Selwyns Travel  Reviews 

221
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, especially drivers, for being fantastic, friendly, and exceptionally helpful, often going above and beyond to assist passengers. The service is frequently described as brilliant and professional, highlighting its seamless and exceptional quality. Reviewers appreciate the smooth, easy booking process and excellent communication from helpful office staff. Coaches are consistently clean, comfortable, and well-maintained, with drivers ensuring punctual arrivals and departures for a stress-free journey.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the drivers for being... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer service and... See more

Booking process

Customers report positive experiences with the booking process, describing it as easy, quick, and... See more

Holidays

Reviewers express satisfaction with their holiday experiences, often using the service for annual trips and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This weekend we travelled to London, the bus was excellent, clean with WiFi on board. The communication with the office staff was 5* they listened and acted on every phonecall and made our trip go off... See more

Company replied

Rated 5 out of 5 stars

Brilliant service once again. From the initial booking with Sue, everything runs smoothly. We used this trip for families from Liverpool to Chester Zoo. Coach arrived well before booked time, as... See more

Company replied

Rated 5 out of 5 stars

The customer services at selwyns is fantastic, the office staff are brilliant. However it was coach driver Andy who made our trip to Brixham amazing, nothing was too much trouble for him. Everyone on... See more

Company replied

Rated 5 out of 5 stars

We are a group of friends who love going to the races. Over the last 10 years we have organised our own trips many times using Selwyns for our transport. Can honestly say I cannot fault anything about... See more

Company replied


Company details

  1. Tour operator

Information provided by various external sources

Selwyns Travel is a leading coach operator located in North West England, with a enviable reputation for providing quality, reliability and value for money based on over 50 years’ experience.

Selwyns Travel

Written by the company

Selwyns Coach Hire offers a range of transport solutions including corporate, private coach hire, contract services, schools & colleges and group days out planning throughout the UK at affordable prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

221 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(221)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Couldn’t help enough!

I’ve just called to get a quote which Selwyns could not facilitate, but the gentleman I spoke to in the sales team went to the effort of finding 9 other coach companies I could try and passing on their numbers. Amazing service and I will definitely use Selwyns first going forward!!

1 June 2022
Unprompted review
Rated 1 out of 5 stars

Appalling attitude towards their passengers.

Absolutely sick of the appalling bus service they run in Stockport. Their 382 service running between Stockport centre and Woodley has let my girlfriend down COUNTLESS times! Leaving her stranded and having to complete a 2 mile walk alone and in the dark. The buses either never appear or as in the last run of the day just before 7pm, goes ten minutes early so the drivers can clock off early for the day! Despite being told via email and telephone, the management have not stopped this practice. They should all hang their unprofessional heads in shame. They don't care about their customers including vulnerable ones including older travellers or females . They disgust me! Do NOT RELY on this company.

6 January 2022
Unprompted review
Rated 5 out of 5 stars

Holy Island with Mustafa

We have just had a 5 day holiday in the North East (Holy Island) and one of your lovely drivers made everything very pleasant. Your company must have been sub contracted to do this tour for a Midland Coach Company. Well done and thank you Mustafa! You are a great asset to your company.

25 September 2021
Unprompted review
Rated 1 out of 5 stars

Friday 2nd July.Dangerous driver…

Friday 2nd July.Dangerous driver overtaking three cars, nearly forced me off the road on the coast road heading to Southport from Formby. Had to brake heavily with caravan on the back, If we had got much closer I would have ended up in the sand hills

3 July 2021
Unprompted review
Rated 5 out of 5 stars

Good company, professional and accommodating.

I have used Selwyns a number of times for school trips and never had an issue with them. They were even willing and able to accommodate a last minute change for us politely and professionally with no hassle.
Good company. We will use them again.

8 July 2019
Unprompted review
Selwyns Travel  logo

Reply from Selwyns Travel

Thank you for your great feedback. We hope to hear from you in the future.

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company to deal with. Efficient comfortable service and a real community business that supports their local neighbours. Fantastic experience dealing with them from start to finish! 5 stars!

5 July 2019
Unprompted review
Selwyns Travel  logo

Reply from Selwyns Travel

Thank you for your feedback, Helen. We really appreciate your comments.

Rated 5 out of 5 stars

Sale Brass Whitfriday

Coach arrived on time, driver friendly and professional.
excellent coach skilfully handled
Would not hesitate to recommend this company, they were a pleasure to deal with.

17 June 2019
Unprompted review
Selwyns Travel  logo

Reply from Selwyns Travel

Thank you for your kind words and for choosing Selwyns Travel.

Rated 5 out of 5 stars

Coaches are always on time and clean

Coaches are always on time and clean. All drivers are very friendly

22 May 2019
Unprompted review
Selwyns Travel  logo

Reply from Selwyns Travel

Thank you for choosing Selwyns for your journeys - we hope to see you again!

Rated 5 out of 5 stars

Hen party trip to Liverpool

Fabulous service from Selwyns. Paul was lovely to us all and made sure we had a lovely time. Highly recommended value for money. Well done !

20 May 2019
Unprompted review
Selwyns Travel  logo

Reply from Selwyns Travel

Thank you so much for your kind words Pamela, we're so glad everything went well.

Rated 5 out of 5 stars

Excellent vehicle and friendly driver

Excellent vehicle and friendly driver, one of many bookings with this company. Well priced and always reliable,

24 April 2019
Unprompted review
Selwyns Travel  logo

Reply from Selwyns Travel

Thank you Mark for your feedback & for choosing Selwyns. It is much appreciated.

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