Knowing I dealt with a British manufacturer with a sound record. Liked the contemporary design of dial and steel mesh strap but would have been glad of tips on adjusting. Wide choice on user friendly... See more
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Company details
- #114 of 132 best companies in Watch shop
About Sekonda
Written by the company
Established in 1966, Sekonda is a British designed brand, well known for its quality watches at unbeatable prices. We feature an extensive range of men’s and women’s timepieces both online and in the highstreets.
Great quality at a great price:
Sekonda prides itself on selling great quality watches at great prices. With so many different designs and features, all at a range of affordable prices, there is a watch for anyone and everyone.
Delivery:
We offer delivery to anywhere in mainland UK including the Channel Islands, Isle of Man and Isle of Wight.
Standard delivery is free and will take 3-5 working days to arrive. Next day delivery is £5.99. Order by 2pm Monday-Friday to receive your order the next working day.
Not received your order? Please head to our contact us page here: https://www.sekonda.com/contact-us
Strap adjustment:
Need help adjusting your bracelet? We offer a free of charge service to remove or add bracelet links. Or to save you time, in some cases we can simply send out additional links so you can adjust your watch at home.
To get help with strap adjustment, please visit: https://www.sekonda.com/contact-us
2 year guarantee:
Your Sekonda watch is guaranteed against defects in materials and workmanship for a period of 2 years from the date of purchase. What is not covered by the guarantee is batteries, straps and bracelets, damage caused by accident, misuse or lack of care, and water penetration exceeding the watches’ water resistancy threshold, if applicable.
British designs:
All our watches are designed in our head offices in the UK. By buying with us, you know you are always getting a classic, British design.
Reviews:
Real reviews from real customers. Addressing both the good and the bad, we want our customers to help one another and gain a real insight of our brand. We want you to find the right watch for you and help others do the same!
Contact info
Alexander House, Chartwell Drive, LE18 2EZ, Leicester, United Kingdom
- 0116 288 2500
- customerservice@timeproducts.co.uk
- sekonda.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
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A tool to alter strap would be useful
A tool to alter strap would be useful. I had taken watch abroad for a surprise birthday presents but husband couldn't wear it. Disappointed with that. Maybe give an option to purchase one
Nice watch for the price
Base range of Sekonda gives good value for money. The clasp on the bracelet sounds & feels a little tinny but the bracelet is good quality. Watch face looks really nice in green, just as good as I remember it when I saw it in an airport on holiday! Price at home was better. I enjoy wearing it just as much as pricier watches I own. The watch pouch is a new one for me, but is certainly easier to store than a box.
Delivery a little slow, but I did order it over the Christmas period.
Good quality watch on a budget.
The watch does everything i wanted and more at a great price point.
Great price
Great price, fast delivery, good quality watch, just what I was looking for as an everyday watch.
Just what I wanted
Long delivery time
Product was good BUT took ages to arrive, despite me paying for next day delivery. Missed recipient’s birthday as a result. Not sure if this is a Sekonda issue or a courier issue but was disappointing

Reply from Sekonda
Fantastic watch,very pleased,good…
Fantastic watch,very pleased,good packaging,excellemt.quick delivery too.
We ordered 2 x fitbit type watches…
We ordered 2 x fitbit type watches which are really good. Not expensive, prompt delivery & great value for money. Easy to use, linked to your phone
Bought day-date watch for an elderly…
Bought day-date watch for an elderly person, but the day display was in red and very small, so not helpful. Sent back and received refund minus postage
Doesn't work properly & no responses from customer service
Bought 2 different watches, one for my husband & one for me, and couldn't get the notifications to work properly on either of them (some worked but the most important ones didn't!). So bought another one to try but the same thing happened! Had multiple lengthy discussions with the AI chat on the website (which to be fair is a very good AI bot!) & trawled through the instructions & tried everything, but still not working properly. Sent a message in via the Contact Us form (frustratingly no phone numbers available to call!) but still no response a week later, despite sending a chase message. So, overall very gutted & will be returning all 3 watches.
Nice looking smart watch
Love my new smart watch. Had a fit bit before but it was too small to read. This is much easier
Quick delivery and fits well.
Quick delivery and fits well. Slightly disappointed as ordered direct from sekonda so that it was the same as my previous watch strap however its not the same colour and doesn't say Sekonda on the buckle.
Flex plus smart watch
Easy to use website, nice looking watches but not that impressed with the charging lead arrangement on the Flexplus smart watch. It is very easy to dislodge the charger meaning it can take a while to charge, especially if you don't realise. Other than that it's a nice product
It did everything that I wanted it to…
It did everything that I wanted it to do and a well made item
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