SellPhones.co.uk Reviews 

1,323
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the entire trade-in process is exceptionally quick, effortless, and completely straightforward from beginning to end. Many consumers are particularly impressed by how fast their items are checked and how quickly payments are safely deposited into their bank accounts. Customers also highlight the exceptionally fair and accurate pricing, frequently noting that original online quotes are fully honored without any unexpected haggling or unfair deductions. Additionally, users truly appreciate the clear communication, helpful guidance, and professional support provided by the team throughout every single step of the transaction.

What people talk about most

Payment

Customers consistently note positive experiences with payment, highlighting the fast and straightforward... See more

Service

Clients share positive opinions on service, highlighting a consistently fast, simple, and professional... See more

Price

Customers report great satisfaction regarding the price, noting that initial quotes are very fair, highly... See more

Customer service

Reviewers highlight positive aspects of customer service, describing experiences as brilliant, easy, and... See more

User experience

People report positive experiences with user experience, highlighting brilliant and fast customer service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. I sent my phone on Monday and received full payment on Tuesday, exactly as quoted. There was no attempt to haggle or reduce the price, which was really refres... See more

Rated 5 out of 5 stars

Great experience. After getting messed around by music magpie and unfair knocked down price on perfect condition iPhone 16 pro, I thought I’d try sell phones.co.uk as price seemed good. Sent Phone, re... See more

Rated 5 out of 5 stars

After a very poor experience with Mazuma (Order M9188594), where my iPhone 15 Pro was unfairly undervalued, I sent the exact same phone to sellphones.co.uk. Their service was outstanding from... See more

Rated 5 out of 5 stars

quoted less than some other sites (top offer was £305), however after looking at reviews, other companies appear to drop their offer once they have your device, and charge for returns. SellPhones qu... See more


Company details

  1. Cell phone recycling and unlocking service

Information provided by various external sources

GSMNET Ltd was founded with the goal of helping people get more value for their mobile devices. We believe honest policies and great customer service is the only way to do business. Our team of dedicated employees works hard daily to keep our environment fun and remain productive. All we do is business with people, not websites, our goal is to pay the best price to our customers. We want customers to be happy and make a smart decision when selling their devices. That is our mission every day and we stand by it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,323)

56 reviews in the last 12 months

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Rated 4 out of 5 stars

I have always been skeptical selling my…

I have always been skeptical selling my iPhone online and was reading reviews on a lot of websites to find out that sellphones.co.uk had very good reviews.

I went a head with the online portal and within 30seconds to 1 minute had an email from themselves providing me with a reference number and free postage label, all I had to do was package my iPhone and advised me to pay for special delivery (which I did, this did cost me £9).

I took it to Royal Mail yesterday and it has been delivered today. My quote online was £345. My phone was in good condition no major cracks or chips.

I then had an email this afternoon to say they had received it and offered me a lower price of £245, they sent me pictures of the IPhone condition which was chips on the display screen, chips on the side of the phone and scuffs near the iPhone charging port, I immediately sent them a message back and explained there were no marks on the display screen or near the charging port and luckily I had taken photos of my phone before sending it (I advise you to do this if you are thinking of selling a phone to any company) I then sent proof of my photos and the guy was very understanding and explained he had to speak with his manager.

10 minutes later he came back and said there was an error on their side and the phone is in very good condition however there were some marks on the side of my iPhone which I knew was there as I noticed the chips before I sent my phone there wasn’t major just tiny white spots where the painting had come off, so once he mentioned that, I was ok with this and he asked me what price I was looking at. I wanted to be fair as the phone did have some cracks so I said £300 would be my offer.

He then offered me a new quote £300 which I accepted. He was very apologetic towards me which I appreciated. He told me the money would take around 24 hours to appear in my bank which I can confirm the money has been transferred to me this evening.

I will be using them again should I wish to sell future phones.

22 July 2025
Unprompted review
Rated 3 out of 5 stars

Minimum 80% battery health

A legitimate business with great reviews, and I was initially pleased to be offered a fair price for my iPhone. However, after sending it in, I was told that because the battery health was at 75%, they’d only offer the ‘broken’ price of £20. I declined and paid £10 to have it returned — which is fair enough.

The reason for the three stars is that there’s no mention on their website of their policy to treat any phone with battery health under 80% as broken. Had that been made clear upfront, it would have saved us both time and effort. I can’t help but feel they’re hoping some people just accept the reduced offer.

23 June 2025
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Thank you for taking the time to leave a review. We’re genuinely sorry to hear you were disappointed with your experience.

