Selwyns Travel  Reviews 

218
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and accommodating nature, making every interaction pleasant and productive. The service provided is frequently described as brilliant and professional, with many people highlighting the seamless execution from initial inquiry to drop-off. Reviewers are particularly impressed with the easy and smooth booking process, noting the responsiveness of the office staff and the flexibility offered. The coaches are consistently clean, comfortable, and well-maintained, often arriving early, which contributes to a stress-free travel experience for various trips, including holidays and school outings. However, some people mentioned a slight issue with a toilet function on one occasion, and a few others reported a driver whose driving style was a concern.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising the drivers for being professional,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the exceptional service from... See more

Booking process

Customers had positive experiences with the booking process, describing it as easy, quick, and... See more

Holidays

Users describe positive interactions with holidays, with many expressing satisfaction and a desire to use the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This weekend we travelled to London, the bus was excellent, clean with WiFi on board. The communication with the office staff was 5* they listened and acted on every phonecall and made our trip go off... See more

Company replied

Rated 5 out of 5 stars

Brilliant service once again. From the initial booking with Sue, everything runs smoothly. We used this trip for families from Liverpool to Chester Zoo. Coach arrived well before booked time, as... See more

Company replied

Rated 5 out of 5 stars

The customer services at selwyns is fantastic, the office staff are brilliant. However it was coach driver Andy who made our trip to Brixham amazing, nothing was too much trouble for him. Everyone on... See more

Company replied

Rated 5 out of 5 stars

We are a group of friends who love going to the races. Over the last 10 years we have organised our own trips many times using Selwyns for our transport. Can honestly say I cannot fault anything about... See more

Company replied


Company details

  1. Tour operator

Information provided by various external sources

Selwyns Travel is a leading coach operator located in North West England, with a enviable reputation for providing quality, reliability and value for money based on over 50 years’ experience.

Selwyns Travel

Written by the company

Selwyns Coach Hire offers a range of transport solutions including corporate, private coach hire, contract services, schools & colleges and group days out planning throughout the UK at affordable prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

218 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(218)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service for a long day

The sales team were great discussing drop off points and pick up points and the team were flexible about the need to adjust timings. The coach driver rang me to discuss plans a few days in advance. He ran me through the route once we were on board and agreed stopping points to ensure we had breaks. The coach picked us up at the agreed point on time and we were loaded and departed within about 5 mins - everything ran very smoothly. I would use Selwyns again.

22 June 2024
Unprompted review
Rated 1 out of 5 stars

Dangerous Driver

The R16 coach to Reaseheath College made a very dangerous overtake manoeuvre while passing me on my bike this morning. Not only was the overtake on a corner but the vehicle coming in the other direction almost had to come to a stop to avoid a collision and caused the coach to pull back into the lane much earlier than he should have, not leaving much space between me and him.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service
Our drive Claydon was on time, and kept in touch and all round a great guy, he made us feel at ease and just had a great attitude

22 June 2024
Unprompted review
Rated 5 out of 5 stars

First Class Service

We were away for 4 days. Selwyns provided us with knowledgeable, helpful, friendly drivers who were always on time and always a pleasure to deal with. Equally, the office staff were efficient and responsive to any of our questions (of which there were many). Huge thanks to all the Selwyns Team.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Efficient Service

A very efficient service providing group transportation from hotel to venue and collection again in the evening - would highly recommend.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We have been using Selwyns Coaches for a number of years for our annual corporate event. The drivers are always on time and friendly. Our Manchester team are always happy with the service provided by Selwyns so they are always are first point of contact for any requirements as the service provided is always excellent.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Coaches arrived plenty of time before scheduled departure. Great comfortable coaches. Very professional drivers. Brilliant service overall. Highly recommend Selwyns from start to finish.

5 May 2024
Unprompted review
Rated 4 out of 5 stars

Bus was on time and what I wanted

Bus was on time and what I wanted. However I am not sure about your driver asking my clients to tip him. That is not cool for me and needs addressing. A tip is a tip…drivers don’t ask for it.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent friendly service from initial…

Excellent friendly service from initial enquiry to end.
Organised two coaches for day & evening guests to a wedding. Was unsure how to arrange but Sue was excellent and contacted the wedding venue to confirm arrangements.
Coaches arrived at times requested and guests were very happy.
Would definitely use again!

6 April 2024
Unprompted review

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