Selwyns Travel  Reviews 

218
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and accommodating nature, making every interaction pleasant and productive. The service provided is frequently described as brilliant and professional, with many people highlighting the seamless execution from initial inquiry to drop-off. Reviewers are particularly impressed with the easy and smooth booking process, noting the responsiveness of the office staff and the flexibility offered. The coaches are consistently clean, comfortable, and well-maintained, often arriving early, which contributes to a stress-free travel experience for various trips, including holidays and school outings. However, some people mentioned a slight issue with a toilet function on one occasion, and a few others reported a driver whose driving style was a concern.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising the drivers for being professional,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the exceptional service from... See more

Booking process

Customers had positive experiences with the booking process, describing it as easy, quick, and... See more

Holidays

Users describe positive interactions with holidays, with many expressing satisfaction and a desire to use the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This weekend we travelled to London, the bus was excellent, clean with WiFi on board. The communication with the office staff was 5* they listened and acted on every phonecall and made our trip go off... See more

Company replied

Rated 5 out of 5 stars

Brilliant service once again. From the initial booking with Sue, everything runs smoothly. We used this trip for families from Liverpool to Chester Zoo. Coach arrived well before booked time, as... See more

Company replied

Rated 5 out of 5 stars

The customer services at selwyns is fantastic, the office staff are brilliant. However it was coach driver Andy who made our trip to Brixham amazing, nothing was too much trouble for him. Everyone on... See more

Company replied

Rated 5 out of 5 stars

We are a group of friends who love going to the races. Over the last 10 years we have organised our own trips many times using Selwyns for our transport. Can honestly say I cannot fault anything about... See more

Company replied


Company details

  1. Tour operator

Information provided by various external sources

Selwyns Travel is a leading coach operator located in North West England, with a enviable reputation for providing quality, reliability and value for money based on over 50 years’ experience.

Selwyns Travel

Written by the company

Selwyns Coach Hire offers a range of transport solutions including corporate, private coach hire, contract services, schools & colleges and group days out planning throughout the UK at affordable prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(218)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly & Comfortable

Friendly & Comfortable. We enjoyed our last trip to Abergele using this Company. The drivers were understanding and friendly. It was indeed a lovely journey. Thanks to the staffs that helped with all the enquiries & booking. They guided us to the best choices and offers available.
We wouldn't mind using this company again.
Cheers

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Travel to Essex & back with 42 scouts

From start to finish our journey to Essex International Jamboree from Manchester with 42 young people was perfect with a friendly driver, who had taken the time to look up about the Jamboree. Our journey home a week later was just as good with the coach arriving at Essex slightly early for a perfect journey home. An excellent experience with this company and we will definitely be using them again. Thank you Selwyns.

27 July 2024
Unprompted review
Rated 5 out of 5 stars

On time

On time, friendly driver, brand new coach plenty of room. Would recommend and use again in the future.

10 August 2024
Unprompted review
Rated 4 out of 5 stars

Youth Trip

The coach was immaculate and the drivers were friendly and professional.
The downside for us was that the coach didn't pick up in the order that made the most geographical sense in regards to the destination. This resulted in the driver needing to take a 45 minute break due to being over his drive time.
For the return journey, our scheduled departure was 1:30 but the coach did not arrive until gone 2:30.
While neither were massive deals, we did have to contend with some grumpy youths who had been on the bus for 5-6 hours on the arrival day.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Company Day Out

We booked 5 coaches from Selwyns Travel picking up from 3 different locations. The coaches and drivers were all first class. We could not fault the service.
Would highly recommend Selwyns Travel.

19 July 2024
Unprompted review
Rated 5 out of 5 stars

The drivers were brilliant

The drivers were brilliant. Friendly and helpful and great with our students and staff. Nothing was too much trouble.
The coach itself was immaculate, very comfortable and usb ports which were used, a lot!

11 July 2024
Unprompted review
Rated 5 out of 5 stars

On behalf of St Anselm's College…

On behalf of St Anselm's College Birkenhead, thank you to Selwyns and their drivers who transported over 350 students and staff to Alton Towers yesterday (16th July). Mrs Cubbin has asked me to particularly mention Gareth on Bus 1 who was most helpful and courteous and a credit to the company. Will be booking with Selwyns again next year without a doubt.

16 July 2024
Unprompted review
Rated 1 out of 5 stars

Broke my laptop

Bus driver slammed on the brakes so hard my laptop smashed into the seat in front. Their customer service is terrible and they refuse to offer compensation. Disgraceful operator.

19 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look