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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the product's quality, noting its durability and elegant design, often recommending it for its compact size and functionality. People appreciate the smooth card mechanism and the RFID protection, finding the wallets practical for daily use and a significant improvement over traditional options. Reviewers also highlight the excellent service, with many expressing satisfaction with the overall user experience and the company's commitment to customer happiness. However, some customers were dissatisfied with customer service, reporting issues like unhelpful phone support and refusal to address product defects, particularly regarding peeling leather or cards not being securely held. A few other people also felt that the product quality did not meet expectations, with some wallets deteriorating quickly or mechanisms failing after a short period, especially when used with metal cards.

What people talk about most

Product

Consumers find product to be positive, with many reviewers describing it as a high-quality, well-built, and... See more

Quality

Users describe positive interactions with quality, highlighting that many products are well-built, durable,... See more

User experience

People report positive experiences with user experience, highlighting the product's simple yet well-designed... See more

Service

Customers had positive experiences with service, often describing it as fast, reliable, and outstanding.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing satisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have 2 card holders. 1 since around 7 years which suited me well. So i decided to buy another less than 2 years ago, this one is not so good at holding cards now and the wrap around has come apar... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service!!! My card holder was so old that it didn't even have a serial number, yet Secrid Customer service sent me a brand new cash flap free of charge International Post to U... See more

Rated 5 out of 5 stars

Superb after sales and warranty service ! After more than 2 years of intensive and daily usage, the embossed leather of my twin wallet started to come loose. So I sent an email to customer service as... See more

Rated 5 out of 5 stars

I received my cardholder from my twin sister at Victorinox in Ibach. I knew cardholders existed, but I wasn't familiar with Secrid yet. What a sense of quality I felt the moment I held it. It immediat... See more


Company details

  1. Fashion accessories shop
  2. Gift shop
  3. Leather Products Manufacturer
  4. Luggage Shop

Written by the company

At Secrid, we reimagine daily essentials into high-quality pocketwear. As a B Corp, we aim to use design as a force for good, supporting our communities and producing locally. The wallet in your pocket, for example, was assembled at sheltered workshops in Holland. So, when you carry our pocketwear, you’re making a difference. A better world starts in your pocket. We focus on providing an impeccable experience and ensuring the extended lifetime of our wallets. Have a question or repair request? Please get in touch via secrid.com/contact.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

284 reviews

5-star
4-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Sustainable service

I am a long time user of the Secrid wallet. Recently I encountered a problem with my first Secrid. It had a broken mechanism. An amazing sustainable solution was provided and I can still use my original wallet!
Super service!

15 April 2025
Unprompted review
Rated 4 out of 5 stars

Best amount of features in a wallet…

Best amount of features in a wallet I could find so went with the Slimwallet vintage olive-black. After a week or two of using I think it's great.

Though I have 2 suggestions.

1. because the leather part is glued onto the metal card part, lint collects down the side between the two materials (I keep the wallet in my pocket) and as is sticky is hard to remove. Perhaps a different way of attaching should be investigated.

2. the flap to close the wallet moves quite a bit laterally because there is no mechanism to hold it in place (I think more expensive wallets have a a clasp or band) a small magnet would suffice to keep it in place and really this is my only gripe.

I would definitely purchase another. but opting for one that keeps the closing flap in place.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

This is the original... best of the best!

This is the original... Best Quality, best features and great design! Stay with the original - all the fakes can't match the quality of these products. I love the size, haptic and functionality. There are so many products - one style and design for everybody...

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I bought a Secrid wallet six years ago. It has been a constant companion ever since, and is well travelled and much loved.

Recently I dropped it onto a hard floor - not for the first time. As a result the lever mechanism failed. I was delighted to find that Secrid repaired it for me, by post. The process was fast and flawless. Not only that, the company did not charge me for the repair, even though it is so long since I bought it.

Over the last several years I have bought three other Secrid wallets for family members. Each wallet has been excellent.

4 April 2025
Unprompted review
Rated 4 out of 5 stars

The Mini wallet ***

I bought a Secrid mini wallet in leather.
Initially great perfomance, but after only a year, the cards fall out (actually not all, but 2-3 of 5).

I do like the wallet, but the quality does not support the price and there are other, better options out there,

Update:
After a short email exchange, Secrid repaired the wallet pretty quickly, so I would rate the total experience as 4 *, considering the flaw experienced will be back.
Nevertheless, a good wallet and an evenly good customer service!

4 March 2025
Unprompted review
Secrid logo

Reply from Secrid

Good morning,

Thank you for sharing your experience with your Miniwallet.

We're happy to hear that you enjoyed using it initially, however, we’re truly sorry to learn that it no longer functions as expected. Fortunately, in many cases, we can easily repair this, often free of charge.

We’d love to help find a solution for you! Please reach out to us at info@secrid.com, and our team will be happy to assist you.

