfied with your experience. It is very important for us to take care of every detail and provide a high-quality service.
Ordered a hoodie almost a month ago and…
Ordered a hoodie almost a month ago and it still has not arrived
28 April 2026
Reply from Scuffers
We apologize for any inconvenience you may have experienced. This is not the type of experience we aim to provide to our customers. We are here to help you at help@scuffers.com
or https://scuffers.com/es/pages/faqs
Omg the hoodie is so worth it!!
13 April 2026
Reply from Scuffers
Thank you for your trust and for sharing your feedback. We’re glad to hear that everything went well and that you had a good experience with us. Feedback like yours helps us continue growing.
Reply from Scuffers
We sincerely appreciate your review. We’re very happy to know that you are satisfied with your experience. It is very important for us to take care of every detail and provide a high-quality service.
My order was damaged
My order was damaged, and I am having a difficult time getting a replacement item. It has been a lot of back and forth emails and they want me to pay $10 to pay for the return shipping. I should not have to pay when you sent me a damaged item.
14 April 2026
Reply from Scuffers
We apologize for any inconvenience you may have experienced. This is not the type of experience we aim to provide to our customers. We are here to help you at help@scuffers.com
or https://scuffers.com/es/pages/faqs
Great
The hoodie came to my house in perfect condition. I also feel that the company has a good contact with a client. I got all the emails with needed info about my package, including tracking app. I fully reccomend and I will definitely come back!
14 April 2026
Reply from Scuffers
We sincerely appreciate you taking the time to share your experience. We’re happy to know everything met your expectations. We will continue working to maintain and improve the quality of our service.
Reply from Scuffers
Thank you for your trust and for sharing your feedback. We’re glad to hear that everything went well and that you had a good experience with us. Feedback like yours helps us continue growing.
Great customer experience
Great customer experience. First brand I know refunding before you return the garment.
10 April 2026
Reply from Scuffers
We sincerely appreciate your review. We’re very happy to know that you are satisfied with your experience. It is very important for us to take care of every detail and provide a high-quality service.
super amazing
They are amazing! I literally love the clothing from scuffers and they are so kind and helpful.
I needed to return my pants because there was a hole in it i didn’t cause, and without questions they offered me new pants or something else from the collection. All they needed were the old pants so i all needed to do was return them and i got new ones!
LOVE SCUFFERS
10 April 2026
Reply from Scuffers
We sincerely appreciate you taking the time to share your experience. We’re happy to know everything met your expectations. We will continue working to maintain and improve the quality of our service.
Reply from Scuffers
We sincerely appreciate you taking the time to share your experience. We’re happy to know everything met your expectations. We will continue working to maintain and improve the quality of our service.
Phenomenal product
Phenomenal product. Shipping had a delay but that comes with being international. Regardless, quality of the product is top notch.
14 April 2026
Reply from Scuffers
We sincerely appreciate your review. We’re very happy to know that you are satisfied with your experience. It is very important for us to take care of every detail and provide a high-quality service.
Fantastic condition clothes and sizes…
Fantastic condition clothes and sizes correct , really good quality and delivered on time
5 February 2026
Reply from Scuffers
Thank you for your trust and for sharing your feedback. We’re glad to hear that everything went well and that you had a good experience with us. Feedback like yours helps us continue growing.
Reply from Scuffers
We truly appreciate your rating. We’re glad to know you are satisfied with our service. Comments like yours encourage us to keep delivering our best every day.
I really liked how they inform you…
I really liked how they inform you right away and tell you the progress, it came pretty quick and orderning it was super easy.
7 April 2026
Reply from Scuffers
We sincerely appreciate you taking the time to share your experience. We’re happy to know everything met your expectations. We will continue working to maintain and improve the quality of our service.
Excelent experience
Excelent experience, it came early that I thought and also the quality of the hoodie is amazing
8 April 2026
Reply from Scuffers
We sincerely appreciate your review. We’re very happy to know that you are satisfied with your experience. It is very important for us to take care of every detail and provide a high-quality service.
Reply from Scuffers
We truly appreciate your rating. We’re glad to know you are satisfied with our service. Comments like yours encourage us to keep delivering our best every day.
I required an exchange for a pair of…
I required an exchange for a pair of pants that didn’t fit. I could only be communicated with through automated emails. I reached out to the helpline for some assurance and I still have not received a reply two weeks later.
13 April 2026
Reply from Scuffers
We regret that the pants exchange process and our delayed helpline response caused frustration. We appreciate your feedback and we'll investigate how to improve our communication.
Reply from Scuffers
We appreciate your feedback. We regret the shipping costs were not ideal for you.
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