Sekonda Reviews 8,364

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,344 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their appealing design and excellent value, often noting that items look more expensive than their actual price. The ordering process is generally described as easy, with many appreciating the informative details provided about the watches. Reviewers consistently highlight the quick and efficient delivery service, with items arriving promptly and well-packaged. However, some customers also noted issues with product quality, such as manufacturing faults, watches stopping working prematurely, or charging difficulties. A few other people also felt that delivery times were occasionally longer than expected, despite paying for faster options.

What people talk about most

Product

Consumers generally find the product to be positive, with many praising the watches for their great value,... See more

Quality

Clients share ambiguous opinions on quality, with many expressing disappointment due to issues like defective... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the super fast and quick... See more

Price

Customers consistently note positive experiences with price, often finding products to be a great value and... See more

Order

Customers had positive experiences with the ordering process, finding it easy to use and navigate, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Knowing I dealt with a British manufacturer with a sound record. Liked the contemporary design of dial and steel mesh strap but would have been glad of tips on adjusting. Wide choice on user friendly... See more

Rated 4 out of 5 stars

Seems reliable but think sometimes undercounts steps. Nice design with change of face. Would like to extend period it is lit up when the button is pressed. Also sllep times sometimes inaccurate. Gen... See more

Rated 4 out of 5 stars

Quick delivery and fits well. Slightly disappointed as ordered direct from sekonda so that it was the same as my previous watch strap however its not the same colour and doesn't say Sekonda on the buc... See more

Rated 5 out of 5 stars

Unfortunately the bracelet of the watch I ordered had a manufacturing fault. Sekonda was unable to give me a direct replacement (which I was grateful for to tell the truth) but I was offered a choice... See more


Company details

  1. #114 of 132 best companies in Watch shop

About Sekonda

Written by the company

About:
Established in 1966, Sekonda is a British designed brand, well known for its quality watches at unbeatable prices. We feature an extensive range of men’s and women’s timepieces both online and in the highstreets.

Great quality at a great price:
Sekonda prides itself on selling great quality watches at great prices. With so many different designs and features, all at a range of affordable prices, there is a watch for anyone and everyone.

Delivery:
We offer delivery to anywhere in mainland UK including the Channel Islands, Isle of Man and Isle of Wight.

Standard delivery is free and will take 3-5 working days to arrive. Next day delivery is £5.99. Order by 2pm Monday-Friday to receive your order the next working day.

Not received your order? Please head to our contact us page here: https://www.sekonda.com/contact-us

Strap adjustment:
Need help adjusting your bracelet? We offer a free of charge service to remove or add bracelet links. Or to save you time, in some cases we can simply send out additional links so you can adjust your watch at home.

To get help with strap adjustment, please visit: https://www.sekonda.com/contact-us

2 year guarantee:
Your Sekonda watch is guaranteed against defects in materials and workmanship for a period of 2 years from the date of purchase. What is not covered by the guarantee is batteries, straps and bracelets, damage caused by accident, misuse or lack of care, and water penetration exceeding the watches’ water resistancy threshold, if applicable.

British designs:
All our watches are designed in our head offices in the UK. By buying with us, you know you are always getting a classic, British design.

Reviews:
Real reviews from real customers. Addressing both the good and the bad, we want our customers to help one another and gain a real insight of our brand. We want you to find the right watch for you and help others do the same!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Useless customer support

Got on of the smart watches gave to me for Christmas from my kid the watch work fine but the strap is to wee I tried to get a few links from customer support or another the same and remove links from it. But apparently a sekonda don't sell link and won't sell another strap the same. Absolutely useless customer support not fit for purpose. They told me to take it to a jewelry shop which I did do 3 different ones only to be told sekonda won't sell them the parts. So I am just going to get a cheap strap off amazon and be done will it. But I would advise to anyone looking a watch to avoid sekonda for there after sales support is absolutely awful

26 January 2026
Unprompted review
Rated 5 out of 5 stars

What a good watch

The watch is full of features that do exactly what it says. Easy to switch straps, has a great selection on the website and simple to swap over. Retail price was £120 I managed to get it for £60 on a Jet2 holiday flight.

30 January 2026
Rated 5 out of 5 stars

Great product

Great product. Looks nice and far more expensive than the sale price paid. Service was very quick so a satisfying purchasing experience.

28 January 2026
Rated 2 out of 5 stars

AVOID

Watch wasn't protected correctly when it was packaged - the watch was simply loose in a very large box within a thin plastic bag so the watch could have very easily come damaged.

22 January 2026
Sekonda logo

Reply from Sekonda

Hi, we are very sorry to hear about your experience. If you wish to discuss this matter further, please contact our customer service team via the form on our contact us page on our website (https://support.sekonda.com/en-GB). We apologise for any inconvenience caused. Kind regards.

Rated 2 out of 5 stars

I bought a watch with chronograph…

I bought a watch with chronograph function but they didn’t work even beginning but i couldn’t get time to contact then after 1 month the watch stopped working and i tried to contact them to claim my warranty but i couldn’t get proper solution to claim so watch is just in the drawer now

29 August 2025
Sekonda logo

Reply from Sekonda

Hi, we are very sorry to hear about your experience. If you wish to discuss this matter further, please contact our customer service team via the form on our contact us page on our website (https://support.sekonda.com/en-GB). We apologise for any inconvenience caused. Kind regards.

Rated 5 out of 5 stars

An all round bargain…

A bargain cheap watch for £40 that’s comfy, lovely looking and feels safe as it’s made by a proper watch maker (makes my dad happy). Free postage and quick delivery. Can’t ask for more.

27 January 2026
Rated 1 out of 5 stars

Useless instructions to start...

Useless instructions: click English and you get all 13 languages in three unreadable columns.
Impossible to keep proper records.
Discarded.

27 January 2026
Sekonda logo

Reply from Sekonda

Hi, we are very sorry to hear about your experience. If you wish to discuss this matter further, please contact our customer service team via the form on our contact us page on our website (https://support.sekonda.com/en-GB). We apologise for any inconvenience caused. Kind regards.

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