Looking forward to hearing from you!

Rated 3 out of 5 stars

Return of Wallet not a great experience

Upon receiving my wallet, I was not happy with how it folded with items inside.

I contacted Custoner Services and was told I am.new if you are unhappy simply return it. I explained I would leave it for 24 hours and then let them know.

I have now called 3 times, sent emails and I keep being told the Returns department should have sent me a returns label, I will get it tomorrow.

Over a week later and still no label.

Great to say yoy offer a returns guarantee, but pointless if this is the experience.

19 February 2025
Unprompted review
Secrid logo

Reply from Secrid

Thank you for sharing your feedback with us.
We are sorry to hear that your experience with our local customer service team did not meet the high standards we strive for. To better assist you, we kindly ask that you send the details of your experience to our headquarters email:
info@secrid.com.

This will allow us to address your concerns more effectively and work towards a resolution.
We look forward to hearing from you and hope to find a suitable solution.

Kind regards,
The Secrid Customer Care Team

Rated 5 out of 5 stars

I have three mini SECRID wallets

I have three mini SECRID wallets: one in matte leather, one in green hexagonal leather, and one from their new premium line with embossed leather. I also own their Twinwallet, Slimwallet, Cardprotector with their new engraving service, and Cardslide wallet. I pretty much own almost all their styles and will probably buy the Bandwallet next.

SECRID is one of those brands I trust when it comes to quality. I’ve bought from Ridge, Ekster, and various popular wallet brands on Shopify and Amazon, but SECRID remains my favorite. I love their story and the positive impact they’ve made in the community—it’s not just about profits, but about giving back in meaningful ways.

Now, the wallets themselves are absolutely gorgeous. The leather is soft yet structured, allowing cards to be stored without adding bulk. The Cardprotector mechanism is smooth and more compact than others on the market, making it slim and pocket-friendly. When you hold a SECRID wallet in your hand, you truly appreciate its beauty. Owning one has deepened my love for well-crafted wallets.

Thank you for creating such beautiful products—I’ll continue to support your brand. I’m thinking of adding the new Pebble line and Bandwallets to my collection next!

28 December 2024
Unprompted review
Rated 5 out of 5 stars

Well worth the premium

I have owned two Secrid wallets, they have been outstanding. They function beautifully, age well, and take up the smallest possible space in my pocket.

I really really recommend them.

3 September 2024
Unprompted review
Rated 4 out of 5 stars

Amazing Wallet, Awful Wrapping

I bought a beautiful Slim Wallet and the product itself feels and looks like really good quality. Definitely one of the better options out there when it comes to "modern" wallets. However, I paid an extra for it to be wrapped as a gift but it came basically unwrapped with the sticker that holds it together and also stuck to the box ripping the small amount of gift wrap with it.

5 February 2025
Unprompted review
Secrid logo

Reply from Secrid

Good afternoon,

Thank you for your kind words. We’re happy to hear that you appreciate the quality of your new Slimwallet!

However, we’re truly sorry to learn that the gift wrapping did not meet your expectations. That’s certainly not the experience we want for our customers.
We kindly ask you to reach out to us at info@secrid.com, and we’ll be happy to find a solution together.

Looking forward to hearing from you!

Kind regards,
The Secrid Customer Care Team

Rated 5 out of 5 stars

It’s a cute and easy to use wallet

It’s a cute and easy to use wallet. My bf has had it for years and the mechanism still worked but the cards could slide out if you shook it hard enough. At Dutch design week at their stand an employee found that out and changed the internal mechanism free of charge. Even tho it was much past the 2 year warranty period. Otherwise I believe the change is €10. The out side of the wallet is pretty much impossible to damage (I have the simple aluminium card holder). :)

8 December 2024
Unprompted review
Rated 5 out of 5 stars

Twinwallet Original Navy

My colleague recommended Secrid after receiving one as a gift from his family. My old wallet was bulky and felt cumbersome, especially as an outdoor photographer. When he showed me his Secrid Twinwallet, I was impressed by its compact size and the convenient trigger mechanism for ejecting cards. Since I rarely carry cash and primarily use card payments, the Secrid Twinwallet seemed like the perfect choice for me. I placed my order on Saturday, January 25th, and it arrived on Tuesday, January 28th—quick delivery and well-packaged from Holland to the UK.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

No Worries Wallet

I feel secure and confident in SECRID Product. I purchased the Cardslide and I love it. I can easily access my cards and cash. The thing conveniently holds up to 6 cards and is not bulky like other wallets.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

light weight, RFID safe, looks good

Job 200 km away from home. Travelling a lot, carrying stuff around a lot. Frequent one hand use when reaching out for plastic cards. Light weight equipment for tablet, credit cards and IDs essential. Antique brick stone wallets absolute no go. Secrid is safe, vintage design is stylish and company has social awareness. I just like those folks and their wallets

17 January 2025
Unprompted review

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