SECURICO CCTV Reviews 

1,759
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Amazing service from start to finish. This has given me complete peace of mind. 24-hour support is available whenever needed, which is very reassuring. The engineer was highly professional and took th... See more

Rated 5 out of 5 stars

I was very impressed by the young gentleman who visited me last week. My cctv had gone off completely. He was very professional and soon realised what the problem was and rectified it. He was a perfe... See more

Rated 1 out of 5 stars

Cowboy company that pull a price out of their pocket at random. They rip people off, are not compliant with anything they do and are just out to make a quick bit of money. Aftercare is non existent wi... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from start to finish! This company really knows how to take care of their customers. The team was incredibly professional, and they made sure I understood everything clear... See more

Company details

  1. Security equipment
  2. Audio visual equipment repair service
  3. Closed Circuit Television Store
  4. Security System Installer
  5. Security system supplier

Information provided by various external sources

Securico CCTV is one of the leading CCTV installers in the UK with over 10 years experience in the CCTV industry. We offer the latest technologies in CCTV security systems to homes and businesses throughout the UK. We provide effective security solutions to our clients through professional CCTV systems installation, an excellent maintenance service and a one year on-site warranty with every system installed. We have a team of qualified and experienced engineers to carry out CCTV camera installations and to give unlimited advice on home and business security. At Securico CCTV, we strive to deliver the best by offering products and services that are both reliable and affordable. When it comes to price, we offer guaranteed lowest prices on home CCTV security systems and business CCTV systems. Our remote CCTV surveillance system gives you the ability to monitor the activities around your property from anywhere in the world.


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(1,759)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

Shocking experience from start to…

Shocking experience from start to finish!
Instillation is questionable as we had a camera positioned in the wrong location. When engineers finally came out to move it, they claimed they don’t have enough time to do the job so this would have to be re-booked in. Again when another engineer came he simply tilted the camera upwards rather that’s repositioning (as agreed). He also used some ‘electrical tape’ to stop the light spillage rather than reposition the camera! The position is still not acceptable or practical.
Needless to say I am less than impressed and waiting for Securico to get back to me….the customer service has been seriously lacking and I’m constantly calling with little or no response!
As a good will gesture for the multiple errors on their part, Securico agreed to upgrade one of our cameras for free. The engineer showed up with no knowledge of this and didn’t even bring the promised camera!!
Again I’m waiting for a response?

It’s shocking how such a big company can be so poorly organised

I’ll hopefully get a response on her to explain why there seems to be so many issues

After posting my review, one of your engineers contacted me through social media from his personal account! This is unethical and beyond unacceptable and a violation of my privacy!

I had no contact with your engineers social media….please do not post false comments. I have screengrabbed everything as proof! I did not see the message initially as my profile is private. I did not respond or engage with your member of staff in any way!

I commented on the Securico CCTV Instagram page - which you can no longer see as you've blocked me to prevent any further comments. I never even met this engineer as was at work when he was at my property, so have no idea who he is let alone what the name of his personal business is.

24 July 2023
Unprompted review
SECURICO CCTV logo

Reply from SECURICO CCTV

Dear Natalie,

Thank you for taking the time to share your feedback. We apologise for the experience you had with our service. Your satisfaction is of importance to us, and we regret that we fell short of meeting your expectations.

We understand your frustration, and we want you to know that we are committed to constantly improving our services. Your feedback helps us identify areas for growth, and we assure you that your concerns will be addressed.

Please note that your complaint was made on a contractor's Instagram page. They are not employed by Securico.

We are not responsible for any third-party social media page; their content, opinions, nor any response you may receive for posting on their pages.

Kind regards,

Securico CCTV Customer Services

Rated 5 out of 5 stars

I was happy with the fitter he did a…

I was happy with the fitter he did a good clean job.I made the mistake of not reading the quote and screen was installed wrong place for me. I am now waiting for securico to move my screen to my bedroom where my existing screen is.

19 July 2023
SECURICO CCTV logo

Reply from SECURICO CCTV

Dear Bruce Brooke,

Thank you for your review and I'm sure we can assist with the screen relocation as soon as possible.

Kind regards,

Securico CCTV Customer Services

Rated 5 out of 5 stars

Great system and great service from…

Great system and great service from these guys. Can't fault the installation, v tidy and ... no collateral damage - impressive!
Second time I've used Securico which speaks volumes.

19 July 2023
SECURICO CCTV logo

Reply from SECURICO CCTV

Dear P Crawford,

Thank you for your repeat custom and 5 star review!

Kind regards,

Securico CCTV Customer Services

Rated 5 out of 5 stars

Brilliant , professional & top notch

This is a professional operating system which provides an extra level of security to one’s home . I have used this company for some years and they are extremely professional . I have upgraded the box once. The quality of the images and the fact that I can download the app and use my cameras all over the world is brilliant. I wouldn’t be without the cctv and I highly recommend Sam ( the owner) and staff such as Billy who go the extra mile to assist if I ever don’t understand something or as in recently , needed to connect to a new router . It’s really great having the safety net.