We understand how frustrating it can be when the final offer doesn’t meet expectations, especially when the initial quote was promising. The reason for the reduced offer was the battery health — at 75%, it falls below the 80% threshold we require for devices to qualify as fully functional. As you may have seen on your iPhone, Apple displays a message when battery health drops below this level, stating that the battery is significantly degraded and may need replacing.

We understand your concerns regarding the clarity of our battery health policy. While it is part of our device assessment criteria, we recognize that it could have been communicated more clearly during the quoting process. We're currently working on improving how and when this information is shared to ensure customers know exactly what to expect before sending in their devices.

We’re glad the return process was handled fairly and appreciate your honesty — it helps us improve. If there’s anything further we can do to help, please feel free to reach out directly.

Best Regards,
SellPhones.co.uk Team

Rated 5 out of 5 stars

Fast and clear communication

Fast and clear communication. I liked the direct communication via WhatsApp which made me feel confident about the company. The online quote was accurate and payment was made immediately. I recommend the company and will use again in the future.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy and quick payment

I did alot of research, before choosing sellphones to trade my phone in to. There are a lot of scammers out there, so wanted to ensure I chose a trustworthy company, who paid out the maximum I could get - and sellphones was that company. No other company offered the high amount they did. The entire process end to end was easy, I was paid the next day after they received the handset. You can trust this company.

Thanks a lot sellphones!

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Was very very weary about selling my…

Was very very weary about selling my brand new iphone 16 pro online, found this place and read the reviews yet still had a gut feeling I couldn't trust an online company. Sent my phone special delivery on the Friday, (bank Holiday weekend) they received it on the Tuesday. They let me know when it had been received, and turns out I got the payment literally the same day later that evening! And they paid the exact amount that I was quoted originally. Not one fault about them and I am so glad I went just off their reviews alone as my personal experience was 100% spot on!

27 May 2025
Unprompted review
Rated 5 out of 5 stars

5 star experience. Can’t fault it

I was a bit skeptical at the start but it did exactly what It said on the tin.
Filled in the details, posted the phones, got paid literally the next day.
And the amount that was stated.
Excellent service. Keep doing what you’re doing guys. Highly recommended company.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

After lots of researching different companies, I came across sellphones, after reading the reviews I made the decision to sell my iPhone 16 pro max here. And WOW, I cannot express enough just how easy the process was from start to finish. I opted to pay extra for special delivery (£10) more for the peace of mind. Order was posted over the bank holiday, I sent the phone Sat morning, they notified me they received it Tuesday morning, money was in my bank Wednesday evening. They gave me the price quoted from the website (which was the highest out of all comparison sites), I will 100% be using sellphones again. I cannot thank you enough!

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Wow what a wonderful company to work…

Wow what a wonderful company to work with! Carl especially was so helpful throughout the transaction and made sure everything went smoothly. Recieved the exact amount quoted for my phone which I’ve never experienced before. Use these guys for your phone sales you honestly won’t regret it!

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Hassle Free

Very prompt service, paid exactly what was quoted for my Pixel 9 XL Pro and money was in the bank within 24hrs, would highly recommend.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, pay exactly what they quote unlike other companies I’ve used. Payment within one day. No complaints at all

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Sold an iPhone 15 Plus and I was…

Sold an iPhone 15 Plus and I was offered the exact price I saw on their website. They processed the device the same day they received it and submitted the payment. The money also reached my bank account the same day meanwhile other companies take atleast a week for the money to reach the account. Extremely happy with this company and process.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Hassle Free Service

I had an excellent experience from start to finish. I spoke with Kal and he was very polite,friendly and helpful. I sold two new handsets and the price quoted at the time. Was the highest on the market. I would defo sell with this company again. You can trust you will be in good hands.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

A genuine company

A genuine company. I sold a brand new phone for a high price. Payment made within 24 hours and no issues encountered. You can trust this company (unlike others).

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service - from past experience with other websites I did take pics before sending my phone and I sent special delivery but I did not need to they received processed it and money was in my bank within 2 days really happy customer

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

I sold my mobile phone here. Got fantastic service. Very professional staff. I highly recommend this company.

16 September 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hi,

Thank you for sharing your experience.
We hope to see you back soon. :)

All the best,
SellPhones.co.uk

Rated 5 out of 5 stars

Great service

Great service, good price and clear communications

17 September 2024
Unprompted review
SellPhones.co.uk logo

Reply from SellPhones.co.uk

Hello,

We are delighted you are happy with our service. :)

Many thanks,
SellPhones.co.uk

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