11 July 2023
Unprompted review
SECURICO CCTV logo

Reply from SECURICO CCTV

Dear Miranda,

Thank you for your review and for mentioning Sam and Billy.

We appreciate your continued custom.

Kind regards,

Securico CCTV Customer Services

Rated 5 out of 5 stars

Securico cctv outstanding

I had Securico cctv cameras installed yesturday. This is the 2nd time I have used Securico. Sam Caan, josh and the rest of the team have been fantastic. Their installer's Marian and Daniel were very prompt time wise and they called letting me know they were on their way in around 10 to 15 minutes and they were. They were very good and were very helpful and polite, explained the installation. They got on with the installation without stopping. Their team work was outstanding. They went through the setup on my mums devices. They never left any mess, very efficient. I would highly recommend Securico cctv installer's to anyone who needs a great installation. It was a great experience. The team were very polite and helpful in every way.

10 July 2023
Unprompted review
SECURICO CCTV logo

Reply from SECURICO CCTV

Dear Cathy,

That is great to hear. Thank you for your review and repeat custom.

Kind regards,

Securico CCTV Customer Services

Rated 5 out of 5 stars

Great lad

Great lad, did a good job , and pleasant to talk to. I’m really happy with my new camera, definitely upgraded from my old one, so thank you very much. Very happy.

9 July 2023
SECURICO CCTV logo

Reply from SECURICO CCTV

Dear Ms Baker,

Great to hear you are happy with the upgrade!

Thank you for your review.

Kind regards,

Securico CCTV Customer Services

Rated 5 out of 5 stars

Had a trespassers on my property and…

Had a trespassers on my property and they looked like they we after my cars so wanted to upgrade my security. They came and installed 3 cameras the day after I called them. Quality service.

4 July 2023
SECURICO CCTV logo

Reply from SECURICO CCTV

Dear Mr Garratt,

I hope the CCTV has helped you feel more at ease.

Thank you for your review.

Kind regards,

Securico CCTV Customer Services

Rated 5 out of 5 stars

I have had Securico cctv camera…

I have had Securico cctv camera installer's in today. Their installer's were very prompt time wise and they give me a call. Telling that they were on their way in around 10 to 15 minutes and they were. They were very good and were very helpful and polite went through the process of the installation. They got on with the installation and they did stop the whole time they were in the property. There team work was fortless. They went through the setup both on the tv and our phones to. Plus they were very clean. They never left any mess.I would highly recommend Securico cctv installer's to anyone. Who needs a great installation. I can't fort there service what so ever. It was a great experience. The team were very polite and helpful in every way.

3 July 2023
SECURICO CCTV logo

Reply from SECURICO CCTV

Dear Mr Nicholls,

Thank you very much for leaving your review. We appreciate you adding lots of detail about the experience you had.

Your welcome emails have some user guides as well as details about how to get support, just in case you need it.

Thanks once again for your custom!

Kind regards,

Securico CCTV Customer Services

Rated 5 out of 5 stars

Awesome service from to finish

Awesome service from start to finish, and very happy with the product. Thanks Sam for sorting.

3 July 2023
SECURICO CCTV logo

Reply from SECURICO CCTV

Dear Lee q,

Thank you for your review.

We are pleased to hear you are happy with your new system.

If you have not already, please have a look at your welcome emails which contain lots of useful info.

Kind regards,

Securico CCTV Customer Services

Rated 5 out of 5 stars

I am really appreciated of all CCTV…

I am really appreciated of all CCTV team they did such a great job
But I thought it will be with the alarm
Could u tell me how is alarm system install together with camera
Thank you

25 June 2023
SECURICO CCTV logo

Reply from SECURICO CCTV

Dear Ziaullah,

Thank you for your review.

I'll pass on your message to the support team, but if you need any assistance in the future if you can email support@securicocctv.co.uk you'll get a fast response direct from the support team.

Kind regards,

Securico CCTV Customer Services

Rated 5 out of 5 stars

Service Excellence

The selection through to installation of the cctv system was managed very professionally. Our expectations were set realistically about the product suitability and the SecuriCo did not disappoint in their delivery. Everything went well and according to the agreed schedule!

5 June 2023
Rated 5 out of 5 stars

Very quick easy process

Very quick easy process. Installation was quick and thorough. Engineer was polite and helpful.

5 June 2023
SECURICO CCTV logo

Reply from SECURICO CCTV

Dear Mr Francis,

Thank you for your review.

Kind regards,

Securico CCTV Customer Services

Rated 5 out of 5 stars

Very Professional from start to finish

Very Professional from start to finish. Sam explain everything clearly to me prior to my fitting and Morese ( I think that was his name) was respectful, tidy and pleasant and explained how to use the system clearer I’d highly recommend this company and their product

4 June 2023
SECURICO CCTV logo

Reply from SECURICO CCTV

Dear Ms Evans,

Thank you for your review and recommendation.

Kind regards,

Securico CCTV Customer Services

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